Field Service Engineer Resume

Title
Field Service Engineer

Primary Skills
Desktop support

Location
US-KY-Louisville (will consider relocating)

Posted
May-21-09

SUMMARY
Versatile self-starter offering a solid work ethic with varied responciblities in multiple project support roles.

* Extensive background reflects a dynamic and highly-dedicated professional, effective in providing quality assistance that meets departmental, project and management needs.
* An excellent communicator and team player who can build positive and productive relationships with management, peers and staff.
* Conscientious and resourceful; always willing to share knowledge and information with others.
* Additional skills in leadership, initiative, troubleshooting and follow through.

WORK EXPERIENCE
Field Support Analyst - 2004 to Present
WellPoint Inc, Anthem Blue Cross/Blue Shield, Louisville, Ky
Current duties include, but are not limited to, configuring and maintaining Dell Desktop and Laptop systems, with the Windows XP operating system, troubleshooting hardware issues both via phone or desk-side visits, conducting and maintaining inventory of stock items, ensuring inventory is up to date and accurate, installing and setting up of both Digital and Voice over Internet Phones, setting up and maintaining network printers, as well as ordering and replacement of defective parts in all units.

Systems Engineer - 2002 to 2004
Pomeroy Computer Resources, Louisville, Ky
as a tier 2 Computer Services Support team member. Responsibilities include troubleshooting applications, operating systems (Window 2000 - XP), and hardware issues over the phone, or with desk side visits when applicable.? Previous duties, while contracted to the Kindred Healthcare network, included configuring Compaq desktop systems, and special Compaq SFF touch screen computers, and the initial setup and deployment, problem diagnostics, parts ordering, repair, and re-configuration of IBM Mobile systems.

Customer Service Rep - 2002 to 2005
Charter Communications, Louisville, Ky
Assist Charter Communications cable Internet users with troubleshooting of their cable Internet connection via the phone. These issues include connecting to the Internet, setting up email, setting up web space for home pages, correcting connection issues, and answering basic and advanced questions customers may have. On occasions that a resolution is not determinable, I forward the issue onto the next level of support. Other responsibilities include being an active team member and continually looking for ways to improve the service level of the call center.

Customer Engineer - 1999 to 2002
GE Capital ITS, Louisville, Ky
Duties consisted of configuring Compaq desktop, IBM laptop, and ? Special Compaq SFF touch screen computers for Kindred Healthcare ? Network (formerly Vencor). Completed a Cubix upgrade project, NT4 ? Back-up Domain Server upgrade and Raid-5 implementation project at Vencor sites nationwide. Prior to the Vencor account, duties included performing hardware and desk side support for the Jewish Hospital Network. Also was responsible for warranty verification, parts ordering and receiving, and RMA shipments. Contract transferred to Pomeroy.

01/01/-1 to 01/01/-1

Assistant Manager - 1998 to 1999
Aeropostale, Louisville

EDUCATION
Political Science
University of Louisville, Louisville, Ky

Criminal Justice and Political Science
University of Tennessee at Chattanooga
Completed three years of study with

Various U.S. Navy and U.S. Army Schools
Operation Specialist computer enhanced radar console training school

School
Primary Leadership and Development School

Advanced Computer Operations School
ROTC Advanced Summer Camp


PROFESSIONAL MEMBERSHIPS
* Member, PMI 2009

HONORS AND AWARDS
* Operations Specialist, U.S. Navy 1983 to 1988. Honoarable Discharge
* Specialist - Cadet - Sergeant, U.S. Army National Guard, Chattanooga, Tennessee 1989 to 1996. Honorable Discharge
* Sargeant, U.S. Army Reserve 1996 to 2000. Honorable Discharge

SKILLS SUMMARY
* Skills: Operating Systems and Databases Applications :
Windows XP, Windows 2000 (MCP), Windows NT /Workstation 4, Windows '95 / '98, Windows 3.1, Office Suites 95, 97, 2000, 2002, 2003, 2007. Ghost software, Yum Brands Proprietary Software, Adobe Products
CERTIFICATIONS :
Currently working towards my PMP certification, MCP: Windows 2000; Professional, Server, Active Directory Infrastructure, Security. Comptia: A+, Network +. Lexmark: Optra S series printer family? Hewlett Packard: LaserJet Printers, 4000, 8000, 4si, 5si Family.
Dell: Warranty certified for Mobile and Desktop systems
IBM: Warranty certified for Mobile and systems

Certifications
See above


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