Supervisor or Administrative Asst Resume

Title
Supervisor or Administrative Asst

Primary Skills
Senior Support executive with experience in both administration and support o...

Location
US-PA-Lake Ariel

Posted
Oct-09-08



EXPERIENCE:

GreenPoint Financial Corp., Lake Success, NY

Senior Systems Support Executive 1999 - March 2005

Responsibilities included PC deployment, Asset Management,
and Support Management for 384 users.

*Project Manager of the deployment team assigned to migrating
500+ Windows 95, 98 and NT to Windows 2000.
*Researched configuration challenges and software conflicts
with applicable vendors to ensure compatibility with legacy
systems.
*Utilized Norton Ghost 8.0 to install primary image, built
single or multiple user profiles and migrated user desktop
settings and networking preferences from Windows 95, 98 and
NT to Windows 2000 environment.
*Worked directly with department manager's and end user's
to capture, preserve and migrate user-specific environmental
settings o new systems, ensuring a smooth, accurate, and
timely transition.
*Developed and implemented procurement for new PC installation
process and standardize 24 hour installation.
*Conduct repairs, modifications, and upgrade internal components
and peripherals as needed. Identify, troubleshoot, and analyze
computer related issues.
*Documenting proprietary and environment-specific workarounds or
fixes.
*Coordinate with various key department personnel for new software
product testing and roll-outs.
*Implemented a new asset management system with Bindview RMS and
Net Inventory to allow for better control of company computer asset
and licensing compliance.
*Provided desktop/laptop and remote access strategies, solutions
and support.
*Documented software installation and configuration instructions
with screen captures and step-by-step procedures.
*Responsible for updating the documentation database for the
Disaster Recovery Manual and reprinting changes.
*Evaluate software for potential corporate use, especially
Windows XP, Office 2003.
*Assisted user's unlocking & resetting passwords for Network Log In,
Time and Attendance and RSA.
*Serve as technical escalation point for desktop specialist.
*Ability to troubleshoot network issues.
*Assisted with the implementation and installation of Outlook
from CC:Mail for 400+ user's
*Knowledgeable in Microsoft Office , Windows Operating Systems,
PC Anywhere, Magic


Administrative Assistant - Finance Division - Production Accounting (1997-1999)

Responsibility: Development of an automated processing system for
reports, posting and reconciliation of fees to the General Ledger System,
as well as end user support,.

*Developed and implemented the processing of reports from the
Mynorca Mortgage Origination System, into an automated process.
*Worked with systems to interface the Mynorca Mortgage Origination System
to a General Ledger System.
*Implemented and tested of Recon Plus Software which will be used for
reconciliation of the General Ledger.
*Responsible for Training staff on new software packages which included
Monarch, Recon Plus, File Express.
*Assisted with the development and modifications to the step by step
procedures and manuals of the Finance Production Dept.
*Provided support for staff members in the Production Unit with automating
their reconciliations from a manual process.
*Reconcilement of Special Deposits - Good Faith.
*Interact with Senior Management to resolve day to day problems.








Janet R. Miller Page 2

Administrative Assistant - Mortgage Accounting Division (1996-1997)

Responsibility: Reconcilement of Daily Deposits, Lock Box Payments
and Home Equity Line of Credit General Ledger Accounts.

*Reconcilement of Unapplied Account Balance Report.
*Development and implementation of Unapplied Account Altin File Program.
*Responsible for Reconcilement of the Monthly Mortgage Statement
and Home Equity Monthly Billing.
*Follow-up on Miscellaneous Receivables Account.
*Assisted with the execution and testing of the ORE Accounts Payable System.
*Prepared and coordinated the information for the Monthly Executive Reports
for the Mortgage Servicing Division.
*Assisted with the daily work flow involving the Automatic Transfer Setup for
ACH.


Chief Mortgage Assistant - Mortgage Tax Payment Division (Dec 1989-1996)

Responsibility: Processing of annual, semi-annual tax payments on
mortgaged properties, collection of erroneous tax payments, and
settlement of foreclose actions by the municipalities.

*Managed a portfolio in excess of $100 million annually in
Real Estate Taxes for approximately 80,000 mortgage loans within New York
State and New Jersey.
*Coordinated tax delinquencies between state and local tax agencies for
mortgagors.
*Corresponded with title companies to reconcile outstanding pre-closing taxes.
*Communicated with other banks and homeowners to recoup erroneous tax
payments.
*Responsible for monitoring and resolving IN REM ACTIONS enforced by
New York City.
*Developed the database and procedures for the Life of Loan Performed
quarterly audit between portfolios currently on the mainframe against the
tax service database.

Bayside Federal, Bayside, New York Feb. 1985 - Dec. 1989

Senior Tax and Insurance Supervisor

*Assisted with the daily computer room operations between the bank
and CPI in order to transmit the daily work.
*Supervised and trained a staff of four
*Key member of the team that implemented the automation of
daily work though batch files.
*Managed a portfolio of approximately 16,000 mortgage loans in
New York State and out of State.
*Coordinated and reconciled the payments of both FHA Insurance and MIP
payments.
*Responsible for coordinating and monitoring the processing of running the
annual escrow reviews.
*Responsible for re-certification of HUD 235 mortgage loan.
*Oversee the Insurance Dept with regard to the processing of insurance
premiums on mortgages.



EDUCATION
A.A.S., Computer Science, Queensborough Community College

AFFILIATIONS
National Honor Society

References
Available upon request

Certifications
See above


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