Sales Engineer Resume

Title
Sales Engineer

Primary Skills
Sales Engineer, Systems Engineer, Technical Support Engineer

Location
US-CA-San Jose

Posted
Sep-15-09


Sales Engineer, Systems Engineer, Technical Support Engineer

* Drive Pre-Sales and Post-Sales Technical Customer Requirements, Troubleshoot Storage & Enterprise HW/SW
* Storage, Servers, Networking and Software Background
* Global Strategic and Tactical Sales Expertise
* Subject Matter Expert and Strong Influencer
* Build Profitable Customer Relationships
* Effective Leader and Team Builder

PROFESSIONAL SUMMARY

* Successfully analyze, prioritize and diagnose problems and develop highly effective solutions.
* Drive high customer satisfaction by clearly communicating action plans to customers and staff, making appropriate recommendations, implementing new solutions and improved procedures and processes.
* Strong aptitude for learning and utilizing new technologies to meet customer needs.
* Communicate effectively with all management levels while working collaboratively with technical professionals and individual contributors in a cross-functional team environment.
* Strong team builder and team member; provide input defining key project tasks and priorities, contribute productive solutions, drive successful completion of the project plan.
* Excellent interpersonal skills; quickly establish rapport with individuals of all technical levels and varied backgrounds, personalities, and temperaments; handle challenging individuals professionally.
* Strong verbal and written communications skills, articulate speaker, clear and concise writer, prepare and deliver effective presentations, high quality documents and reports.

Abstract of Technical Competencies

* Operating Systems: UNIX, Linux, Mac, Solaris, Windows
* Hardware: Sun, HP, Mac, PC
* Storage: NAS, SAN, DAS, FC, RAID, iSCSI, Brocade, Backup and Recovery
* Databases: Oracle, Sybase, MySQL
* Networking: VPN; NFS; CIFS; Wireless; WAN; LAN; Remote Access; Cisco Switches: 9120, 9140, 9216i; Directors: 9509, 9513
* Office Suites: Sun StarOffice, OpenOffice, Microsoft Office.
* Applications: Legato, Veritas Networker, Jumpstart, SunMC, Sun Cluster, TCP/IP, Solaris Volume Manager, CAM (Common Array Manger)
* Courses and Certifications: Sun Cluster, VTL, White Paper FDDI, Workgroup Storage Certification: ST6140/ST6540/ST2500, Brocade, Hitachi Storage: SE9990V/SE9985V

EXPERIENCE

1989 - 2008, Sun Microsystems Inc, Santa Clara CA


Sales Engineer/Technical Support Engineer/Systems Engineer - 2006 - 2008

Current focus includes: Articulate product capabilities, drive customer requirements, benchmark and test customer applications, POC, RFP's, install setup and configure storage, servers, network, software and hardware.

* Increased sales from $2M to $4M in 2008 for Sun Enterprise Storage and Tape Libraries solutions.
* Drove down Total Cost of Ownership (TCO) while consolidating existing storage, server, software and implementing high availability software solutions.
* Hardware, software and manufacturing accounts supported: Flextronics, Solectron, Adobe, Seagate, KLA-Tencor, Openwave, Symantec.
* Identify root cause, diagnose, analyze, troubleshoot, POC and benchmark testing.
* Web 2.0 accounts: Salesforce, Cnet, Craigslist, Ipass, Meebo, Technorati, Twitter, LinkedIn.


Pre-Sales Technical Specialist - Data Center Win Team & Delivery - Gov, 2004 - 2006

Focus: data center technical sales strategy, customer requirements, computer and network architecture, Systems design, configuration, and capacity planning. Offered solutions to customers' business challenges.

* Drove HA Cluster implementation at Government accounts.
* Installed Solaris OS, patches, updated firmware, installed Sun Cluster software.
* Built design specifications; validated and tested the Sun Cluster configuration.

Pre-Sales Systems Engineer - Technical Specialist - Government, 2003 - 2004

Worked on Lockheed Martin and Classified Programs in the San Francisco Bay Area, provided technical leadership for all customer interface, crafted strategy and tactics for products and technologies.

* Helped drive Server Consolidation ($5M), with the Advanced EHF ($4M).
* Held Security Clearance for 5045 programs, Top Secret, SSBI and SCI access.
* Supported benchmark and proof-of-concept demonstrations, technical consulting, and project development.

Pre-Sales Systems Engineer - ISV - Named Account, 2002 - 2003

Direct revenue focus for top tier ISV customers in the EDA industry. Drove product events; identified business requirements; influenced technical decision makers, IT, developers and executives.

* Closed over $2M in revenue in the EDA market place.
* Supported over 500 system applications and server consolidations in the EDA industry.
* Coordinated a Sun showcase event in EDA ISV accounts for 200 EDA employees, IT, Engineering and VP's.

District Technology Manager - ISV Accounts, 2001 - 2002

Managed pre-sales effort of top strategic ISV and OEM accounts. Participated in account planning, budget management, customer reviews, problem resolution and escalation.

* Developed technical leadership infrastructure for 3 ISV District and 6-10 Pre-Sales Systems Engineers.
* Assisted in closing $200M of revenue for developer .com accounts.
* Received "SunRise" sales achievement award, 2000 and 2001.

Pre-Sales Systems Engineer Developer - .com, 1999 - 2001

Provided pre-sales technical support to over 400 developer .com accounts. Responsible to architect, configure and size the application server, web server, database server, development systems and test environments. Leveraged Sun Developer synergy and market presence in .com accounts.


Pre-Sales Systems Engineer - ISV Accounts, 1997 - 1999

Provided pre-sales technical support to top 60 ISV Premier Accounts. Provided account planning, customer presentations, coordinate beta programs, resolve applications issues, manage and support trade shows and user groups, troubleshoot networking, firmware updates, Solaris O.S. and all Sun Hardware.

* Assisted in closing over $30M in HW/SW sales.

Benchmark Test Engineer, 1993 - 1997

Performed all aspects of system performance tuning and proposed architectural changes for servers and storage. Performed Network testing on ATM, FDDI NFS, TCP/IP, NIS and FAST ETHERNET.

* Published white paper on FDDI performance for Grand Junction/Cisco on Fast Ethernet.
* Performed Database benchmarks such as Oracle, Informix and Sybase.
* Assisted in closing over $200M in HW revenue.
* Evaluated and tested performance of Sun's newest HW/SW.

Technical Support Engineer - Sun US Answer Center, 1989 - 1993

Provided direct technical support to customer's in areas including: data communications, system and OS installation, disk configuration, diskless client setup, system backups, boot problems, tape drives, printers, firmware issues, CD-ROM devices, modems, terminals, SCSI and, SBUS devices and SPIF card configurations.

EDUCATION

BA, Business Management, University of Phoenix California

Certifications
See above


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