Business Development Director Resume

Title
Business Development Director

Primary Skills
Leverage my considerable work experience maximizing both customer satisfaction and service sales to increase market s...

Location
US-TX-Sunrise Beach

Posted
Feb-12-09

OBJECTIVE Leverage my considerable work experience maximizing both customer satisfaction and service sales to increase market share in the area of the industrial marketplace.


PROFESSIONAL EXPERIENCE


Feb 2007 ELSTER, INC. Ocala, Florida
to Present Company which manufactures water/ gas / electric meters, valves, and AMR / AMI systems for the municipal, industrial, waste water, and chemical industries.

Regional Director of Sales, Central States
Responsibilities include managing the sales process of AMR / AMI water meter reading systems in municipal and commercial markets. Additional responsibilities include managing sales executives and the distribution network.

Duties include redeveloping the central states sales territory, establishing product branding working.

Accomplishments:
* Exceeded sales quota of $16.5 million by 25% in first year.
* Accelerated sales process by utilizing business partner network, applying customer feedback for lean sales processes.
* Developed new market for value-added services.
* Repaired relationships with hostile customers and channel partners.

Feb 2004 INDEPENDENT MANAGEMENT CONSULTING Austin, Texas
to Feb 2007 Company examines sales and customer service processes to maximize revenues while increasing customer satisfaction.

Consultant
Responsibilities included all areas of developing and maintaining growing customer base. Customer service teams for companies in electronic recycling, reverse logistics, asset recovery, new software products, and contract manufacturing.

Clients included: Symantec & Synnex Security, Keysources, Keyboards, Envo Security, Precise Biometrics, Gemplus Smart Card Solutions, Heraeus Quartz, and US Metering & Technology.

Accomplishments:
* Increased sales 20% for one client, established goals for sales team, and an add-on services program, resulting in twice the historical margins.
* Built an effective sales support team to facilitate sales efforts regarding special pricing and quotes, coordinated production operations, and provided market analysis and forecasting.
* Developed and implemented a complete sales force and customer service group; including hiring, training, and managing 16 sales people across 6 states.

Mar 2003 FLEXTRONICS INTERNATIONAL, INC. Plano, Texas
to May 2004 Company is the world's largest contract manufacturer and OEM service center.

Director, Business Development
Developed regional customer base for outsourcing client's manufacturing production, for both national and international manufacturing campuses. Service offerings included: 3rd party customer service centers, design, circuit card assembly, system integration, spare parts depots, test, plastics, sheet metal, fulfillment, class 3 standards, and logistics worldwide.

Accomplishments:
* Exceeded sales revenue goals by 75% and shortened sales cycle by half.
* Led sales team for RIM (Black Berry) into worldwide production from concept.
* Won the service contract for Dell laptop repair for the US.
* Developed and implemented a spare parts hot-line program for Schlumberger.

Jun 2001 SOLECTRON CORPORATION Milpitas, California
to Feb 2003 Company was the world's 2nd largest contract manufacturer and OEM service center.

Sr. Account Manager, Business Development
Developed new business and service market. Identified, qualified, and closed opportunities across capabilities worldwide. Engaged at executive level and managed relationships across other initiatives. Specialized in bundled service requirements such as 3rd party customer services, parts depots, and served as main point of contact for all customer quality issues.

Accomplishments:
* Exceeded sales revenue goals by 10% first year.
* Led sales team on the implantation of the Palm Pilot with Palm Corp.
* Won the repair and services contract for Compaq desktops for the US.
* Won the design program for the Maytag Neptune development.

Jun 1998 BRIDGEPOINT TECHNICAL MANUFACTURING Austin, Texas
to Jun 2001 Contract manufacturer specializing in down hole and high tech related products and services.

Director of Field Sales
Responsible for all outside sales for legacy products, new systems, and contract manufacturing sales for chemical, power plants, and oil & gas companies. Recruited and managed 20 sales reps to build existing territories. Set up call centers for sales and customer services support in the US & UK.

Accomplishments:
* Won $10M services contact for Trimble Navigation.
* Successfully marketed $100M high-end technology in a business-to-business environment.
* Developed regional parts depots for Halliburton drilling teams.

Jun 1996 ROSS TECHNOLOGY INC. Austin, Texas
to May 1998 Contract Manufacturer of OEM Systems

Government Sales Manager
Responsible for the development and management of the GEA (Government, Education, and Aerospace) sales team consisting of 15 salespeople. Developed the sales channel, OEMs, and VAR's which supported key end users at both government and state locations worldwide. We provided add-on services, extended warranty sales and support.

Accomplishments:
* Won $25M support and services contract with the USAF and US Army.
* Successfully marketed an upgrade program for desktop SPARC users worldwide.
* Developed field customer services team to support VAR sales on-site at secure government locations.

Oct 1993 WYSE TECHNOLOGY San Jose, California
to May 1996 OEM & Systems manufacturer

Business Development, North America
Responsible for business development of monitors and systems for the Americas. Specific responsibilities included: sales to distributors, negotiations of major contracts, development and implementation of strategic business plans, customer support team, and forecasting.

Accomplishments:
* Won the Sony OEM manufacturing & services contact for 3 yrs.
* Won the implantation contract for touch-screen banking for Diebold.

Nov 1992 AUSTIN COMPUTER CORPORATION Austin, Texas
to Oct 1993 PC desktop and laptop manufacturer

National Accounts Executive, North America
Worked with national distributors and direct OEM accounts to bid for state, government, and large commercial accounts. Duties included all major contract negotiations and development of strategic business plans for new accounts.

Accomplishments:
* Increased sales 55% over goals in accounts averaging $30M, margin increases averaged 40%.
* Developed a sales team to design and manufacture NASA space flight center.

Aug 1987 DELL COMPUTER LTD. Austin, Texas
to Oct 1992 PC Desk top and laptop manufacturer

Federal Sales Account Executive
Responsible for computer sales for classified projects with the US federal government. Duties included integration of specialized electronic components for specific workstation requirements. Accounts included foreign and domestic embassies, defense agencies, defense contractors, and various members of the intelligence community, such as EDS, NASA, and Unisys. Acted as liaison with GTSI and the classified procurement groups within EDS & Virginia contracting.


Accomplishments:
* Twice top sales person for systems sales and had the highest customer service report.
* Successfully marketed an unknown product line into the government sector.




EDUCATION

Bachelors Degree, Business Management
La Salle University, Louisiana

Sunrise Beach Texas is just outside of Austin Texas


References Available Upon Request

Certifications
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