Desktop Engineer or Microcomputer Support Resume

Title
Desktop Engineer or Microcomputer Support

Primary Skills
Objective Seeking fulltime employment as a Desktop/Network/Service Technician. Utilizing exceptional technical and c...

Location
US-NY-Webster

Posted
Jan-21-09



Objective Seeking fulltime employment as a Desktop/Network/Service Technician. Utilizing exceptional technical and customer service skills, in a team oriented environment.

Profile Demonstrates commitment to maintaining, installation, and enhancing state-of-the-art equipment. Through excellent communication, problem solving abilities, oriented toward customer satisfaction.
Relevant Experience & Accomplishments
Technical Experience
Over 20 years experience in computer, digital electronics and communications.
Demonstrated troubleshooting abilities, customer service skills, A+ Certification.
Software utilized: Windows OS/ (Vista/XP/2000/NT), MS Office, Macintosh OS.
Hardware serviced: Compaq, HP, Dell, Lenovo, Toshiba, Digital, Apple, Xerox, Lexmark, Zebra, Okidata.
Certified wireless workstation configuration, troubleshooting, and support.
Lead/Supervision
Oversee, trained staff, coached improvement, enhancing skills.
Resulted in support staff achievement of work objectives.
Successfully refined and implemented new projects.

Employment Senior Support Specialist/Supervisor
Rochester General Hospital, Information Services, Rochester, New York
Configuration, installation, and maintenance of PC workstations, within Rochester General Hospital Health Systems. Including all hardware, and software. Diagnose, and resolve level three help desk calls to customer satisfaction, train, and direct junior support personnel. 1998-2008
Customer Service Representative
GE Capital Computer Rental Service, Rochester, New York
Responsible for all aspects of maintaining a local Rental Computer Center. Configuration of computer, and all related equipment, to customer needs, including all hardware, and software requirements. Diagnose and troubleshoot customer installations, from initial phone contact to final resolution. Ensure customer satisfaction in servicing major accounts. 1992-1997
Service Operations Supervisor of Computer Equipment Center
University of Rochester, University Computing Center Rochester, New York
Lead of 7 technicians, providing maintenance on computer equipment, including mainframes, and personal computers to University departments.
1988-1992
Instructor
American Technical Institute, Rochester, New York
Provide training in computer hardware, maintenance, and configuration. NY State Certified Vocational Instructor. 1986-1989
Senior Service Technician
University of Rochester, University Computing Center Rochester, New York Maintain computer equipment, including mainframes (DEC, Sun Microsystems, Alliant), personal computers, (IBM, HP. Apple, Zenith, Compaq), associated networks, and peripherals.
1984-1988
Computer Electronics Technician
University of California San Diego, Computer Center, San Diego California
Maintenance of computer equipment, terminals, and peripherals to the component level. Utilized System V and BSE) versions of UNIX software. 1980-1984
Test Department Technician
Coded Communications Corporation, Carlsbad, California
Troubleshoot dedicated mini-computer systems to component level and alignment of systems. 1979-1980
Ground Radio Repairman
United States Marine Corps
Honorable Discharge at E-5 level. Duties included repair, and maintenance of radio communications equipment, and supervision of a rifle squad. 1974-1978
Education Palomar Community College, San Marcos, California
AAS Degree in Electronic Technology/Digital and Computer Electronics.
R. L. Thomas High School, Webster, New York
Regents Diploma.
Certifications * A+ Core Service Technician Certification.
* A+ Macintosh OS-based Computer Specially Certification.
* Dell Workstation and Laptop Certification.
* Networking Technologies.
* NetWare Service and Support.
* Smith System Advanced On Road Defensive Driving Course.
* Certified Omnicell, (formerly Rioux) Wireless Mobile Workstation Engine.

Certifications
See above


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