Technical Writer/Instructional Designer Resume

Title
Technical Writer/Instructional Designer

Primary Skills
Various technical writing/instructional design contracts with government agencies, colleges and fortune 500 companies.

Location
US-MD-North East

Posted
Oct-09-09


EXPERIENCE:
I have held various one or two month technical writing/instructional design contracts with government agencies, colleges and fortune 500 companies. Throughout these assignments I developed various policies, standards, procedures, RFPs, user guides and training materials. I coordinated material reviews with Subject Matter Experts (SME), development team members and technical experts, and edited the materials as necessary. I maintained materials version control, provided development status and published completed materials to development team shared locations.

Kforce, Inc., Tampa, FL, 7/2006 until 10/2007 and 7/2008 until 7/2009
HRIC Analyst/ Curriculum Developer (Consultant - Astrazeneca): Developed PeopleSoft HR module upgrade and initial implementation training products using the Oracle User Productivity Kit (UPK) OnDemand product. Developed Softscape based Global Rewarding Process implementation training products using Adobe Captivate 2 and Snagit products. The blended learning products included Web-Based Training (WBT), Instruction Lead Training (ILT), Standard Operating Procedures (SOP), Quick Reference Cards, Instructor Guides formats and Glossaries. Operated as a critical team member of the Global Training Team (GTT) on the HR1 and Rewarding Performance Projects, which were based in England. These teams consisted of members in China, Japan, Sweden, India, UK and US. Coordinated training products reviews with Subject Matter Experts (SME), GTT members and technical experts, edited the training products as necessary then published and deployed approved training products following the SCORM guidelines. Utilized the company's Documentum based eRoom to maintain products version control, development status and publication process. Also provided daily development and deployment status reports to various project stakeholders.

Sudina Search, Timonium, MD, 6/2004 until 4/2006
Technical Writer (Consultant - Bally Total Fitness Corporation): Developed IT security process framework structure from policy through procedures. Documented the IT security policies, standards and procedures for new and existing process areas and authored IT security and application process training materials and manuals. Performed gap analysis of existing policies, standards, procedures, user guides and technical training materials. Implemented and managed version control and change management for all documentation and publications. Developed new policies, standards, procedures, user guides and technical training materials. Organized and facilitated discovery and feedback sessions with management, subject matter experts and end users. Validated process documents against Sarbanes-Oxley Act and Payment Card Industry for compliance, performed documentation gap analysis and maintained document libraries. Compiled process documents and process proof for internal and external audits and revised process documents as necessary. Created application software development life cycle process documents including process overviews, process diagrams, step diagrams and narratives. Created software testing, installation and upgrade job aids.

Systems Engineering Services Corporation, Reston, VA, 9/2003 until 3/2004
Systems Engineer (Consultant - American Management Systems (AMS)): Authored Advantage related functional design documents including, content diagrams, business process diagrams, concepts, requirements, rules, scenarios, mock up files, user interface specifications, GUI mock up screens and unit test scripts using RequisitePro and daily use of the Rational Rose product. Authored functional system test documents including background, data set up, test cases and steps. Conducted functional system testing, validated results, identified testing incidents and reconciled testing incident reports. Updated functional design documents and functional system test documents when necessary. Active team member for a Financial and Human Resources interface project for (AMS) Labor Cost Management (LCM).

Keystone Mercy Health Plan, Philadelphia, Pa, 3/2000 until 8/2003
PeopleSoft System Specialist (12/00 until 8/03): Developed end-user training curriculum for the requesters, approvers, purchasing buyers and managers and warehouse staff and managers. Set the training schedules and conduct classes. Designed and maintained the Corporate Services website with PeopleSoft walkthrough instructions, policies & procedures, training materials and general information. Authored PeopleSoft related departmental policies and procedures. Managed PeopleSoft patch and upgrade projects, created Business Process Simulation (BPS) test scripts and conducted necessary User Acceptance Testing (UAT). Organized testing of PeopleSoft User Productivity Kit (UPK) documentation process. Created PeopleSoft queries and provided PeopleSoft user support.
Business Analyst/Training Specialist (3/2000 until 12/2000): Authored and edited company training web site content. Authored the PeopleSoft training manuals and developed the Train-The-Trainer materials for PeopleSoft training classes. Managed the PeopleSoft users training project and designed training classes, set training schedules and conducted training classes. Provided PeopleSoft Purchasing, Requisitioning, Inventory, Receipting and Approval user support and managed the PeopleSoft Purchasing module functional troubleshooting, upgrade and patch projects. Created Business Process Simulation (BPS) Test Scripts for PeopleSoft system testing, conducted BPS Testing for PeopleSoft updates and troubleshooting and work with PeopleSoft Technology group to resolve incidents.

Industrial Systems Associates, Feasterville, PA, 11/1997 until 6/1999
Training Supervisor (7/1998 until 6/1999): Designed company-wide PeopleSoft conversion training program and a Train-The-Trainer program for a diverse multi-site population. Implemented, conducted and managed the training programs to all 100+ sites of the company. Authored and edited the new ISO9000 standard operating policies and procedures. Created the new training materials and site operations manuals and managed the daily operations of the training department, staff and budget.
Consulting Business Analyst (11/1997 until 7/1998): Analyzed existing client process flows. Authored detail design documents on the existing client systems. Designed proposal for new client system flows and presented proposal to client. Developed and managed implementation plans of proposed systems at client sites. Performed testing of new systems and trained site personnel on new procedures.

Hewlett-Packard Company, Wilmington, DE, 2/1997 until 11/1997
Systems Transition Manager: Coordinated the transition of the Rockland Technologies accounts payable, accounts receivable, inventory control and purchasing processes to the appropriate Hewlett-Packard departments. Supervised Rockland Technologies contract personnel. Assisted with the ISO9000 re-certification process at Hewlett Packard of the Rockland Technologies policies and procedures. Designed, managed and implemented the training program for the Rockland Technologies employees on new procurement policies and procedures. Created training documentation and manuals. Authored new ISO9000 documentation and redesigned existing documentation. Assisted with the Add-On to SAP data conversion.

Rockland Technologies, Wilmington, DE, 1/1990 until 2/1997
Systems Administrator: Managed the accounts payable department and purchasing department. Supervised and reviewed contract personnel performance. Maintained and generated the yearly and monthly budgets and financial reports. Authored the ISO9000 administration procedures. Wrote employee reviews. Assisted with certification process and functioned as an ISO9000 internal auditor. Managed the personal computer local area network using a UNIX interface. Managed and tested the structural changes to the Add-On software. Designed, managed and implemented the training program for new employees for computer system related job functions. Produced and conducted a company-wide training program for a new requisition processes. Created training documentation and manuals. Assisted with the management of the accounts receivable and inventory control departments.

EDUCATION & CERTIFICATIONS:
AA Data Processing & AA Business Management, 1988, Cecil Community College, North East, MD
BA Organizational Management, 1994, Eastern College, St. David's, PA
MSM Human Resource Management, 1996, Wilmington College, Wilmington, DE
Training & Development Diploma, 2003, Langevin Learning Services

APPLICATIONS:
MS Office Suite (Word/Excel/Outlook/PowerPoint), MS Visio, MS Project, Adobe, Adobe Captivate 2, Snagit, Share Point, Oracle UPK (2.75 & 3.10), Global Knowledge Ondemand, CAPA, PGP, Documentum, PeopleSoft Query, Financials & HR Modules (7.53, 8.0, 8.3, 8.7 & 8.9), Taleo, Clarity, Rational Rose (RequisitePro), MS Access, Macromedia, Softscape, HTML, Add-On, SQL, Crystal, UNIX, SAP & AMS Advantage

Certifications
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