Technical writer Resume

Title

Technical writer

Primary Skills

PC and Mac operating systems user

Location
US-CA-Orangevale

Posted
Jul-25-12

RESUME DETAILS

*Experienced technical writer specializing in procedure
documentation and workflows with a user-centric focus
technical/non-technical)
*User and Getting Started guides, How-To, Help creation,
and updating of existing content
*Strong editing, writing skills, consistently following
style, content, and format guidelines
*Self-starter, organized, with excellent skills
*Strong communication skills verbal and written
*Advanced to expert level with multiple tech tools
*Both PC and Mac operating systems user

EXPERIENCE
2004 to present: Principal, ChamberMade Quality Services Inc
DBA ChamberWorks
Sacramento Region, CA
Rent-a-COO / small business consulting - process design,
development, and procedure writing; liaison to IT support,
Accounting and CRM customization design and
implementation; insurance analysis and interpretation for
business clients, product sales (broker)

2000 to 2004: Sr. Technical Writer, Agilent Technologies
Roseville, CA
Procedure and task flow diagram creation for software
end-user (technical/non-technical audiences) written in
end-user language; product team interaction, project
management,on-time software documentation, good working
relationships

1998 to 2000: Customer Relations Manager, VGS Associates
Roseville, CA
Fortune 100 Company clients, Telecommunications Tax Refund oversight,
customer service - familiarity with telecom terminology

EDUCATION:
College graduate with subsequent technical certifications:
Bachelor of Science Degree, CSULA (Nutrition / Dietetics)
Certificates:
Tech Info Development, CSUS Continuing Education
CIS Applications, Sierra College, Rocklin, CA

LICENSES AND REGISTRATIONS:
CA Life and Health Insurance License (current)
Academy of Nutrition and Dietetics, Registered Dietitian
(current)

PREVIOUS TASKS:
Analysis of issues
Asking questions to clarify information
Assisting with Team communication
Assignment plan outlines
Award-winning customer interviewing
Creating professionally written letters
Customer-facing document design
Customer service training
Descriptive "how to" for key tasks
Document design / layout / formatting
Editing marketing collateral
Exploring choice options
First-tier tech troubleshooting
Framemaker
Functional chart creation for businesses
HTML
Javascript
Operational plans
Options review and analysis
Procedural organization
Procedure manuals
Project management
Project-based
Quick turn-around time
Subject Matter Expert interviewing
System organization
Technical writing - procedures
Visio
Writing and editing

SKILLS:
Attention to detail, accurate
Audience focused writing - technical / non-technical
appropriate language
Detail-oriented, following style guides
Follow-through for timely completion
Good communication skills
Google Docs expertise
Inquiring mind
Integrating pieces of the bigger picture
Integrity
Microsoft Office, advanced level
MS Powerpoint
Technical and creative team intermediary
Investigative strengths
Organizing and sequencing of details
Quick turn-around with accuracy
Reflective listening
CRM, accounting software customization
Sequencing information
Synthesizing diverse elements to a whole
Team player, valued participant

Experienced W-2 and 1099 employee (current)

Certifications

See above

CONTACT DETAILS

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