Results-driven IT professional seeking a Senior Network Engineering position with a growing company that allows me to utilize multiple years of network engineering and server administration experience.
Glasshouse Technologies/Ironwood Pharmaceuticals (Cambridge, MA) August 2011-Present * Senior Network Architect/Engineer (SME) Enhanced plans for a multi-million dollar, FDA compliant data center. Oversee and implement all enterprise network architectural designs while providing guidance and recommendations. Responsible for maintaining 99.999% uptime on all critical network and security systems Implementation and development of security policies/solutions via ASA 5550 firewalls and RSA Authentication Manger to support remote VPN access. Implemented Next Generation Nexus 5548, 2248 Expert with 4510-E, & 4507-E switches/routers and WLC 5508 Wireless Access Controller. Frequently travel to remote client offices for onsite support. Maintained a professional image which contributes to my 100% customer satisfaction score. Developed and performed business continuity plans and drills. Overhaul existing network systems and provide GAP analyses and documentation. Utilization of cloud-based solutions to maximize return on investment and minimize capital costs. Coordinate with several other department leads to formulate strategies for total infrastructure systems design. Mentoring several junior-level associates in the networking field to empower their possible career development and advancement.
ALICO/MetLife (Wilmington, DE) April 2010-August 2011 * Senior Network Engineer Manage day-to-day network operations both internationally and locally. Serving as single point-of-contact for global network help desk. Maintaining infrastructure for user-base of over 35,000 users in 52 countries. Responsible for providing expert level guidance in design, configuration, installation, and monitoring of NOC through both 24-hour on-call and on-site rotation. Coordinated several high-profile migration efforts from existing legacy infrastructure to new global WAN interconnect. Responsible for intercompany communication and crisis management. Architectural design and engineering of various local and enterprise-level networks. On-site support as required to provide local resource education and development. Served as a team mentor for junior engineers to best assist in development of their talents and skill sets. Strong proficiency in WAN, LAN, and Network Security Devices including 6500 series routers/switches, 5500 series firewalls, and 4400 series wireless access controllers.
Collabera, Inc. (Wilmington, DE) August 2009-April 2010 * Senior Network Engineer (AIG/ALICO) Creation of various network standards and documentation to assist in conversion of legacy sites to next generation network design specifications. Working with multiple users worldwide on both local- and enterprise-level trouble tickets. Providing enterprise-wide support for both local- and enterprise-level changes. Maintaining local network and data center infrastructure along with providing insight into modernization and standardization of network to best utilize existing equipment to full functionality. Served as primary point-of-contact for local data-center network operations. Providing peer guidance on various server and network deployments. Single-handedly planned, coordinated and implemented the various logical and physical redesigns of the network infrastructure retrofits to better support current and future business needs.
Open Systems Technology (Wilmington, DE) November 2008-August 2009 * Network Engineer (JP Morgan Chase Bank) Working within a diverse web of network systems in an enterprise that spans multiple sites worldwide. Managing day-to-day network operations of a Tier-4 data center. Working with CISCO, trouble tickets, and incident management. Maintaining network availability and anticipating network issues to mitigate them before they affect company or line of business operations. Responsible for providing expert level guidance in DMZ & VLAN design, configuration, installation, and monitoring through the use of various hardware & software packages. Responsible for enterprise level VLAN configuration to allow intercommunication throughout J.P. Morgan Chase Bank locations over diverse WAN infrastructure.
Life Cycle Engineering (Philadelphia, PA) February 2008-October 2008 * Network Systems Engineer (US Navy/DoD) Designed and implemented mission critical networks aboard U.S. Navy warships. Responsible for entire life cycle from design and implementation to troubleshooting and obsolescence controls. Served as lead engineer for network troubleshooting incidents both locally and abroad. This included failure analysis, risk mitigation, and diagnostics on network equipment through remote console and command-line access. Responsible for all technical documentation reports and communication concerning ship status including reports to Senior Level Management. Wrote documentation and memos in easy-to-understand terminology while still conveying the advanced information needed to help provide fellow team members with action plans. Implemented remote network monitoring and reporting through serial to satellite uplink. Developed DoD compliant security policies for onboard classified and top secret ship networks. This included using various VLAN types to best secure various classified user equipment by utilizing port-based, protocol-based, and MAC-based VLAN`s. Traveling to Navy vessels locally & nationally to support ongoing naval operations through collaboration with multiple Department of Navy branches.
Albert Einstein Academy (Wilmington, DE) February 2006-July 2009 * Director of Information Technology Developed the network and infrastructure to support Wide Area Video Conferencing including remote classroom high-definition video and audio exchange. Created infrastructure and ability for all students and faculty to telecommute both to and from the school from the Internet while still maintaining FERPA standards. Responsible for managing and overseeing school network including $190k IT upgrade with new servers, Windows 2003 installation, and complete network infrastructure overhaul. Perform project work and other assigned tasks on time. Assisted faculty with any additional IT issues as needed and fill-in as educator to the computer classes when needed.
Staples Office Superstore (Wilmington, DE) July 2003-July 2009 * Easy Tech Department Lead Managing and performing all in-store technical service work for the wide range of Staples computer repair and troubleshooting services including diagnostics, security auditing, virus/malware removal etc Responsible for reporting to the multiple levels of Staples and Easy Tech management. Ensuring the repair work is completed in a timely fashion and to the customer`s complete satisfaction while maintaining quality control. Working to meet both Staples and vendors (HP, Compaq, Assurant, etc) repair and troubleshooting guidelines. Aiding in tech services sales, and loss prevention policy enforcement Find ways to improve technology and increase technical service sales/revenue.
B.S. in Information Resource Management at Wilmington University (2006) A.S. in Computer Network Engineering at Delaware Technical & Community College (2005)
Networking * Fiber Optic Data Multiplexing Systems (FODMS) * Route Protection Switches, Ruggedized Mil-spec Equipment * Fault Tolerant Redundant Network Infrastructure design and implementation * Wireless LAN Provisioning * Security (IDS, Honey Pots, Firewall, ACL) * Troubleshooting and Diagnosis * Disaster Recovery (both preparing & designing) * Cisco 1900,2600,2800,2900,3800,3825,3900 ISR Routers. * Cisco 2960,3560,3750,4500,4900,6500 enterprise level routers and switches * Network Architectural Design & Maintenance (Ethernet, FDDI, Wi-Fi, 802.11a/b/g/n, Orinoco, and AP1000 Management) * Spanning Tree, PVST, VTP & VLAN configuration, Port Channel. Servers & Administration * System Management through use of S.N.M.P. * Win Install 7.5, ScriptLogic * Remote Administration (VNC, PCAnywhere, DataSet Remote, Remote Desktop) * Client Server Administration & Design (DNS, FTP, IIS 4.0 - 6.0, MDAEMON 7.0 & 9.0) * E-mail Server Security (RBL, Anti-Relay, Spam/Virus filtering) * WebEX knowledgeable Operating Systems * Windows Servers: NT Server 4.0, 2000, 2003, & 2008 * Windows Workstations: NT Workstation 4.0, 2000 and XP Professional, Vista, Win7 * LINUX, MAC OSX, and MS-DOS Programs & Applications * Microsoft Word, Excel, PowerPoint, Access, Project, and Visio * QuickBooks Pro & QuickBooks POS * Lavasoft Ad-aware & other spyware filters * Data Recovery experience using R-Studio Recovery * System Image Distribution using R-Image Technical Support * Troubleshooting and servicing computer hardware, software, systems errors, end user diagnostics
AWARDS & CERTIFICATIONS: * CompTIA A+ Certification * CCNA * Currently Pursuing CCNP Certification * Academic Dean`s List from Wilmington University * Co-founder & Treasurer of the Information Technology & Advanced Communication`s club * Additional certifications available upon request