help desk Resume

Title
help desk

Primary Skills
Would like the opportunity to grow with a company to support career advancment.

Location
US-FL-Tavares (will consider relocating)

Posted
Jan-22-09



OBJECTIVE

To obtain an IT support position leading to Network Security Engineering

PROFILE

Reliable, independent MCSE candidate with exceptional technical skills and aptitude * Demonstrated ability to provide exemplary customer service in technical and production environments * Detail-oriented with strong QA skills * Company-focused and promotable

TECHNICAL and PROFESSIONAL SKILLS

* Technical Support * Windows XP/2000 Pro * Department Management
* Troubleshooting/Diagnostics * MS Office 2000/2003 * Client/Vendor Relations
* Solution Development * Windows 2000/2003 Server * Needs Assessment
* Peripherals Management * Active Directory/TCP/IP * Policy Development
* Technical Documentation * LAN/WAN/Star/Ring * Leadership/Team Building

EDUCATION

New Horizons Computer Learning Center, Orlando, FL * Enrolled in MCSE/Security program
Attained Microsoft MCP Certifications and CompTIA Network+ and A+ Certifications
Pursuing Security+, MCSA, MCSE, and CCNA Certifications

PROFESSIONAL EXPERIENCE

Silver Springs Citrus, Howey in the Hills, FL * 2007 - 2008 * QA Lab Technician
* Managed product testing, procedure implementation and enforcement, machine sanitation testing, and quality assurance / manufacturing production line inspection

GraphLine, Fort Lauderdale, FL * 1995 - 2007
Hired as QA Specialist in 1995; promoted to Technical Support Specialist; promoted to Marketing Assistant in 2006
* As Marketing Assistant, designed custom price books and aided in special projects and dealer sales programs; provided customer support for special pricing; provided support for special projects for regional sales representatives; proofread product labels for accuracy of descriptions and ingredients
* As Technical Support Specialist, assisted Customer Service by providing direct end-user interaction to evaluate customer's needs; handled parts sales and returns; trained customer service reps and customer sales reps on usage of supplies
* As QA Specialist, evaluated new product lines to increase profitability; provided efficient customer support product testing; supervised special Converting Department; developed converting standards and procedures including the packaging and handling of materials; worked closely with Purchasing to develop RTV procedures; resolved manufacturing issues for product storage and inventory control; operated and maintained testing lab; resolved RMA issues with thorough product testing; managed the flow of all RTV materials

Certifications
See above


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