Program Manager Resume

Title
Program Manager

Primary Skills
PROGRAMS NEW PRODUCT DEVELOPMENT NPD DIRECTOR

Location
US-IL-Chicago (will consider relocating)

Posted
Jun-13-09

NEW PRODUCT DEVELOPMENT | TECHNOLOGY | SOFTWARE ENGINEERING MANAGEMENT

Business-Technology Strategy Technology Planning Development Engineering

Collaborative Executive with Strategic Agility in Business-Technology to anticipate and guide engineering, technology development and delivery. Articulately evaluate and visualize effectiveness to create competitive breakthrough strategies and plans to guide programs from discovery, design, and development to market launch. Leadership in product management, program revitalization, aligning technology and product delivery to meet business needs, with process and change management, team building, expert project management, and Six Sigma continuous improvements in governance, development processes, and cost of service.

• Technology development with Strategic Planning, Process Transformations, Organizational development
• Reconcile product/solution delivery to business and technology sponsor and stakeholder plans
• Assess and balance emerging technology and feasibility to development capabilities and real business needs
• Engineering technical development direct and cross-functional, start-up SBU and established operations
• New Product Development (NPD), requirement gathering to design, development, deployment, line management
• Business-Technology liaison and oversight, general management
• Embedded systems, software (SDLC, Agile) and hardware, manufactured systems
• Process and methodology practices implementation for portfolio alignment, quality metrics, tracking & oversight
• Partner/Vendor Methodology, Offshore Management, Professional Services

PROFESSIONAL EXPERIENCE

INDEPENDENT CONSULTANT, Chicago, IL 2002 - PRESENT
Provide consulting leadership in product development of system and software solutions, governance and enhancement of processes, program and product management, develop strategies in operating efficiency, business-technology alignment, set-up and optimization of PMO. Major Clients: Houghton-Mifflin, Riverside Publishing, State Farm, Abbott Labs
Publishing, Student Assessments, Health Care, Pharmaceutical, Insurance, Business Development and Consulting

• Championed production/manufacturing workflow system performance improvements (BPM) leading re-engineering efforts to scope as-is process, recommend to-be solutions for implementation with process mapping, solution comparisons, and recommendation. Result: Improvements to production cycle-time goal with reduction of processing by 33% from 15 days to 10 days
• Rescued a delayed product solution program, by improving morale, mentored on new implemented processes, re-planned program in parallel phases for the project team to launch. Result: beat the planned delivery schedule by one week over a four month phase 1 of 3 execution cycle, on-time for remaining phases
• Delivered the consolidation and governance of enterprise-wide LAN (WLAN) solutions and applications delivering white papers, Best Practices, Guidelines, Vendor selection, Implementations, and Security Design for the solutions
• For web online services solution lacking BA role, stepped up to author business analysis and requirements, architecture, design requirements, and integration management. Result: Kept program on track for delivery preventing schedule disruption
• Led process improvements in Claim Conversion Test Validation to optimize execution of testing and a managed process with automation in validation and metrics driven
• Integrated web portal online solution to existing system as an enhanced paper-less stream to existing system processing

MOTOROLA, INC., Schaumburg, IL 1989 - 2002
Wireless networks and mobile equipment company with software applications and embedded systems.
Engaged in nurturing, guiding, inspiring, and delivering advanced technology, R&D development, and nascent system technologies and migrating them to innovative new products. New Product Introductions, business processes and roadmap development in structuring, and delivering High Availability (HA), Mission Critical new products into realization and launch, and ongoing product line management. Release management of systems with on-shore and off-shore matrix teams $40M - $200M division contracts.
Manager Technology - Internet Software and Content Group | Principal Program Manager -- Cellular Infrastructure | Sr. Program Manager -- Commercial, Government, Industrial

• Guided system development projects (manufactured mobile radio systems), team member on DFSS Six-Sigma process improvement to align divisional processes to SEI/CMMi, software feature planning, portfolio management, resource allocation, FMEA risk-management system. Result: System development methodology (SDLC) for process based system design, development, quality
• Delivered a 2 week cycle-time order to fulfillment versus 3 months for a pre-packaged 19-inch rack mounted single standalone radio trunking product solution with a cross-functional development program. Result: quick time-to-revenue and an immediate $5M revenue stream
• Managed globally dispersed off-shore software system development and manufacturing multi-functional and multi-organizational team to deliver first integrated voice and data system
• Six Sigma level of improvement in cell phone dropped calls, leading system and field engineering team to investigate, measure, and implement best practices in technology and field operations. Result: Enhanced customer satisfaction with best practices for system field operators
• Reporting to VP Area Manager, Customer Relationship Management (CRM) to support $70M annual business, with deployment of mobile cell sites and switching systems, and completed expansion of fourth largest US cellular market
• Launched first WAP mobile data system solution ($20M ongoing revenue stream) rescuing and guiding a fledgling start-up group of 20, coordinating and implementing processes, quality metrics and structured management. Result: Migrated team from ad-hoc to managed, defined and process oriented within stage/gate for releases
• Developed BI RDBMS for issue tracking/reporting and intranet web portal for BI metrics and project reporting. Result: efficient management of projects with timeliness and consistency of information across functions/organizations
• Nurtured and guided the release of object-oriented (OO RUP) UML based web internet/online solution architecture frameworks by developing, documenting and institutionalizing processes and methods. Result: Enterprise framework for mobile web developments, and mobile voice and data applications
• Initiated, developed and implemented PMO with process and methods for guiding development for department, resulting in improved management of a portfolio of over 50 technology innovations. Result: improved management, facilitation, and overview of a portfolio of over 50 technology innovation projects
• Released EAI 3G middleware API framework by leading use-case development, managed developers for software behavior & system modeling, activity and sequence diagrams, component modeling, (Rational). Result: achievement of an enterprise common baseline EAI platform and estimated corporate-wide savings of $5M
• Led matrix development of mobile Internet shopping solutions with collaborations across functions and partner company. Result: Early and one of the first mobile web applications
• Key member of four person inter-company team with partner (Cisco), to lead and coordinate JAD sessions to co-develop next generation (distributed computing) Internet Protocol (IP) network solutions. Result: Joint Reference Architecture and Design, formation of JV company
• Motorola Chairman's Challenge Stock Option Award, and Member of a Motorola Patent Committee

INTEL CORP., Chandler, AZ 1988 - 1989
Supervisor, Test Support Engineering for QA/Test software development and test support engineering to launch new products, develop test floor and support prior to turn-over for manufacturing. Product line management and support

MOTOROLA, INC., Chandler, AZ 1984 - 1988
Senior Design Development Engineer for hardware development engineering, system de-bugging and QA/Test software development as an individual contributor

TEXAS A&M UNIVERSITY, College Station, TX 1983 - 1984
Lecturer, School of Engineering - Full time lecturer teaching 3 courses in Electrical Engineering

EDUCATION

MBA, Mays Business School, Texas A&M University, College Station, TX
Masters (Electrical Engineering minor in Computer Science), Texas A&M University, College Station, TX
BE (Electronics and Communications) Manipal Institute of Technology, India

CERTIFICATION & TRAINING

Project Management Professional (PMP) Project Management Institute (PMI)
Six-Sigma Green Belt training Chicago Deming Association
System Development/6-Sigma/Management training Motorola University
Volunteer Leader and 2002 Chair NPDSIG PMI NPD SIG


INNOVATION

5 patent disclosures in TCP/IP optimization, Web content, applications, assigned to Motorola, two published
Member of a Motorola patent committee to review and administer technology innovations.

PUBLICATIONS

PMI Symposium; October 1999; “Executing Portfolio Management Large Multi-business, Multi-functional Organizations”
Project Management Innovations - PMI Quarterly Publication; July 1999; “Oreo's during project planning”
PMI Symposium; October 1998; “Back to the Future of Project Management”
Project Management Innovations - PMI Quarterly Publication; July 1998; “Soft Project Management”
Motorola System Symposium; February 1998; “Keys to Execution Velocity”

Keywords: distributed systems infrastructure, client server, n-tier, Implementation, Programming, client interface, wireless, cellular, data, manager, supervisory, UNIX, Windows NT, MS Office, MS Project, Visio, security, consultant, alliance, vendor, partner, communication, software, SEI, CMM, project management methodologies, process, kepner-tregoe, deployment, Oracle, SAP, RDBS, BA, Business Analyst, Professional Services, BI, Business Intelligence, SOA, VOC, CCR, DMAIC, DMEDI, DFSS, SOA, Workflow, six sigma, reengineering, strategic planning, security, SDLC, SPMP, SOW, CFR21 Part 11, Stage Gate, ITIL, NPI, NPD, Agile, XP Extreme, Rapid, Scrum, UML, RUP, RAD, EAI, e-commerce, middleware, Applications, API, Internet, web services, PMP, PMI Certification, NPI, NPD, WLAN, WiFi, 802.11, Wireless, Project Manager, Systems Analyst, Project Analyst, Business Analyst, Program Manager

Certifications
PMP MBA


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