BA: Organizational Behavior and Communications, Concordia College, St. Paul, MN Effective Communications and Human Relations, Dale Carnegie Business Analysis Certificate, University of Minnesota, St Paul, MN Technical Writing Certificate, University of Minnesota, St Paul, MN
Uniquely qualified decisive and results focused technical professional with expertise in software quality analysis, creation, execution and management of manual and automated tests, curriculum design and training. Experienced professional with project management competencies including exceptional analytical, organizational, written and verbal communication skills. Proven ability to lead teams and achieve results with creative solutions.
Test Case Creation Test Execution Project Management Competencies Test Case Management QA Lead Competencies Manual & Automated Testing Black Box Testing Regression Testing System Testing XML Testing Integration Testing No-Break Testing Unit Testing Analytical Problem Solver Exceptional Communication Skills Lawson Training, Mentoring Facilitating Curriculum Design Technical Writing SQL Kronos
Key resource in implementation of automated time and attendance system, and payroll conversion Kronos system configuration, maintenance and documentation Lawson Payroll procedural documentation and end user training Testing Ansos (a McKesson product) scheduling codes as they interfaced to Kronos
Lawson, ST PAUL, MN 1997-2009 Global enterprise software company creating back-office business solutions
Key QA team leader testing and assuring product standards with Lawson Human Resources Suite for a global enterprise software company.
Dramatically increased client satisfaction on a high visibility annual deliverable by leveraging streamlined, structured and repeatable testing processes. Leveraged automated testing tools consistently delivering peak product quality despite decreasing resources. Launched synergistic international training initiatives in India and the Philippines quickly ramping up off-shore facilities. Designed product deliverables including relevant participant materials, made accessible in a centralized location. Mentored participants in small functional groups. Performed unit, functional system, integration, regression testing and analysis, and interface testing using XML, WEB and GUI interfaces for UNIX, NT and AS400 operating systems, employing risk analysis and deficit tracking. Conceptualized test requirements, developing and creating manual and automated test plans and test cases, resulting in significantly increased product quality. Customized MS Office templates tracking project progress outline and document data setup with expected outcomes, ensuring increased efficiencies. Recognized as the `go-to` resource for the Excel application within department. Coached and mentored team members, resulting in increased product quality and consistent use of tools. Designed and delivered on-site training of the Lawson Human Resources Suite and testing tools internationally (India and the Philippines).
HR APPLICATION TRAINING CONSULTANT (1997-2000)
Designed and delivered classroom, one-on-one and web based training to newly hired Lawson internal specialists, third party partner professionals and clients in the Lawson Human Resources Suite application.
Designed and created classroom and web based curriculum with continuous improvements ensuring successful launch of field consultants and internal specialists. Selected to train and mentor new team members using comprehensive job knowledge and interpersonal skills.
ADDITIONAL RELEVANT EXPERIENCE
CARLSON COMPANIES, INC., Plymouth, MN 1992-1994 Global Hotel, Travel, Restaurant and Marketing organization PAYROLL TAX MANAGER
Managed the Federal, State and Local regulatory reporting function for 40+ legal entities in 50 states.
Managed a staff of seven regular and contract employees Executed a full internal audit of regulatory reporting within first year for 40+ legal entities covering a three-year period; amended over 250 federal and state tax returns, resulting in savings in excess of $400,000 in taxes and fines. Managed regulatory reporting and communications of payroll for 40+ legal entities, 20,000+ employees in approximately 45 states. Collaborated with HR securing promotions for two staff members where others` efforts proved unsuccessful. Initiated and implemented team-developed innovations to work process. Partnered with IS developing tax withholding summaries needed to prepare periodic regulatory tax reporting documents.