12 years of computer networking experience in troubleshooting and providing technical support
To obtain a position as an IT Support Specialist in your organization that will utilize my skills and experience.
Summary of Qualifications: * 12+ years of computer networking experience in troubleshooting and providing technical support. * Strong technical skills, detail oriented and experienced in brain-storming on challenging projects. * Excellent communication skills, works well with management, technical and non-technical staffs. * Able to backup and restore data, did troubleshooting, issued RF equipment, imaging new PCs, Laptops and Workstations while wiping out the old ones.
Education: BS 1991: Management & Information Systems, Christian Brothers University, Memphis, TN. MCITP 2009: Courses towards DBA, New Horizons Computer Center, Memphis, TN. Diploma 1987: Telecommunications, ITT Technical Institute, Memphis, TN.
Technical Skills: * Strong technical support background in troubleshooting and repair of desktop computer's peripherals, hardware and software. * Experience in Network Operating Systems: Windows NT/2000/2003 servers, Tandem, IBM AS/400, Unix, Novell Netware 4.5/5.0/6.0 * Experience in client operating systems: Windows 7, Vista, Windows XP Professional and Windows 2000 Professional. * Experience in Applications: Microsoft Office 2010/2007/2003/2000, Remedy, Citrix, Contact, PageMaker, JCL, CICS and IM. * Experience with networking protocols: TCP/IP, Ethernet, Switches, Hubs and LAN/WAN. * Configured wireless routers, VPN, network printers, Sato printers, Zebra printers to print label and infrared pointers to scan barcodes. . Employment History:
* Native Staffing: October 2011 to Now On-call Computer Technician: Installing network printers, Point-Of-Sales terminals, workstations, Personal computers, as required. I trained users on the use of the newly-installed peripherals.
* Smith & Nephew, through Millennium Search, Memphis, TN-June 30, 2008 to August 2011. Desktop Support Analyst: Doing troubleshooting, repairs, imaging, setup of network printers, workstations, zebra printers (to print shipping labels) and RF Scanners (to scan the Barcodes) configuration; using Remedy 7.0 to create tickets and resolve tickets. I backed up and restored data, did troubleshooting, issued RF equipment, imaged new PCs, Laptops and Workstations while wiping out the old ones, using Altiris and Norton Ghost applications.
* Solectron Inc. Memphis, TN ---July 2006 to February, 2008 Laptop Repair Technician: Doing maintenance, diagnostics, imaging and quality analysis of laptops for Hewlett Packard, Dell and Sony companies
* Flextronics, Inc., Memphis, TN--November 2003 to December 2005. Floor-Shop Technician: Provided support to thin clients in a manufacturing environment, having used Remedy and Oracle databases to order parts, create tickets and resolve problem tickets. * Spherion, Inc., via First Tennessee Bank, Memphis, TN-September 1995 to August 2003. Senior Computer Operator: Monitored the online systems for a national bank on a point-of -sales systems and created batch jobs for wire transfers and bond systems; did hourly, daily, weekly, monthly backups and restores in a network environment * Stream International, Memphis, TN-December 1997 to October 2001. Help Desk Technician: Provided customer support, on-line troubleshooting, repairs, and diagnostics of personal computers for Gateway and Dell customers * Lifetime Industries, Memphis, TN-April 1991 to June 1995. Operations Supervisor: Supervised 37 associates in the manufacture of air-conditioning filters on the assembly line, including quality control work and arranged for the shipping of the finished products