Desktop /Helpdesk Support Resume

Title
Desktop /Helpdesk Support

Primary Skills
My objective is to secure a position with a company that can use someone with my experience. To be of service and con...

Location
US-NY-Brooklyn

Posted
Jan-21-09

Certifications: Microsoft Certified Professional, Comptia A+, Multimedia Design and Production Certificate (NYU)

Bloomberg, Ogilvy, Weil Gotshal, Seedco, Wolters Kluwer May 2006-
Oct 2008

Desktop Support (contracted with several companies)
* Cisco VOIP 7940/41 Phone install and configuration
* Maintain user accounts in Active Directory
* Install and troubleshoot Network Printers and Scanners
* Image and configure New Work Stations and migrate data
* Provide desk side support for hardware and software issues
* Support Windows Outlook 2003, XP operating system
* Set up and support of Blackberry devices

Transperfect Translations New York, NY Sept 2003 -
April 2006

Desktop Support Technician
* Responsible for supporting 300+ local users and 15 external offices
* Administration of user accounts and exchange mailbox properties with Active Directory
* Supported and maintained 20+ Hewlett Packard network printers
* Created image and rolled out 250+ pc's with Ghost Imaging software
* Tested for basic network connectivity using TCP/IP utilities
* Responsible for maintaining Windows security updates on all workstations
including the removal of viruses and spyware.

TMP Worldwide (aka Monster.com) New York, NY June 2000 -
May 2003

Helpdesk Support Analyst
* I was responsible for hardware and software upgrades of 200+ pc's and laptops.
* Tested network connectivity for external offices and reported to WAN Engineers.
* Recorded and tracked issues using Remedy software and resolved or escalated to the appropriate teams
* Remotely installed, configured and supported various software packages.
* Manage user accounts for Domain, VPN and Citrix accounts.

Software:

Windows Professional 2000/XP, Office 2000/XP, Adobe Acrobat Professional 8.0,
Norton Ghost 9.0, Symantec Antivirus Corporate Edition 10.1., Great Plains Accounting
Software 9.2, ABBYY Finereader OCR 7.0 Professional, WinZip Pro 9.0, Mac OS 7.5,
Remedy Action Request System 7.0,RSA VPN Token, Spybot 1.4, Ad-Aware SE build 177,
RealVNC 4, Cisco VPN Client 3.0.Director, Photoshop, Illustrator, Premiere, After Effects,
SoundEdit 16, Dreamweaver, and Flash. HTML basics, JavaScript, Shockwave. Citrix. SMS,
Hyena, Dameware,Interwoven Mailsite 8.0, Blackbaud Inc. 7.70 The Financial Edge,
Northridge Loan System 3.0.6, Microsoft Live Meeting 2007, Acronis 9, OmniPage Pro 16.0.
Blackberry, Treo. Cisco Call Manager 4.0.

Education:
Francis Lewis High School Fresh Meadows, N.Y.

Suny at Old Westbury Old Westbury, N.Y.

Certifications
See above


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