IT Director Resume

Title
IT Director

Primary Skills
Multiple systems/software engineering life cycle methodologies, technology domains (mainframe, midrange, desktop)

Location
US-NJ-East Coast (will consider relocating)

Posted
Sep-15-09

PROFESSIONAL SUMMARY

COMPUTER SCIENCE CORPORATION (CSC), Overland Park, KS 2008-Present
IT Director, Flood Insurance Product
Manage all Software Delivery phases for servicing flood insurance. Supervise a staff of 37 and manage an internal maintenance and enhancement technology budget. The FloodConnect application is a commercial policy, claims, and agency administration system for servicing flood insurance. The system is used by 9 insurance companies, including the Federal Government, to write flood insurance through the National Flood Insurance Program (NFIP). FloodConnect application is a web application with some client-server components and uses Microsoft .NET technology and an Oracle 10g database. The FloodConnect Web application operates under the Software as a Service (SaaS) delivery model.
• Lead a team in the maintenance and enhancement of the FloodConnect Application
• Establish operational objectives and implement strategic policies
• Partnered with Business Unit VP in creating an application user group community
• Business Analysis responsibilities include typical SDLC process of eliciting business requirements from internal and external clients in support of regulatory, contractual, and product enhancement projects, manage client change request process.
o Participate in product feature-set decision making with Business Unit VP by reviewing requests for system changes/enhancements for technical feasibility and business value and prioritizing project work for Release packaging.
o Created and implemented a Project Discovery and approval process for the Business Analysis team. Process involves gathering high-level business requirements, business impact information, and project estimates and assessing whether projects should proceed based on product strategy and architecture.
o Led effort to utilize the Lombardi Business Process Management software product for business process documentation and reengineering initiative.
• Software Development responsibilities include typical SDLC process of Technical Design generation, code modifications / creation, and unit test generation / execution / review
o Created internal estimation process
o Evaluation and implementation of multiple delivery methods
o Lead effort in analysis and development of a flood insurance system technology architecture and strategic plan aligned with the corporate and future operating goals. This effort resulted in a recommended technology architecture and defined 18 month Roadmap identifying Projects, Product Alignment, and Total Cost of Ownership, which will result in significant operating expense savings over 2 years and Technology consolidation and retirement strategy.
• Quality Assurance Testing responsibilities include typical SDLC process of functional and technical solution verification and testing
o Created internal estimation process
o Evaluation of industry recognized standard testing tools for inclusion in existing delivery process
• Tier 1 and 2 Help Desk Support responsibilities include production Service Level Agreement adherence, production cycle execution, 24 x 7 support, issue management and resolution

EMBARQ CORPORATION, Overland Park, KS 2006-2007 Manager, Application Development
Manage all aspects of Application Development. Supervise a staff of 18 and manage an internal maintenance and enhancement technology budget.
• Led a team in the analysis and development of a Billing Support System (BSS) information technology architecture and strategic plan aligned with the corporate transformation strategy and future operating goals. This effort resulted in a recommended technology architecture and defined 5 year Roadmap identifying Projects, Product Alignment, and Total Cost of Ownership, which will result in significant operating expense savings over 5 years and Application and Technology consolidation and retirement strategy. This effort also included a Service Oriented Architecture (SOA) and Business Process Reengineering initiative.
• Managed the Applications supporting the FFC regulated Wholesale Markets domain resulting in the successful ordering and billing of approximately $2.5 billion dollars annually (process approximately 150,000 orders monthly). Business Applications utilize a variety of technologies and platforms -- Java, C++, VisualBasic, Citrix, SQL, Oracle, DB2, client server, and thin client applications.
• Ensured compliance with all State and Federal Requirements / Regulations and attainment of Service Level Agreements resulting in minimum assessed penalties / fines.
• Managed remote international teams in India and South America ensuring timely and accurate problem resolution and project delivery.
• Led analysis, contract negotiations, and statement of work efforts for numerous technology vendors resulting in overall operating expense savings.
• Participated in corporate-wide Separation Projects during Embarq Corporation's legal separation from Sprint Corporation ensuring penalties were not assessed.

SPRINT CORPORATION, Overland Park, KS 1993-2006 Manager, Application Development (1998-2006)
Managed all aspects of Application Development. Supervised a staff of 30 and managed an internal maintenance and enhancement technology budget.
• Managed the Applications supporting the FCC regulated Wholesale Markets domain resulting in the successful ordering and billing of approximately $2.5 billion dollars annually (processed approximately 150,000 orders monthly). Business Applications utilize a variety of technologies and platforms -- Java, C++, VisualBasic, Citrix, SQL, Oracle, DB2, client server, and thin client applications.
• Ensured compliance with all State and Federal Requirements / Regulations and attainment of Service Level Agreements resulting in minimum assessed penalties / fines
• Led outsourcing efforts for the Wholesale Markets Applications, which included identifying applicable applications; knowledge transfer planning, training, and execution; and internal staff reduction, within aggressive timeframes ensuring significant annual development cost savings.
• Managed remote international teams in India and South America ensuring timely and accurate problem resolution and project delivery.
• Led analysis, contract negotiations, and statement of work efforts for numerous technology vendors resulting in overall operating expense savings.
• Participated in corporate-wide Year 2000 Projects resulting in minimum incidents or outages throughout the time period.
• Restructured teams in response to corporate-wide restructuring and organizational efforts resulting in team efficiencies and corporate alignment.
• Initiated numerous process improvements initiatives resulting in increased team efficiencies.
• Organization Change Agent impacting cultural and process opportunities within the organization and company.

Project Lead (1995-1998)
Software Engineer (1993-1995)

MTW CORPORATION, Kansas City, MO 1992-1993 Programmer/Analyst Consultant
Assigned to the Sprint Corporation in support of the implementation of a new Access Billing Application.
• Led the conversion of Billing data which resulted in minimum issues upon implementation.
• Led and coordinated program modifications for the Service Order Entry functionality.

CONSOLIDATED EDISON, New York, NY 1989-1992 Project Lead
Responsible for the design and implementation of a new cable material application for tracking material usage
? Coordinated database design of the first DB2/IMS application within the company
? Researched and identified system requirements to interface with existing IMS applications
? Developed and maintained COBOL/TRANSFORM programs utilizing DB2 and IMS DBMS
? Coordinated database conversion and production data implementation
? Maintained COBOL/IMS programs for the existing production application

BANKERS TRUST NEW YORK CORPORATION, New York, NY 1988-1989 Senior System Analyst
? Maintained COBOL/IMS programs for the Retail Sales Division Application

EDUCATION AND CERTIFICATION
BS, Computer Science, Lock Haven State University, Lock Haven, PA
Master's Certificate in Project Management (PMP), The George Washington University School of Business and Public Management, Washington, D.C.
Some classes towards an MBA, Pace University, New York, NY

PROFESSIONAL DEVELOPMENT
Object Oriented Analysis and Design Coursework, Service Oriented Architecture (SOA) Coursework, CMMI training, Six Sigma training, Business skills training in Leadership, Management, Financials, and Project Management.

Certifications
BS, Computer Science, Lock Haven State University, Lock Haven, PA
Master?s Certificate in Project Management (PMP), The George Washington University School of Business and Public Management, Washington, D.C.
Some classes towards an MBA, Pace University, New York, NY



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