field service tech Resume

Title
field service tech

Primary Skills
Field service tech

Location
US-MD-Parkville (will consider relocating)

Posted
Jul-31-09


SUMMARY OF QUALIFICATIONS:

* Experienced Computer Field Service Technician with expertise in installation, maintenance, and repair of network systems, mainframes, and printers.
* Configure/deploy servers, desktops, laptops, & peripherals using DOS, Windows NT, 9X, 3.1, XP, 2000, UNIX, and Tenix.
* Use Cisco Access points, routers and switches to set up and maintain local area networks.
* Outstanding communications and customer service skills with ability to adapt quickly to new environments.

EDUCATION:

A+ Training, Universal Computer Services, Baltimore, MD

Certificate, Electronics Program, Control Data Institute, Baltimore, MD
AC/DC Theory, Digital Electronics, Microprocessors, Data Processing

TECHNICAL SKILLS:

Installation, repair, and maintenance of:

IBM E-Server IBM/HP/Dell Desktops Cisco
3Comm Routers and Switches Lexmark/HP Printers AMT/Okidata Dot Matrix Printers
Key Machines

PROFESSIONAL EXPERIENCE:

UNIVERSAL COMPUTER SERVICES/REYNOLDS & REYNOLDS, Baltimore, MD, 11/92-1/09:
A deliverer of information technology, dealer software solutions, and professional services for automotive retailing.

Senior Field Technician
* Responsible for troubleshooting and maintaining computer systems for 75 automotive dealerships including mainframes, printers, and network systems in Maryland, Pennsylvania, Virginia, Delaware, and DC.
* Configured, installed and repaired a variety of equipment including switches, hubs, routers, motherboards, controllers, document scanners, fingerprint readers, UPSs, and printers.
* Ran cables, wire, set up networks, and downloaded software and upgrades.
* Responded to customer requests for repairs and extensive travel for on-site service-calls.
* Ordered and stocked parts for Baltimore warehouse to supply other field personnel.
* Provided quality customer service and extensive telephone support.
* Also serviced and maintained computer systems for 100 apartment complexes for key dispensing machines including PC set up and training property managers on equipment use.
* Merged with Reynolds & Reynolds in 2006.

DELUXE DATA CORPORATION, Baltimore, MD, 9/91-11/92:

Field Service Technician
* Installed/maintained independence machines and printers.
* Provided client training on proper use of equipment.
* Programmed and installed network-based systems.

ADDITIONAL WORK EXPERIENCE:

Customer Service Supervisor, Advance Business Systems (a copy and repair company), Baltimore, MD

REFERENCES AVAILABLE UPON REQUEST

Certifications
See above


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