Director of Operations Resume

Title
Director of Operations

Primary Skills
Leadership, Analysis, Problem Solving, Communications (Verbal / Written / Interpersonal), Technology

Location
US-GA-Alpharetta (will consider relocating)

Posted
Jan-28-09


DIRECTOR OF OPERATIONS / SUPPLY CHAIN MANAGEMENT
DIRECTOR OF TECHNOLOGY / ENGINEERING

Visionary leader in Operations, Supply Chain Management, and Engineering with 20+ years of demonstrated achievements implementing process improvements, integrating supply chains, developing cutting-edge technical solutions, and training cross-functional teams. Innovative problem solver of complex custom projects. Award-winning communications and computing systems analyst/engineer skilled in developing ground breaking methodologies to enhance bottom lines. Additional areas of expertise:


Staff Leadership * Management * Analysis * Critical Thinking * Problem Solving * Business Development Relationship Building * Technical Solutions & Design * Integrated Communications Solutions
Optical Networking * System Analyst/Engineer * Certified Supply Chain Professional (6/2009)
Project Management Professional (8/2009) * Lean Six Sigma Black Belt (12/2009)


PROFESSIONAL EXPERIENCE
AT&T, Atlanta, GA * 1998-2008
A leading Fortune 100 international telecommunications service provider; $119B annual revenue.

Technical Sales Consultant (2002-2008)
Managed 5-7 member internal/external projects in direct support of a $100-250M sales funnel. Supported technical sales and product management operations for AT&T's premier optical networking service including Global Enterprise Sales Solutions. Delivered customer-facing technology and business solutions. Spearheaded projects for internal/external supplier teams. Developed RFP responses. Conducted presentations to customers, internal/external departments/vendors, and staff. Collected and analyzed pre-sales customer requirements. Administered technical solution analysis, design, costing, and pricing.

Provided subject matter expertise in multiple operations support areas to Director and Vice President-level management: tactical, strategic pre-sales operations planning, improvement and process re-engineering; pre-sales cost management process and tool development; new business development and service enhancements based on market, industry and technology trends.

Operational Highlights:
* Invented a GIS-enabled fiber/facility expert system for pre-sales design decision support to maximize return on assets for capital infrastructure valued at $100B+. U.S. patent pending.
* Defined the next-generation 10/40Gbps national optical infrastructure selected for AT&T's core network upgrade by Senior VP management and credited with extending the operational life of existing fiber infrastructure valued at $50B+ for up to a decade, while scaling to 100Gbps+.
* Generated $40M+ in multi-year revenue for global signature client markets.
* Reduced sales bid turn-around time 27% by correctly positioning the product service suite.
* Positioned the service to reduce sales bid turn-around time from 15 days to less than 1 day.
* Cut operations/implementation cost calculation turn-around time from 3 days to 10 minutes while increasing accuracy 2000% through process improvements.
* Enhanced data mining, analysis, and operations reporting by automating data capture / processing, while developing industry-unique automated mass custom design capability.
* Slashed data errors and omissions 80% through process re-engineering.
* Ensured 100% data consistency across the supply chain by developing data capture tools.
* Improved capital asset utilization, expanded service reach, and achieved 100% of clients' business and technical requirements by designing detailed technical solutions end-to-end, including the optical transmission system and the network management components.


JOSEPH M. LAPPIN * page 2


Awards:
* Ultravailable(R) Network Service Theme Award for Operations Innovation - for operations integration and supply chain leadership and achievements (2008).
* AT&T Solutions Center VP Award for Outstanding Business Results - for innovative customer solutions and key account closed business revenue (2005 & 2006).
* Ultravailable(R) Network Service Division Award for Outstanding Performance - for technical support leadership leading to key sales account closure (2003).

Internet Technology Consultant (1998-2002)
Initiated national, pre-sales IP-based business leads for AT&T technical marketing accounts. Directed operational process improvements for the global solutions center. Supported a $100-150M sales funnel by providing customer-facing technology, business, and technical sales solutions. Collected, defined, and analyzed business and technical requirements. Conducted requirements and technical solutions analyses. Created technical design, documentation and internal/external presentations. Presented executive staff with custom IP-based business solutions and RFP responses. Trained 250+ consultants on current and emerging IP-based data services and advanced optical communication technology.

Operational Highlights:
* Facilitated $200M+ multi-year revenue stream for enterprise and growth markets.
* Identified multi-billion-dollar multi-tenant/multi-dwelling unit growth opportunities to CTO.
* Planned/executed the first globally standard integrated pre-sales operations process for global solutions center Vice President management.
* Pioneered sales solutions for national retail, residential triple play integrated broadband, and IP data communications for business services unit.
* Awarded a $100M contract to provide local access, regional and wide area networking services and infrastructure based on technical solution designs.
* Designed a national IP-routed unicast / multicast communications solution, winning a $20M contract for project implementation and defining AT&T's initial IP multicast service.
* Streamlined processes by defining end-to-end cross-functional operations process flow.
* Improved cross-geography sales and operations by combining global components.
* Developed/implemented an IP-based certification testing program.
* Utilized a new CRM system to integrate processes.
* Spearheaded the first advanced technology laboratories now deployed internationally to facilitate new communications service development and to enhance global marketing efforts.

Awards:
* AT&T Business Services Senior Vice President Think Big Award - for technical innovation and leadership leading to a $100M national retail network sale (2000).
* AT&T Technical Marketing VP Technical Achievement Award - for innovative customer solutions leadership and outstanding revenue results (1999, 2000, & 2001).
* AT&T Employee Stock Option Plan Grant Award - for general performance excellence as an Internet Technology Consultant (1998, 2000, & 2001).


Career Note: Prior experience includes Research Engineer with SRI International (1988-1994). Supported U.S. Department of Defense, federal and state government agencies and public Fortune 100 businesses in advanced computing and communications technology. Top Secret/SCI clearance; Technical Representative with Automated Data Management Inc. (1985-1988). Recruited by the VP for European operations; Captain - Regular Army; Signal Corps - Communications-Electronics Staff Officer with the U.S. Army (1981-1985). Ranked #1 Communications Officer/Unit in Brigade and awarded the U.S. Army Commendation Medal and Honorable Discharge.


JOSEPH M. LAPPIN * page 3


PATENTS
Case 2006-A1105 (2007) - for fiber/facility asset expert system invention - U.S. Patent Pending


TECHNICAL SKILLS

Hardware:

Dense Wave Division Multiplexing (DWDM) Multi-Service Platforms (Cisco & Nortel), Personal Computer / Laptop (Intel-based; various manufacturers), Workstation / Server (SPARC-based; SUN Microsystems), Optical Cross-Connect Platforms (Cisco & Nortel), LAN / WAN Switches & Routers (Cisco & Nortel)



Software:

Microsoft Office Suite, ESRI Arc/Info and ArcGIS Geographic Information System (GIS), Microsoft Operating System (MS-DOS, MS-Windows, MS-Vista), UNIX Operating System (SUN Solaris), ORACLE Database



Languages:

BASIC, Assembler, C, FORTRAN, SQL



Networks/Protocols:

ANSI Synchronous Optical Network (SONET), North American Digital Signal Hierarchy (DS-x), IEEE 802.x, ATM, Frame Relay, ISDN, Broadband ISDN, TCP/IP (stack), VoIP, OSI (stack) ITU-T Optical, Transport Network (OTN), Dense Wave Division Multiplexing (DWDM),
Storage Area Networks (SAN) SCSI, NFS, ESCON, FICON, Fibre Channel, FCIP, Direct-Attached Storage (DAS), Network-Attached Storage (NAS), PSTN, DSL, DOCSIS, Hybrid Fiber Coax (HFC)




PROFESSIONAL MEMBERSHIPS
American Production and Inventory Control Society, the Association for Operations Management (APICS)
Institute of Electrical and Electronics Engineers (IEEE)
Project Management Institute (PMI)


ADDITIONAL TRAINING
APICS Certified Supply Chain Professional, CSCP (anticipated 6/2009)
PMI Project Management Professional Certification (anticipated 8/2009)
Lean Six Sigma Black Belt Certification (anticipated 12/2009)
Computer / Network Technology Courses


EDUCATION
Master of Business Administration
Kennesaw State University, Michael J. Coles College of Business, Kennesaw, GA (2002)

Master of Science in Computer Engineering
University of South Florida, Tampa, FL (1992)

Bachelor of Science in Microbiology
University of South Florida, Tampa, FL (1998)

Bachelor of Science in Computer Engineering
Florida Institute of Technology, Melbourne, FL (1981)

ROTC, U.S. Army Signal Corps, Commissioned 2nd Lieutenant, Top 5%
U.S. Army Fellowship Award * Distinguished Military Graduate Award

Certifications
See above


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