IT Director / Sr. IT Manager Resume

Title
IT Director / Sr. IT Manager

Primary Skills
IT Operations, Systems Engineering, and Professional Services

Location
US-CA-Dixon, CA (will consider relocating)

Posted
Apr-17-09


Information Technology Executive

Accomplished IT Executive with over 16 years of experience delivering high transaction e-commerce and mission critical business systems. Comprehensive experience and leading people, project teams, and technology programs while administering multi-million dollar contracts, projects and budgets. Extensive understanding of emerging technologies as well as their real-world commercial application.


Multi-site Technology Operations -- Strategic Planning -- Crisis Management -- Organizational Leadership -- Profitability -- Consensus Building -- Best Practices -- Information Technology Governance -- Complex Technology Management -- Systems -- Networks -- Security -- Storage


PROFESSIONAL EXPERIENCE

DHAP Digital, Inc. -- San Francisco, California -- 2007-Present
Director of Information Technology
Define, manage, and grow a world-class Support & Web Operations team for a 10 year old privately held, professional services and software engineering organization.

• Converted independent and H1-B contractors to employees, directly saving the company over $300,000 per year.
• Re-engineered all support processes and computing systems to reduce overhead while increasing productivity and profitability.
• Maintain over $3M in technical support contracts acting as a principal liaison to clients, partners and vendors for 24/7/365 site operations, application support and maintenance.
• Provide direct manager support for 12-person management team as one of two corporate directors including performance management, budgets, and mentoring.
• Direct the help desk, system, network and security, database admin, architecture, application support, code debugging and reverse engineering and support client engagement competencies.
• Define organizational structure and processes toward SAS-70 Type II certification.

Copart, Inc. -- Fairfield, California -- 2003-2007
Enterprise Operations Manager
Developed staff, systems and infrastructure services for a $2.2B multi-national automobile salvage disposition Company.

• Reduced unscheduled infrastructure service outages from hours per day to less than 50 minutes per year (99.99% uptime.)
• Converted an aging network infrastructure and systems architecture to cutting edge technologies reducing operational overhead and enabling e-commerce functionality to process over $11M in transactions per day and driving returns per sold vehicle up by 50%.
• Implemented Juniper WAN compression, for a bandwidth savings of 10:1, and a substantial user experience improvement.
• Architected MPLS solution to expand 125 node WAN to 160 global locations (Continental US, Alaska, Hawaii, Canada, and the UK) Including datacenter interconnectivity.
• Established criteria and specifications, budgeted for, and directed the contractors and vendors to deliver a $15M high availability (2N) backup datacenter to meet business requirements for reliability, availability and serviceability and to support high-density computing.
• Devised a crisis first responder solution, which enabled Copart to be the first salvage company on-site for flood salvage cleanup activities following hurricanes Katrina and Rita thus increasing revenue by $80.8M.

FusionStorm, Inc. -- San Francisco, California -- 1999-2003
Vice President and Executive Director
Directed field service, systems, storage, applications, and infrastructure implementation staff for an award winning, national provider of technology solutions.

• Recruited and grew own staff of 21 design and implementation engineers, including training plans to maintain Sun Microsystems Enterprise Certification across all technical competencies, including: systems, networking, storage, software and maintenance.
• Cultivated accounts, led pre and post sales design and implementation initiatives, wrote proposals, and developed solutions for high transaction e-commerce clients for all named and key accounts for systems, software, storage, and networking.
• Established criteria for and co-authored all process documentation enabling Fusionstorm to be the 2003 Sun Microsystems Best SunTone Certified Solution.
• Spearheaded a HP OpenView technical team to implement a multi-tenant remote management, monitoring, and alerting platform resulting in FusionStorm being awarded the 2002 HP OpenView Crystal Award for Best Internet Based Solution.

Select Media -- Suisun, California -- 1998-1999
Owner/Partner (Merged with FusionStorm, 1999)
Established business relationships, partnerships, and negotiated contracts for technology and software engineering requirements, web enabling small and mid-sized companies where technology was not typically a core competency.

Digital America -- Suisun, California -- 1996-1998
Lead Systems Administrator
Primary developer, network and systems architect, and engineer for a California based Internet Service Provider.

United States Air Force (USAF) -- Pacific Rim -- 1992-1999
Network Manager/Analyst
Conceptualized, evaluated and deployed mobile and permanent/hardened tactical combat technology solutions, network, datacenter and systems services for multiple secure facilities.

TECHNOLOGIES MANAGED

UNIX, Solaris, Linux, Windows XP/2k+, Exchange, MS SQL, MySQL, IBM iSeries, AS/400, Cisco, Juniper, LAN, WAN, MAN, SAN, Clustering (MS, Veritas, Sun), LDAP, DNS, DHCP, NTP, SNMP, NFS, Apache, PHP, Perl, C, Java, SQL, LAMP, VMWare, Xen , OSPF, MPLS, EIGRP, BGP

Certifications
Sun Certified Enterprise System Engineer, Sun Certified Workgroup System Engineer, Sun Certified Systems Administrator, Sun Certified Network Administrator, Sun Certified Data Management Engineer, Veritas Cluster Server Authorized Installer, Tranzeo Authorized Installer

USAF Total Quality Management, USAF Professional Military Education, USAF Computer Systems Technical School


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