RESUME DETAILS

PROFILE
* Microsoft Certified Systems Engineer (MCP - 1999; Windows/NT - 2001; Windows 2000 - 2002)
* Systems Administration for Windows 2000 & 2003 Networks
* Website administrator with experience in IIS 5.0 & 6.0
* Primary Point of Contact for pro-active planning, ovesight, and implementation of Microsoft monthly server patching activities, as well as server-specific application upgrades.
* Coordination of Application testing by Developer community post-patching activities.
* Extensive knowledge and experience in cabling specifications, planning, and installations.
* Direct knowledge of and involvement in specifications gathering, ordering, installation, configuration, and on-going support for server environments.
* Project Management type experience/exposure to, and including client server migrations, network infrastructure upgrades, and major network installation projects.

Summary: Broad technical knowledge, and commitment to excellence in application delivery/support. Creative problem solving skills in both strategic and tactical areas. Effective communicator able to explain complex technical concepts and ideas to non-technical individuals.

EXPERIENCE: ELECTRONIC DATA SYSTEMS: 06/82 to Present

Infrastructure Analyst (Wintel Solutions Engineering & Support, and CIO - Technology Support Services)
Windows 2000 and Windows 2003 Systems Administration; Back end Sequel(SQL) Server 2005 support; End user SQL 2005 Enterprise Manager support; Front Page; File Transfer Protocol (FTP); Firewall support; Web site SSL Certificate management; Microsoft Cluster Administrator (Web and SQL server environments); SAN(Storage Area Network); Database; Symantec Backup Exec System Recovery; Domain Name Services(DNS); Reporting Services 2000 and 2005; Analysis Services 2000; Microsoft Operations Manager 2005; Veritas Storage Manager; IIS; NTFS Permissions; Active Directory groups; Coordinate planned maintenance activities with multiple levels of support

Infrastructure Analyst (Global Engineering Deployment, Production Engineering)
Regional Oversight Manager - Latin America Region (Mexico, Brazil); Central P.O.C. for L.A. region; Ownership of and audit responsibility for Steady State Operations Guide and Site workbooks for L.A. region; Project planning of each DW incremental release upgrade; Schedule and conduct knowledge transfer sessions with representatives of L.A. Regional Production Support teams to ensure understanding of new DW functionalities, and to ensure technical requirements for upgrade plan are understood; Ensure successful delivery of all DWNG-related deliverables(upgrades, patches, break/fix, escalations, account implementation); Perform regularly scheduled audits to ensure region is compliant with Global RMA(Relationship Management Agreement).

Infrastructure Analyst (Software Services, NT Web Team)
Server support for large customer base (50 servers); Conduct server OS upgrade tasks; Microsoft Windows NT 4.0, and Windows 2000 support; Microsoft IIS support; Web site SSL Certificate support; Technical resource for CSR, PM, customer, and peer communities; Follow ISO 9000 procedures.

Infrastructure Analyst (Technical Development, EDS University)
Research/recommend server hardware configurations and associated pricing; Compaq servers (RAID Configuration); Dell servers (RAID Configuration); Hardware support; Vendor application support; Windows/NT 4.0; Windows 2000; Front Page 2000; DNS; IIS; Network infrastructure management, and troubleshooting; Server environmental(electrical, A/C) management and monitoring.

Communications Engineer (CSTS Premises Engineering)
Consult and design LAN and voice solutions for internal EDS customers, and new external accounts; Extensive working knowledge with hub LAN switch, and router installation, configuration, deployment, and troubleshooting; In-depth working knowledge with network management and diagnostic tools; Responsible for all network-related activities in the Plano cluster 3 complex associated with the Campus Infrastructure Build-out project; Installation and base configuration of hubs, routers, switches, modems, and 3270 controllers; Troubleshooting and resolution of network outages

Advanced Communications Technician (ISCG - Technical Field Services)
Installation and base configuration of hubs, routers, switches, modems, and 3270 controllers; Troubleshooting and resolution of network outages; Provide technical feedback to engineering and operations groups specific to network solutions; Lead technical contact for conversion of several buildings from token ring to Ethernet topology

Hardware Planning Analyst (Technical Development)
Responsible for all mainframe compute and network capabilities for the Technical Development data center; Primary technical contact responsible for ensuring network connectivity to allow remote access from the Technical Development training center in Southfield, MI to the training data center in Plano, TX; Document and maintain accurate mainframe and network schematics; On-call responsibilities for student population of approximately 500.

EDUCATION
* Peregrine Asset Center 4.x - Classroom based training 2003
* UNIX SAT Training - Classroom based training 1999
* Collin County Community College - Computer Courses 1995
* University of Wisconsin - Basic Studies 1981

CERTIFICATIONS
* Microsoft Certified Systems Engineer, Windows 2000 2002
* Microsoft Certified Systems Engineer, Windows/NT 4.0 2001
* Microsoft Certified Professional 1999

Certifications
* Microsoft Certified Systems Engineer, Windows 2000 2002
* Microsoft Certified Systems Engineer, Windows/NT 4.0 2001
* Microsoft Certified Professional 1999

CONTACT DETAILS

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