Technical Trainer Resume

Title
Technical Trainer

Primary Skills
TRAINING ANALYST, INFORMATION TECHNOLOGY

Location
US-VA-Manassas

Posted
Jan-24-09


TRAINING ANALYST, INFORMATION TECHNOLOGY

Expert in the design, development and implementation of the most complex of IT training programs and scenarios. Superb demeanor and exceptional poise make for outstanding classroom, field and one-on-one instructional skills. Highly organized with an ability to manage multiple projects, tasks and priorities effectively and in a timely manner. Superior communication skills; effective at all organizational levels. Core competencies include:

* Total Student Focus * Superb Presentation Skills * Training Manuals & Plans
* Detail Oriented * Technical Documentation * Terrific People Skills
* Help Desk Management * Sought-After Mentor * Sets Performance Standards

PROFESSIONAL EXPERIENCE

Training and Development: Strong instructional design skills, including assessing, developing, delivering and tracking training programs in an adult learning environment. Comfortable and effective in positions of rapid decision-making, high tempo and stress.
* Developed points of instruction, lesson plans and long-term training calendars; created process guides for software support and training.
* Created numerous computer-based training classes; authored training manuals for Q-Matic Manager, Q-Matic Q-Welcome, Q-Matic Q-Touch, Q-Matic Q-Next, and Micron proprietary software.
* Provided software training for a wide variety of proprietary Micron software.
* Conducted facility tours for elementary and high school classes; served as a science fair judge.
* Developed and implemented Manassas Software's computer-based training initiative.
* Provided instruction in MS Office applications; QuickBooks; Peachtree; basic & accounting math principles; internet research; and Westlaw research for paralegal students.
* Provided lessons in the following forms: lecture, hands-on, Interactive, participatory and demonstrative.

Training Resource Management: A superior instructor with demonstrated performance in high-pressure environments. Earned a solid reputation for improving organizational performance through hands-on training and a team approach that emphasized decision-making through active listening.
* Trained and mentored new hires in the use/operation of software and equipment; supervised IT portions of orientation on behalf of HR.
* Delivered an average of 20 hours of training weekly; classes consisted of as many as 40 students.
* Monitored certification status for 2.3K personnel of the Micron Manassas site staff.

Problem Solving and Analysis: Consistently implements keen analytical abilities and a proven team-based work dynamic with a systems-oriented approach to facilitate efficient and effective solutions. A critical thinker open to alternative views to optimize decision-making.
* Supported Q-Matic proprietary system for Prince William County; customized software to add additional services, queues and transaction codes.
* Created Express Queues for Permits and Plan Review offices to fast track data identified as short transactions, reducing overall customer wait time.
Continued ...

Kris McQuown Blais Page Two

EMPLOYMENT

QA Test Engineer
Praetorian Systems, Inc., Woodbridge, Virginia 2007 - Present

Software Support and Training Analyst
Micron Technology Virginia, Manassas, Virginia 2003 - 2007

Computerized Accounting Instructor
InterCoast Colleges, Riverside & Santa Ana, California 1999 - 2002

Service Manager and Lead Technician
PC & Peripherals Repair, Irvine, California 1995 - 1999

COMPUTER SKILLS

Software Applications Used: Word, Excel, Access, PowerPoint, Outlook, MS Encoder; Q-Matic Q-Welcome/Q-Touch/Q-Manager/Q-Next/Q-Matic service branch controller; Visio; Peoplesoft Vantive IT ticket system; Documentum; SI Maestria Fault Detection Control; SharePoint; Data Navigator SQL reporting tool; Crystal Reporting; TRAIN Learning Management System; Rational ClearQuest; MT Groups

Platforms / Operating Systems: Windows 2000/XP

Programming Languages: Visual Basic (Excel Macros); HTML for custom SharePoint modules

Hardware: Dell, HP, Compaq, and Custom BTO Workstations /Servers; POS systems; 300mm Semiconductor fabrication tools.

Networking: LAN; POP; SMTP; TCP/IP

AWARDS

CQI Platinum 2008 Winner: For reprogramming systems for express queues, reducing customer wait time by 40%. Utilized data from a year of system operations to identify areas for improvement and key short transactions.

Three times awarded employee recognition at Micron Manassas by site leadership team

REFERENCES

Excellent references furnished upon request.

Certifications
See above


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