Desktop / Network Support - System / Network Administrator Resume

Title
Desktop / Network Support - System / Network Administrator

Primary Skills
JOB OBJECTIVE To further challenge my diverse experience in computer tech-...

Location
US-MN-Anoka

Posted
Oct-10-08


JOB OBJECTIVE
To further challenge my diverse experience in computer tech-
nology and technical support

SUMMARY
Mature competence in Windows desktop and Windows/Linux server
platforms.
Knowledgeable in security authentication and authorization
methodology.
Proficient in the installation, configuration and
maintenance of local area and wireless networks and
protocols.

PROFESSIONAL EXPERIENCE
Seeking Employment February - Present
Sent out resumes and applications for Full/Part time,
temporary, contract, permanent employment in Network Support,
Desktop Support, Security/System Administrator, Helpdesk II,
and Field Service Support.
Worked on IT projects (Anything from Break-fix to setting up
Networks) for own clients and friends.
Kept up to date with current trends in IT by attending
seminars, reading e-mails and magazines from Eweek,
Computerworld, InfoWorld, InformationWeek, Network World,
Search Security/Exchange.com and Information Security.

Boston Scientific Corp
Security Administrator/Info-Structure Support
June 2007 -February 2008
Implemented and documented authentication and authorization
schemes for systems, application software from Local to
Enterprise levels.
Worked with Active Directory (Organizational Units),
Exchange System Manager, Waveset (Identity Management),
NAS, RSA Secure ID, VPN, iPass and PeopleSoft.
Averaged greater than 22 network problem resolutions per
day with documentation using the "Remedy" tracking system.
Used Remedy to track, open and close Network access
requests, problems and issues. Problem resolution, closing
22+ Remedy tickets a day.
Provided General Security Administration as appointed by
Supervisor.

HR Block
Technical Support October 2005 - April 2007
Provided technical desktop and network support to multiple
districts in accordance with World Headquarters and
Divisional or Regional guidelines.
Served as liaison between District and Regional levels in
issue analysis and resolution with documentation again in
the Remedy tracking system.
Installed, configured and supported Windows desktop and
server platforms, software and networks for H&R Block's
field offices in compliance with instructions provided by
World Headquarters.
Installed and supported field systems in company-owned
offices including local area network, dial-up and Virtual
Private Network (VPN) connectivity.

Smartsource
Technical Service Engineer II/POS March 2005 - Sept. 2005
Upgraded Point-of-Sale (POS) infrastructure to new video
display technology.
Migrated the POS operating systems from Windows to Linux and
executed test scripts to insure system, software and network
functionality and integrity.
Implemented an area-wide distribution of Windows desktops
throughout the Minnetonka School District including the
requisite networking as part of a team of four engineers on
the project.

Southwest Metro Transit
Information Technology Technician April 2004-January 2005
Setup and administered Microsoft Windows Servers to include
domain controllers with Active Directory, Exchange and
Terminal Servers.
Managed daily operations of both data and telephony networks
to include the Inter-tel PBX, the Voice Mail systems and
the inter-site T1 connectivity.
Installed and configured WatchGuard Firebox x500 with
Virtual Private Networking (VPN).
Implemented a management information system featuring
Wireless Networking of myriad HP Ipaq Personal Data
Assistants (PDA's) to include installation, configuration
and support.
Provided daily information management support and
controlled overall system security.
Provided 24-hour emergency response in scope of technical
responsibility.

Analyst International August 2000-April 2004
Technical Service Engineer II/Application Support
Clients: Qwest, GE Osmonics, Target Corp, IBM Worldwide/
Wal-Mart, Guidant Companies, St. Paul Companies, and O'PIN
Systems.
Provided Server Upgrades Windows - Installation - Rollouts,
Network Support, Wan/Lan Installation and Upgrades, Desktop
Support, and Desktop Rollouts.

EDUCATION
B.S., MIS/Business Management September 1994
Metropolitan State University St. Paul, MN
GPA: 3.6 on scale of 4.0

Thompson Online Training 2005-2007
CBT's for Windows 2003, Exchange 2003, Windows XP,
Office XP/2003

MS Course 1560 2000-2001
Updating Support Skills from MS NT 4.0 to MS Windows 2000
North Hennepin Community College Brooklyn Park, MN

Microsoft Certified Engineer Training 1997-1998
Wang Laboratories

Microsoft Partner - Register Member Since 2004

PROFICIENCIES

Hardware: Knowledgeable in HP/Compaq, Dell, IBM and Apple
Desktops and Laptops. HP/Compaq, Dell, Sun, IBM and Data
General Servers. Cisco, WatchGuard and 3Com network
components.

Operating Systems: Extensive experience Windows Server,
Exchange, Terminal Server, Proxy Server as well as UNIX and
Linux.

Software: Familiar with Java, COBOL, Basic and the HTML,
JavaScript and CGI scripting languages. MySQL, MS SQL and
MS Access databases.

Networking: Experience in aspects of the Open Systems
Interconnection Model to include protocols and services
(HTTP, SMTP, DNS, DHCP, VPN, etc).

Applications: Microsoft Office Suite, Access, PageMaker,
FrontPage. QuickBooks. Miscellaneous desktop tools (Norton
and McAfee Anti-virus, PC Anywhere, Ghost, etc.). Remedy,
VMware, and PDA-related applications.

Certifications
See above


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