Project Manager Resume

Title
Project Manager

Primary Skills
Seeking a challenging position in Management where my current skills in Proje...

Location
US-FL-Jacksonville

Posted
Nov-02-08


PROJECT MANAGER * SENIOR CONSULTANT

PROFILE

Experienced Information Technology (IT) professional with expertise in systems architecture, project
management, software development lifecycle, systems integration, requirements analysis, and data modeling.
* Works closely and effectively with all levels of management to satisfy project and productivity goals.
* Able to clarify intricate technical solutions to business users, resulting in successful implementation.

QUALIFICATIONS HIGHLIGHTS

* Process-oriented thinker with aptitude for analyzing the roles of people and business systems.
* Skilled at managing complex projects, customer expectations, and rapidly evolving requirements.
* Experienced in every role of life cycle development including business process analysis, functional design,
prototyping, system architecture, development, testing, implementation, and maintenance.
* Knowledgeable in project management with practical experience in managing project areas of integration,
scope, time, cost, quality, human resources, communications, risk and procurement.
* Leverages open-source technologies and agile methods.
* Participated in the project management, architecture, business analysis, design and development of
Financial, Telecommunication, Transportation, Manufacturing, Controlled Access, Retail, Insurance, Public
Utilities, and Government-based projects.

EDUCATION

Master of Science, Project Management (2000)
George Washington University, Washington, DC

Masters Certificate (PMP Program), Project Management (1996)
Stevens Institute of Technology, Hoboken, NJ

Bachelor of Science, Human Resources (1990)
Palm Beach Atlantic University, West Palm Beach, FL

PROFESSIONAL EXPERIENCE

BLUE CROSS & BLUE SHIELD OF FLORIDA
Technology Services Partners Inc, Jacksonville, FL 2006 - 2007
Business Architect/Business Analyst - Consultant

Recruited to oversee business architecture and lead business modeling project teams.
* Accountable for business analysis of financial-based Check Master and Escheatment applications.
* Supported requirements gathering and use case restructuring for Common Platform Claim System.
* Projects included Finance Common Platform, Medicare Payment Demand, Medical Clearance and
Explanation of Benefits redesign.
* Developed project documentation using Unified Modeling Language, Use Cases, Use Case Surveys,
Architecture Views, Activity Diagrams, Context Diagrams and Entity Diagrams.
* Projects developed in the Rational Unified Process, Six Sigma and Lean Six Sigma methodologies.

Achievements:
* Quick study of Insurance industry leading to the successful management of industry related enterprise
projects and business analysis of financial applications including PeopleSoft and Diamond Software.
* Oversaw development of business use cases and process improvements.
* Interacted with operational clients, managed teams, facilitated JAD/JAR sessions, participated in Rapid
Process Improvement sessions, scheduled meetings, and reported project status.

BANK OF AMERICA
Sapphire Technologies, Jacksonville, FL 2004 - 2005
Infrastructure Design Architect - Consultant

Successfully handled project management and architecture design of network computing.
* Assisted in the determination of technical/operational feasibility of system architecture resolutions.
* Utilized multiple tools for project management and design architecture including: Clarity, VISIO & Microsoft
Suite of products.
* Developed multiple technical designs for enterprise-based Customer Service, Imaging, e-Commerce,
Collections, Logistics, USA Patriot ACT, Data Warehousing and VRU.

Achievements:
* Developed high-level estimates and ensured technology architecture standards are met by overseeing
design request process in a Six Sigma environment.
* Defined project direction for Network Computing Group deliverables in Design Engineering Center process,
enabling a better understanding of technical strategy for Bank of America.
* Coordinated with business partners, designing their technology architecture to drive infrastructure designs
across banking environment.
* Managed enterprise projects including project design, budget tracking, status reporting, and communication
to management.

CSX TECHNOLOGY, Jacksonville, FL 2003 - 2004
Project Manager/Business Analyst - Consultant

Responsible for project management and business analysis of transportation-based merchandise sales and
marketing internet/intranet projects.

Achievements:
* Oversaw development of project schedules and tracking, cost analysis, product development life cycle
enhancements and artifact templates in the IT merchandise sales and marketing team.
* Successfully interfaced with sales and marketing clients and facilitated meetings.
* Proactively handled project documentation of Business Requirements, Use Cases, Business Models,
Sequence Diagrams, and Entity Relationship Diagrams utilizing UML and Six Sigma.

CITIZANT (formerly Cairo Corp), Tallahassee, FL 2002
Business Analyst - Consultant

Effectively collaborated with clients in gathering requirements, facilitating meetings, development of project
schedule and process, and artifact templates utilized for requirements phase.

Achievements:
* Spearheaded enterprise project management and business analysis of a receipts accounting reengineering
project for Florida Department of Insurance.
* Handled development of Business Functional Requirements, Statement of Work, and Feasibility
documentation, utilized for submitting information to the Florida Legislature for feasibility and appropriate
product vendors for responses to Statement of Work.

CITIGROUP/AT&T UNIVERSAL CARD SERVICES, Jacksonville, FL 1992 - 2001
Project Manager/Senior Business Analyst - Consultant

* Handled Organizational Software Standards process based on the Capability Maturity Model (CMM/CMMI)
and Six-Sigma using JAR/JAD, UML, RUP, Agile Modeling, Use Cases, Object/Robustness Modeling,
Sequence Diagrams, Activity Diagrams, Class Diagrams, Data Flows, Data Mapping and Process Mapping
for project analysis.
* Oversaw development of requirements for Customer Service, Internet, e-Commerce and Data Warehousing
applications with integration of CRM tools (E.Piphany and Kana Communications).



Achievements:
* Managed enterprise projects and business analysis of Internet, Customer Service, Marketing, and Billing
applications for Citibank and AT&T Universal Card Services.
* Managed multiple projects including Internet Account Online, Internet Payment Systems, Imaging, Accounts
Receivable Conversion, Speedpay, Credit Card & Telecommunications Convergent Billing, Utilities
Convergent Billing, AT&T/UCS Long Distance, Wireless, and Calling Card Marketing Programs.
* Oversaw development of business cases, interacting with marketing and operational clients, process
improvement, feasibility studies, service level agreements, managing teams, facilitating meetings,
maintaining project schedules, and reporting project status.
* Managed team of developers in development of client-server based applications.

ADDITIONAL EXPERIENCE

UNIVERSITY OF PHOENIX, Instructor 2004
E-commerce MBA level course

MOTOROLA/TAD TECHNICAL SERVICES CORPORATION, Software Engineer-Consultant 1991-1992
Manufacturing - Automated Manufacturing - Radio Products Group

CASI-RUSCO INC. (FIGGIE INTERNATIONAL INC.), Senior Staff Engineer 1987-1991
Security - Controlled Access and Monitoring - Fortune 100

SPECTRUM TECHNOLOGY GROUP INC., Software Engineer-Consultant 1987 - 1987
Telecommunications -Network Revenue Forecasting - AT&T

PARADYNE CORPORATION INC., Software Engineer 1986-1987
Telecommunications - Network Analysis and Monitoring -Fortune 100

PORTA - PRINTER SYSTEMS INC., Principal Software Engineer 1983-1986
Public Utilities - Metering Reading Data Collection

BEST PRODUCTS INC., Senior Programmer/Analyst 1981-1983
Retail - Showroom Systems - Point of Order and Point of Sale

FLORIDA HIGHWAY SAFETY & MOTOR VEHICLES, Project Analyst 1978-1981
Government - Vehicle Title and Tag Registration Revenue and Inventory

TECHNOLOGY



Agile Methodologies
AIX
Architecture Views
BizTalk
Business Intelligence
C, C#, C++, COBOL
Caliber RM
Clarity/NIKU
CICS
CISCO Networking
CMM/CMMI
COGNOS
Customer Data Integration
DB2
DETAR, PTracker
E-Commerce, EDI
Enterprise Architecture
Erwin
E.Piphany
HTML
Hyperion
IMS DB/DC and MFS
J2EE/JAVA, JavaScript
JSP, AJAX, PHP
JAR/JAD
Kana Communications
Linux
Master Data Management
MVS
Microsoft Office Suite
MS Project
.NET
Network Virtualization
Oracle
Power Designer
PeopleSoft
Rational Rose, Requisite Pro
RUP, UML
SAN, NAS Storage
SAP
Sarbanes-Oxley
Security Design/Architecture
Service-Oriented Architecture
Six Sigma, Lean Six Sigma
Social Networking
SQL, SQL Analysis Services
Sun Solaris
TCP/IP
UNIX
VISIO
VM/CMS
Websphere
Web Design Usability
Web Services
Web 2.0 Strategies
Windows
Wireless Design

Certifications
See above


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