Extensive success at using data-driven analytical and interpersonal techniques to achieve stated goals
US-TX-Katy (will consider relocating)
Will be relocating to the Texas area. Over 5 years of insurance experience at NCCI. Proven ability to gather and analyze information to make successful decisions. Strong record in providing customers with both accurate and timely products. An avid team player with attention to detail, multitasking, diligence, initiative, and dependability. Extensive success at using data-driven analytical and interpersonal techniques to achieve stated goals. Professional etiquette with excellent communication with all levels of management and staff as well as outside customers. Additional expertise in guiding others to succeed. Currently progressing towards Associate in Underwriting designation.
Apr 2007 - Present Experience Rating Analyst, NCCI Holdings Inc., Boca Raton, FL * Managed and evaluated businesses across the country for the experience rating program in workers compensation, designed to improve safety at the workplace and cost equity of the industry. * Analyzed vast database of policy information, claim statistics, and ownership information obtained from producers, underwriters, and insureds to calculate experience ratings. * Consistently maintain accuracy and productivity rates well above the department average. * Collaborated with leadership on several projects that created/improved internal processes, trained staff on procedures, and assessed efficacy, which resulted in increased quality of products for customers. * Provided subject matter expertise on daily basis. * Currently progressing towards AICPCU Associate in Underwriting designation.
Aug 2005 - Apr 2007 Tutor & Progress Evaluator, Florida Atlantic University, Office of Multicultural Affairs, Boca Raton, FL * Implemented and evaluated over 4 lessons daily to collegiate level students in various academic areas as well as learning and study skills. * 85% student achievement rate along with 98% student satisfaction rate. * Managed office intermittently as needed, responding to customers, department questions, completing reports, and assisting with technical issues. * Lead development of standardized system to collect and track student progress and feedback, which resulted in increased funding to tutoring program.
Jul 2004 - Jul 2005 Research Analyst, University of Miami (UM), Positive Survivors Project, Coral Gables, FL * Collaborated on several studies examining the psychosocial factors on immune functioning in HIV/AIDS patients that resulted in several publications for review. * Interviewed and screened participants using protocol based evaluations. * Collaborated in the maintenance and analysis of computer and form-based data using SPSS on daily basis. * Provided short-term empathy support to participants coping with HIV/AIDS as needed.
Nov 2000 - Jul 2005 Research Analyst, UM, Depression Treatment and Wellness Program, Coral Gables, FL * Took lead and collaborated on series of studies exploring the causal and protective factors of depression and well-being, which resulted in several scientific journal publications as well as professional presentations at national research conferences. * Helped maintain and utilize vast database comprising over 50, 000 variables across an average of 20 timepoints in SPSS and File Maker Pro. * Progressed in development of own research study manuscript, conducting a mediational analysis to examine the impact of overgeneralization on depression.
Sep 2000 - Jul 2005 Associate Database Manager, Customer Service Representative, & Interim Webmaster, UM, Department of Parking & Transportation, Coral Gables, FL * Lead developer of semi-automated database using Excel, which handled over 25,000 annual sales and related data. * Designed and implemented user interface with MS Access for customer service employees, which increased employee efficiency while decreasing workload. * Answered questions, executed sales, and handled customer inquiries on daily basis. * Interim department webmaster for 2 years, marketing to customers with increased accessibility to product information.
2007 Master of Arts, Secondary Education, Florida Atlantic University, GPA: 3.78 2003 Bachelor of Arts, Psychology, University of Miami, GPA: 3.81
PUBLICATIONS & PRESENTATIONS
* D`Anjou, T.A. Feldman, G.C., Hayes, A.M., Galyardt, W.M., Freshman, C. (2003, May). Expectancies and attitudes towards self as predictors of depression and well-being in law students. Poster presented at the annual convention of the American Psychological Society, Atlanta, Ga. * Feldman, G.C. Hayes, A.M. Galardt, M., and Freshman, C. (2003, November) Dwelling and Spreading: Unproductive Responses to Problems and Vulnerability to Depression in E. Watckins (Chair), Emotional Processing in Psychiatric Disorders: Comparing Productive and Unproductive Working Through of Upsetting Events. Symposium conducted at the annual convention of the Association for the Advancement of Behavior Therapy, Boston, MA. * Feldman, G.C. Kumar, S.M., Galyardt, W.M., & Hayes, A.M. (2002, November). A Self-Report Measure of Mindfulness. Poster presented at the annual convention of the Association for the Advancement of Behavior Therapy, Reno, NV.