Systems/business analyst Resume

Title
Systems/business analyst

Primary Skills
Objective Seeking a challenging, rewarding position where I will utilize m...

Location
US-PA-Belvidere

Posted
Oct-14-08


Objective
Seeking a challenging, rewarding position where I will utilize my talents in planning, project management, analysis, and technology to increase the bottom line.

Attributes
Decisive, action-oriented, and results-focused professional with a decade of demonstrated successes.

Strong technical background and analytical insights combined with business acumen and people skills.

Outstanding talents in strategic planning, management information systems, project management, budget management, change management, customer relations and continuous improvement.

Experience

Manager of Publishing Operations
(Lateral move within corporation)
Aug. 2006 - Present
Boyds Mills Press

Stepped into a turnaround role with a struggling division of Highlights for Children, Inc.

* Designed and implemented the policies, processes, and technology that remedied the business' failing systems (MIS, accounting, production, fulfillment, contracts, etc.) and allowed for the identification and exploitation of new opportunities.

* Developed an all-encompassing database, along with related procedures and documentation, which serves as a homegrown BI system (covers all aspects of the business including contracts, purchasing, scheduling, CRM, and marketing).

* Continued previous track record of decreasing external costs (an additional 2% reduction in cost of goods).

* Introduced project management discipline, decreasing product time-to-market from 34 to 19 months.

* Identified severe overstock issues and the root causes. Was able to reduce inventory by 15% and increase turn rate from .6 to 1.1 with minimal stock-out exposure.

* Currently focused on conceiving, planning, and executing new growth initiatives.


Director of Operations
Jan. 2003 - Aug. 2006
Operations Manager
Feb. 2002 - Jan. 2003
Highlights for Children

Organized diverse resources into an efficient centralized in-house service bureau.

* Centralized graphics, production, customer service, mailroom, and I.T. departments to create an internal service bureau.

* Increased workload by 50% while reducing headcount from 15 to 11 FTEs.


* Managed staff morale during this transition by engaging the workforce, undertaking an aggressive training program, and targeted turnover (addition by subtraction).

* Provided project management oversight for direct mail continuity programs (including the $500M launch of a new continuity).

* Implemented metrics for all direct reports and related processes and developed the data-collection and reporting methods used to measure.

* Institutionalized the positive changes by commissioning detailed process manuals to ensure ease of troubleshooting, training, and succession.

* Leveraged centralized production department to decrease external vendor costs during each quarter of tenure (an initial 4% drop in cost of goods the year the department was consolidated).

* Played a leading role, often the point person, on several corporate task forces, including Highlights' original web presence team, the Highlights for Children magazine quality assurance team and asset management team.

* Redirected and maintained focus on the needs and unique demands of in-house customers.


Information Systems Manager
Jan. 1998 - Feb. 2002
Highlights for Children

* Managed all campus (50+ employees) technology needs, including servers, clients (Mac and PC), LAN/WAN, telephony, databases, security, and disaster planning.

* Transitioned a technophobic staff from DOS to Windows, introduced email and Internet access.

* Worked with internal customers to build database applications used in the day-to-day management of four business units.

* Designed and implemented not only the technology, but also the processes and procedures used in various facets of day-to-day operations (for five corporate business units).

Education
MBA
University of Scranton, Scranton, PA
Currently matriculating in the University of Scranton's MBA program, with planned graduation in Fall 2010 (3.9 GPA to-date).

BA, Political Science
BA, History
Minor concentration, Philosophy
Minor concentration, Russian Studies
University of Pittsburgh, Pittsburgh, PA
Graduated 1996


Technology
* Ten years experience with Mac, PC, and Linux operating systems
* Experience as engineer and administrator of Microsoft (Active Directory) and Novell networks
* Proficient with Microsoft Office (through 2007/8 versions) applications
* Very strong database design skills; expert FileMaker developer
* Good working knowledge of Adobe design suites
* Proficient with Minitab statistical package
* Working knowledge of HTML, XML, PERL

Affiliations
Bookbinder's Guild of New York
Partnership in Print Production
The United States Board on Books for Young People

Certifications
See above


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