Resume of Technical Support Manager

Title
Technical Support Manager

Primary Skills
Extensive experience in the area of Systems Management and Systems Integration

Location
US-MD-Gaithersburg

Posted
Nov-23-07

Skill Summary

Possess excellent communication, leadership and organizational skills and have
a large network of professional contacts in and out of the federal government.
Extensive experience in the area of Systems Management and Systems Integration
delivering customer focused consulting of Systems Integration Technologies on
UNIX and Open VMS based platforms. Skilled in the area of revenue and account
management in the Information Technologies market. Capable of balancing short-term
priorities and project against long-term organizational goals utilizing strategic
management skills.

Professional Experience

SYSCO Foods, Jessup, MD Present
Professional Truck Driver

* Provides safe delivery of various consumer goods to restaurants and stores in the
Washington metropolitan area.
* Perform ongoing inspection of equipment for wear and safety.

Bayesian Systems, Inc., Gaithersburg, MD 2003 - 2005
Lead Technical Support Specialist

* Provided expert telephone and onsite technical support for WinAward product to customers
in the Washington metropolitan area.
* Performed software installation and upgrades at customer sites.
* Managed and performed testing of software products in preparation for new release
and patches.
* Provided professional user training to customers of WinAward product.
* Provided technical and modification expertise to development staff.
* Developed and updated installation procedures and operational guidelines related to
software product.

Boise Cascade Building Products Division, Annapolis Junction, MD 2002 - 2003
Professional Truck Driver

* Provided safe delivery of building materials, lumber products, and contractor merchandise
to local and regional home improvement stores, including lumberyards.
* Inspected and packed truckloads to ensure safe transport.



Larry R. Talley PAGE 2

Compaq (HP), Greenbelt, MD 1988 - 2001
Consulting Associate

* Provided short/long term network and system management engagement support for customers in
the Washington metropolitan area (i.e. USDA, Smithsonian Institution, FDA, Treasury, Census, NASDAQ)
* Integration environment includes PC client/server arena, Alpha AXP running Compaq Tru64
Unix/OpenVMS.
* Managed various network communications configuration devices such as routers, switches.
* Maintained low level of down time when performing OS installation, configuration and
system tuning.
* Provided consulting support for the design, testing, and implementation of one of the largest
privately owned TCP/IP based networks using Alpha systems and Cisco routers.
* Responsible for troubleshooting, identifying and resolving complex network, hardware,
and software issues.
* Reviewed technical reports and procedures for the operation of various platforms.

GTE Communications Systems (Sprint), Reston, VA 1982 - 1988
Software Specialist/Systems Manager

* Managed and maintained three VAX VMS based systems for a medium sized user community and
40 Prime accounting/development systems.
* Interfaced with vendors who performed maintenance and hardware updates. Responsible for
providing performance analysis of systems for growth planning. Protocols included X.25,
and IBM SNA.

Education

Broadcast Communications Major
Marshall University, Huntington, West Virginia

Professional Truck Driver Training
Frederick Community College
Frederick, Maryland

Professional skills:

Windows XP, Windows 2000, Windows NT 4.0, Windows 95
TeMIP Management Implementing DEC X.500 Directory Service
TCP/IP Protocol Architecture Mailbus 400 MTA Installation & Planning
UNIX System Management X.25 P.S.I. & OSI Support
UNIX Kornshell Programming UNIX Scripting
Open/VMS Systems Management

Volunteer Experience:

An active trustee in the Mount Pleasant Historical Association, whereby the property of one of the few original schools for African
Americans in Montgomery County, MD is maintained.

Certifications
See above


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