Resume of Quality Assurance Representative

Title
Quality Assurance Representative

Primary Skills
Basic SQL, MS Office, Access, Black Box/White Box Testing, NQL, HTML, XP,

Location
US-OH-Cleveland

Posted
Apr-04-07


OBJECTIVE:
Seeking a Technical/QA position that will utilize my extensive experience and improve the company's product quality, systems concepts, and support services.

SUMMARY:
Extensive experience in Web Applications, Data Mining, Software Testing, Database Technology, Quality Assurance Methodologies and Enterprise Software Support.

COMPUTER SKILLS:
Languages - Basic SQL, HTML, Advanced NQL
Brainbench Assessment Results, MS SQL Server 2000 Administration -- Score: 2.69/Proficient
Database Management Systems - MS SQL Server 2000/2005
Operating Systems - Windows XP/2000/2003/98
Software -- Advanced MS Excel, Word, and Access; Magic (tracking software)
Brainbench Assessment Results, Software Quality Assurance -- Score: 3.00/Proficient,
Software Tester -- Score: 4.01/Master

EXPERIENCE:
Employon, Inc. -- Euclid, OH 2001 -- 2006
NQL Network Query Language Coding & Scripting
• Maintained over 12,000 spider records and scripts for retrieving job content.
• Served as Content Data Integrity and Quality Assurance engineer for spider process.
• Produced content management scripts using NQL (Network Query Language) from conception and design to execution and maintenance.
• Provided automated execution of retrieving and parsing relevant information from online databases.
• Successfully authored over 1,000 fully functional, bug-free and highly productive NQL scripts for retrieving job content.
• Audited sites to maintain complete job count.
• Corrective Action Auditor for fixing broken scripts and promoting back into production.
Spider Operations Team Manager
• Provided quality assurance and training for individual team members.
• Proficient in basic SQL and database operations.
Quality Assurance/Assistant Manager/Team Manager
• Quality Assurance Analyst for final production stage of spider process.
• Conducted Unit, Integration, System, Acceptance, Regression, Alpha/Beta/Black/White Box Manual Testing, execution of test scripts.
PC Technician
• Installed software and hardware.
• Performed troubleshooting and repair of various PC problems such as virus deletion, spy ware deletion, and general computer breakdowns.

Alltel Communications, Regional Headquarters/Call Center -- Bedford, Oh 2001
Retail Activation Representative
• Provided Customer/Direct/Indirect Agent service.
• Set up and activated accounts for new customers.
• Ran credit reviews for new and existing customers and made determinations regarding eligibility for credit.
• Provided Order Management System support to customers and agents.

Everstream, Solon, OH 2000
Production Coordinator/Audio Tech
• Managed entire production process for all commercials sold.
• Produced and engineered 15, 30 and 60 second commercials.
• Procured voice talent and provided sound reinforcement for all in-studio live recordings.
• After client approval, entered orders into systems that made the commercial live.
Program Director
• Constructed and maintained over 10 music formats (Hair Bands, Industrial, Swing, Children's, Metal, Blue Grass, Mood, Local).
• Developed specialty formats. (Greek, Jerusalem post radio).
• Interviewed potential artists for radio shows that were eventually sold to affiliates (Tonic, Martina McBride, Counting Crows, and Incubus).
Database Coordinator
• Improved programming efficiencies, reducing formatting time from two weeks to four days.
• Developed and maintained CD library.
• Responsible for maintaining ANGUS, a database that supported the internal infrastructure system.

Cuyahoga Community College, Cleveland, OH 1995 -- 1996
Sound/Light/Technical Engineer, Theatre Department
• Managed audio engineering for live performances.
• Assessed sound requirements for performers, provided sound reinforcement and conducted signal processing.
• Engineered and stage-managed all live events such as Tri-C Jazz Fest.

EDUCATION:
Quest Career College, Parma, OH Current Enrollment Associates in Computer Science
Employment Connection, Cleveland, OH MS Access
Employon, Inc., Euclid, OH SQL Certificate
L.A. Valley College, Los Angeles, CA Coursework in Liberal Arts
St. Edward High School, Cleveland, OH English, Mathematics

Certifications
Basic SQL


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