Desktop Support Specialist Resume

Title

Desktop Support Specialist

Primary Skills

Windows NT, NetWare, Win 2000, Win XP, Vista, IBM AS400-Mid-Range, Macintosh and ISO (CCNA)

Location
US-MA-Lawrence

Posted
Jun-07-12

RESUME DETAILS

OBJECTIVE

To obtain a position where I can utilize my computer skills in a professional environment that offers opportunity of growth.

Achievements, Skills and Abilities:
Demonstrated integrity in a professional environment
Quick study with good understanding of network administration
Ability to work effectively with customers, management, staff members, and vendors
Excellent Communication, Listening and Writing Skills.
Strong judgment and analytical ability
Excellent interpersonal, and organizational skills,
Flexibility: Can adjust to multiple demands, shifting priorities, ambiguity, and rapid change

Technical Qualifications:
Operating Systems:
Windows NT, NetWare, Win 2000, Win XP, Vista, IBM AS400-Mid-Range, Macintosh, and ISO (CCNA)
Software Applications:
MS Office:(MS-Word, Excel, Power Point, Access), Lotus Notes, Adobe and Photo shop etc
Networking: Knowledge of LAN/WAN and TCP/IP
PROFESSIONAL EXPERIENCE
Wentworth Institute of Technology, Boston, MA
Desktop support Specialist II January 2001-2003.

Hands on and phone support also remote network support.
Supervised a team of 6 employees roll-out new desktops/printers and phones
Worked on my assigned trouble tickets and resolved them in timely manner
Troubleshot, maintained and installed H/S ware for Students, Professors and employees.
Resolved network issues, desktop imaging and some Y2K related issues, System Compatibility.
Upgrading PCs and New CD/DVD Installations.
Resolved LAN, WAN issues: installation of service Packs, Adobe S/ware etc.
Some Macintosh experience.

CDI Corporation, Framingham, MA
Contracted by Bank of America: 2000-2001.
PC/Network Analyst.

Hands on and phone support,
Assigned Trouble tickets by my manager in my PC. Que.
Troubleshot, Installed and Upgrade of S/Hware in a timely manner.
Network Monitoring/Printers/phones/Laptops/synched H/S ware.
Worked in NT Server /Netware environment, LAN/WAN
Worked as a team Member assisting in rolling out desk tops.
Participated in teamwork: Y2K fixes at Bank of America in year 2000-01.

CDI Corporation, Springfield, NJ
Worked with the City of New York-department of Administration of Children Services.
PC/Network Consultant - February 1997 - April 1999

Taught in-house soft ware and use of windows apps, MS-Office suits to end-users.
Worked in NT Environment, LAN, WAN Troubleshot, removed and installed H/S ware
Provided phone support and. Upgrades of H/S ware
Hands-on System.Maintainance, and resolved Password issues.
System Admin. Duties: Files backup and Creation of new users in NTServer.

Wall Street, New York, New York / NJ
Technical Support/Help Desk - October 1996 - February 1997

Hands on, Installation and upgraded H/S Ware,
Troubleshooted in house/Company software and fixed problems timely.
Provided customer support over the phones
LAN, WAN, Laptops/ Hand held gadgets, synching H/S ware,
Back-ups, Desktop Imaging, MS-Mail, Outlook, E-Mail etc.
EDUCATION
3/200 to 5/2000 Insight Computer Training Center, INC- Boston, MA

Successfully Completed Cisco Certified Network Associate Training.

1998 - 1999 Advanced Technology Education Center New York, NY
Attended Classes for MCSE Certification,

Essential for Networking NT Server
NT Workstation TCP/IP
NT Enterprise MCSE certification pending.

1996 -1997 Computer Learning Center Paramus, NJ
Diploma in Microcomputer Business Systems (Technical Support),

PC Technical Support and Network: Trained in a physically hands on environment.

Intensive 900 hours of; Computer Hardware, Business Applications, DOS Utilities, MS-Office, IBM AS/400(mid-range) Novel Network Server 3.12 Admin and WinNT Theory

Networks; installation of servers and workstations, administration of Netware servers .12/4.0 and Win 3.11 for work group; LAN, MAN, & WAN internet, Microsoft mail exchange, TCP/IP

Operation systems; MS-DOS 6.22, IBM AS/400, Windows and servers, Netware Server 3.12/4.0

1983-1986 George Fox College Newberg, OR
BA -Bachelor of Arts in Education,

1987 - 1988 Portland State University Portland, OR
MS- Special Education (Mildly Handicapped)

Interests: Volunteering, Teaching, Learning, Reading, Singing, Comedy.

REFERENCE: Available Upon Request

Certifications

See above

CONTACT DETAILS

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