Techincal Analyst Resume

Title
Techincal Analyst

Primary Skills
HP Quality Center, MS Applications, TSO/ISPF, QMF/SPUFI, DB2/SQL

Location
US-NC-Yadkinville (will consider relocating)

Posted
Jan-28-09

PROFESSIONAL PROFILE
Proven IT Professional with more than 10 years of experience in Project Methodology, Development and Testing. Proficient with every aspect of the System Development Life Cycle, including business requirements gathering, coding, technical documentation, research and analysis, testing, post-implementation monitoring and support. Professional experience spanning the Banking, Financial, Retail and Insurance industries.

PROFESSIONAL HIGHLIGHTS
* HP Quality Center * QMF * Mercury TestDirector
* TSO/ISPF * SPUFI * Project/Technical Documentation
* SQL * DB2 * FileAid * DMAIC Methodology
* Sharepoint * Discovery * Nexus
* MS InfoPath, Visio, Office, Communicator, Excel, Word, Project
* HP QuickTest Professional, Basic

PROFESSIONAL EXPERIENCE
Technical Business Analyst - December 2007 to October 2008
Bank of America Corporation, Charlotte, NC

* Wrote and executed SQL queries for insert, update and delete in UAT, Component and System DB2 test environments.
* Wrote and executed SQL data extraction queries against Production DB2 databases using SPUFI and QMF.
* As XAD Development Team tester for the 'Small Business Debit Card Innovations' project, performed critical technical research and analysis, developed and maintained supporting documentation, entered and executed test plans and test cases in HP Quality Center.
* Vital contributions to assigned projects spanned component integration testing through post implementation warranty phases.
* Detected, logged, researched and helped resolve serious customer facing issues which threatened to jeopardize the success of the project and expose the business to significant financial loss.
* Leveraged keen attention to detail, persistence in overcoming difficulties and insistence upon uncompromising standards of quality to facilitate the successful implementation of complex, cross application, high profile projects.
* Conditioned test data for XAD and for numerous other related applications. Documented test results and related defects in Quality Center.

Business Analyst with Strong Mainframe Skills - January 2007 to November 2007
TIAA-CREF, Charlotte, NC
* Designed, implemented and was solely responsible for full SDLC of Automated Testing Tool systems which were developed to assist the Quality Assurance team with regression testing.
* Wrote or co-wrote all technical documentation related to YRP ATTA and CRSS ATTA systems, including Functional Design Documents, Technical Design Documents, Test Plans, Visio flow charts, physical data models and QA User Manuals.
* Consulted with IT colleagues, business clients and QA analysts in Charlotte, Manhattan and Denver offices, both remotely and on site, to expedite timely implementation of project deliverables.
* Facilitated Live Meetings and teleconferences with IT development team, Quality Assurance team and external vendors.

Senior Programmer/Analyst - April 2006 to December 2006
Belk, Inc, Charlotte, NC
* Queried DB2 test environment databases with SQL queries, using SPUFI and QMF.
* Authored technical documentation for and coded COBOL DB2 programs, DB2 stored procedures and JCL for the Merchandise Assortment Planning Project.
* Created test plans and test cases, executed tests and documented results using Mercury TestDirector.
* Created test files, conditioned DB2 test data, developed project components and documentation for all assigned work.* Tested and documented Oracle and SQL data extraction queries and JCLs.
* Facilitated in-depth reviews of assigned work with the Merchandise Assortment Planning Team.

IT Consultant - May 2005 to November 2005
Lowe's Inc, North Wilkesboro, NC
* Coded, tested and documented COBOL DB2 programs, stored procedures and JCL for the Minimum Stock Level Project using FileAid, QMF, Expediter and a wide array of IBM, DB2, and BMC Utilities.
* Contributed vital research, analysis and development work through each phase of MSL project. This project saved Lowe's, Inc. several million dollars after its successful and timely implementation.
* Wrote technical documentation, created test data, wrote, modified and tested programs with Expediter and FileAid.
* Used FileAid, QMF, BMC, IBM and DB2 utilities to monitor and validate changes to DB2 programs, DB2 tables and VSAM files.
* As a Logistics support team member, performed research and analysis for business client and internal issues and defects that were logged in Remedy.
* Developed and implemented timely, appropriate solutions to problems in accordance with accepted business rules.

DB2 Programmer - June 1998 to October 2004
Farmers Mutual Insurance Co, Columbia, TN
* Wrote technical specifications, test plans, test cases, user instructions and other supporting documentation for program development and release.
* Contributed to and supported a wide variety of insurance information systems, including Property and Casualty (Homeowners/Auto) Policy, Client, Claims and Farm Bureau Membership.
* Developed DB2 programs/JCL/procs. Unit, system and UAT tested components, moving them through CA Librarian test environments into production environment.
* Adapted programs for new requirements, assisted with data migrations and data loads, as well as software/system upgrades.
* Monitored production jobs, reviewed production error reports and made corrections to production database accordingly.

SUMMARY OF QUALIFICATIONS
* HP Quality Center / Mercury TestDirector
* MS InfoPath, Visio, Word, Office, Outlook, Communicator, Project, Excel, Access
* Windows 98/00/XP/Vista* MVS/TSO/ISPF
* DB2 / DB2 Utilities and Stored Procedures
* QMF/SPUFI * Vality Technology utilities (Ascential QualityStage)
* Princeton Softech Utilities
* HP QuickTest Professional (QTP), Basic
* FileAid * Expediter * COBOL/JCL* SQL
* Endevor * Changeman * CA Librarian/CA7/CA11
* IBM / BMC Utilities
* VSAM * FTP/Filenet * Sharepoint * Discovery* Nexus
* Pitney-Bowes Finalist

EDUCATION AND TRAINING
English
BELMONT UNIVERSITY, Nashville, TN
GPA: 3.87, Major GPA: 3.9. Earned over 120 semester hours.

A.A.S., COMPUTER INFORMATION SYSTEMS - May 1998
COLUMBIA STATE COMMUNITY COLLEGE
GPA: 4.0

Certifications
See above


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