Resume of Business Analyst

Title
Business Analyst

Primary Skills
Project Management, Business Analysis

Location
US-FL-Tampa

Posted
Nov-19-07



OBJECTIVE
To obtain a reputable IT position in a results-oriented company that seeks an ambitious and career conscious person where acquired skills and education will be utilized toward continued growth and advancement.


EXPERIENCE
9/2007 - Present Co-Op IT Business Analyst Raymond James Financial St. Petersburg, FL
* Project lead Share Point 2007 migration.
* Work with development and management to ensure the proper implementation of system design goals
* Evaluate GUI work flows and user interface
* Work with technologies related to software testing, as required
* Experience with discovering and verifying issues in browser-based applications
* Demonstrated ability to analyze and effectively communicate software defects.

9/2006 - 4/2007 IT Analyst - Sullivan & Cogliano / Progress Energy St. Petersburg, FL
* Various Application troubleshooting utilizing remote desktop.
* Manipulation of various computer and user accounts via Microsoft Active Directory.
* Utilized remedy ticketing system.
* Dealt with FERC (Federal Energy Regulatory Commission) issues.
* Black berry support/ Microsoft Outlook email client.
* Supported field lineman on VPN issues.
* Legacy application issues generated tickets for level III onsite support.

5/2006 - 8/2006 Help Desk Associate - Siwel Consulting / Verizon Tampa, FL
* Windows PC, portable, and mainframe support internal employees.
* Passwords resets for various mainframe systems and Window applications.
* Creation of tickets for Onsite tier III support via proprietary system.
* Manipulation of various computer and user accounts via Microsoft Active Directory.

3/2005 - 4/2006 Desktop Migration Tech - NetTech Consultants / Bank of America Tampa, FL
* Exchanged leased equipment migrated software.
* Black berry support/ Microsoft Outlook email client.
* Unattended installation of various Microsoft operating systems, configure digital certificates for use with VPN application.
* Encrypted, ghost, and synchronized bank issued Palm and Blackberry devices with Microsoft Exchange server.
* Migrated and performed DDL /DML command queries on Microsoft SQL express utilizing T-SQL on mobile computers.

6/2003 - 8/2004 Customer Service Representative - JPMorganChase Tampa, FL
* Assisted card members with delinquency issues.
* Initiated credit-line increases, balance transfers.
* Restructured accounts & cross-sold bank products and services
* Coordinated with other financial institutions to transfer funds between accounts both business and personal.

2/1998 - 6/2001 Supervisor Desktop Support II - Prudential Healthcare Jacksonville, FL
* Windows NT environment supported Lotus Notes mail client.
* Responsible for desktop metrics
* Desktop support configuring peripherals and network printers.
* Managing domain accounts, group policy, network access via active directory through Windows 2000.
* Internal customers, desk consisted of 18 fulltime employees.


SKILLS
Experience with Microsoft Windows 9x/NT/2000/XP.
Windows NT Server/2000 Server/ 2003 Server /ISA Server /Exchange Server.
Experience building, supporting, troubleshooting, maintaining and improving Windows laptop, desktop, and server operating systems.
Microsoft Office Suite for Windows & Mac Operating Systems.
Ability to work in high multi-task environment.
Ability to function both independent as well as within a team environment.
Excellent communications and problem solving skills.
Experience in project management from initial analysis through production.
Manipulation of groups, assets, users through Microsoft Active Directory.
Programming languages (BASIC, COBOL, C++, VB, .Net, Java, XML)
Database Administration of Microsoft SQL Server.
Experience creating and manipulating various database tables through DDL & DML command structures.
Creating stored procedures, triggers, user-defined-types.
Experience importing, exporting, and transferring databases utilizing Microsoft Data Transformation Services (DTS).
Microsoft Windows Sharepoint Services
Experience with Unified Modeling language.
Experience with various Symantec applications Virus, Firewall, Backup Exec and Ghost.
PC Anywhere / NetMeeting / Microsoft Live Meeting.
SecurID, ACE Server, RADIUS Server.
Remedy management and asset tracking systems.
Avaya / Rockwell telecommunication equipment.
Mercury Quality Center 9.0
Borland Caliper

EDUCATION
B.S., Computer Science - Florida Metropolitan University Tampa, FL

CERTIFICATION
Microsoft Certified Professional, MCP
Microsoft Certified Technical Specialist, MCTS - SQL 2005

REFERENCES
Upon request

Certifications
See above


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