Business Process Modeling, Quality Assurance, Web-based Applications
Business System Analysis / Program Oversight / Technical Project Management / System Integration / Database Management / Requirements Analysis
Highly accomplished and technically sophisticated professional offering exceptional quantitative and qualitative analytical abilities and proven track record aligning technical solutions with business needs. Adept at cultivating relationships with key stakeholders, executives, and business users across all business areas to determine high-level requirements; accurately distill information for technical teams. Experienced in full lifecycle system development processes; business process documentation and analysis; and delivering enterprise solutions to support the business. Demonstrated success working with federal agencies, private corporations, and contractors / subcontractors to support system integration, development, and implementation projects to capitalize on cutting-edge technologies. Consistently maintains the highest security and confidentiality standards. Operations and Management Strengths:
* Business Process Modeling * Effective Change Management * System Development Life Cycle * Risk Assessment / Mitigation * Stakeholder Communication * Quality Assurance /Testing / Bug Tracking / Resolution * Web-based Applications / Intranets / Extranets * Technical / Project Documentation * Operational and Functional Alignment * Data Quality / Standardization
PROFESSIONAL EXPERIENCE DKW Communications Inc., Washington DC Principal Business Analyst / Training Manager & Lead Developer / Deputy Project Manager (10/2010 TO 5/2012)
(Contract work included: United States Department of Agriculture (USDA), Department of Defense (DOD), Department of Navy (DON), & SPAWAR)
Identified and analyzed business needs and provided innovative recommendations for technology solutions. Developed and managed requirements artifacts: requirements specifications, business process, process modeling, data modeling, conversion and configuration requirements. Translated the business specifications into technical terms and promoted the business objectives within the technical teams. Responsibilities included: leading groups of functional leaders in defining needs, assisting associate business analysts in developing requirements and other artifacts, influencing technical decisions to ensure business objectives are met, providing testing and QA support and identifying issues and constraints. Role Specific Contributions and Accomplishments: Principal Business Analyst - Mentored Junior Analysts, Technical Writers, And Quality Assurance team. Directed senior developers in the creation of goals, development phased planning, and strategic design initiatives. Deputy PM - Guiding project team, conducting status meetings with both internal staff and customers, generation of all deliverables, provision of guidance to customer project managers and end users, and assisted executive staff with writing of major contract proposals, such as but not limited to, blind purchasing agreements (BPA). Training Mgr./Lead Developer - Development of all electronic learning management training modules via Adobe Captivate and related art and presentation. Produced over 40 interactive software demonstrations and directed and produced live video training of hardware and newly developed software applications. Major Accomplishments - Promotion and raise awarded within 6 months of employment, as well as, recipient of the -Excellence in Service Award- which included a monetary bonus, crystal pillar, certificate, and corporate recognition by company president at events. Principal Duties: * Partnered with clients and various IT teams to identify, analyze, recommend and implement technical solutions to business challenges. Effectively interfaced with various levels and skills within the organization to derive solutions. Translated business needs into technical requirements. * Developed specifications for web portal initiatives that meet both the business objectives and the corporate mandates. * Assessed organization change requirements and developed organizational change processes and documents. * Developed business, data, and process models. Developed conversion plans to support content migration from existing portals to new platforms. * Interfaced with and managed the external partner agencies working development teams. * Kept abreast of current and new technologies and related concepts, including desktop environment, web applications, e-Business concepts, and reporting arenas. * Converted the tactical and strategic business objectives of clients into actionable items, delivering results that enabled the business to achieve their objectives. * Responsible for the creation and maintenance of project documentation as defined by SDLC roadmap and enterprise architecture. * Proactively identified new trends and technologies for possible application within the organizations.
Mathtech Inc. - Falls Church, VA Senior Program Analyst (12/2006 to 4/2010)
Played key role in development and support of legacy tools for Federal Aviation Administration (FAA); oversaw meeting organization & facilitation, requirements analysis, planning, regular & ad hoc reporting, software research, and document preparation and management. Led 15-member team of engineers producing technical documentation content and support. Managed software testing process; created and executed test plans, prioritized bug resolution, and ensured timely implementation of fixes. Liaised with key stakeholders and project team members to gather, document, and disseminate information and data. Administered and updated shared directories and Visual Source Safe files. Interfaced with external project contributors and vendors. Delivered technical support to ensure effective operation of systems, applications, and databases; assisted and trained 100+ users on proprietary applications. Directly supported senior leadership on marketing and public relations projects supporting contracting efforts. Selected Projects & Contributions: * Key projects included internal finance system integration, Financial Management Systems, Payroll Costs Benefits, Staffing and Payroll Systems, Regional Information Systems, Benefits Tracking, and Budget Analysis Databases; provided program management for legacy system projects. * Leveraged broad experience in integration software, cross-functional collaboration, contracting, product development, and other critical business areas. * Maintained Active Security Clearance and Federal Badges for DOT and ATO; oversaw badge and Secure ID renewal process for all team members. * Transitioned to full-time position after successful 9-month temporary position through Aerotek.
webMethods, Inc. (currently Software AG) - Fairfax, VA Senior Operations Analyst (11/2000 to 11/2006)
Initiated and managed various projects designed to improve overall operations and support to clients. Collaborated closely with global technical, legal, sales, and other teams to establish priorities and requirements. Responded to escalated issues and facilitated resolution to consistently deliver on client expectations. Communicated closely with legal team regarding contract management, licensing, responsibilities, and risk management. Reviewed all contracts and updates to ensure accuracy of product exhibits, maintenance terms, and scope, as well as alignment with Sarbanes-Oxley regulations. Served as back-up for software key generation, product shipment, and download site creation to ensure license revenue recognition. Held full responsibility for managing central database application, including access control, change management, data entry, modeling, testing, data quality / data management, upgrades, and performance improvement. Selected Projects & Contributions: * Global Customer and Operations Analysis & Related Projects: Initiated and led process improvement projects, including: Designed and implemented process to manage portal entry of thin client view into central database; collaborated with development teams to create automated single sign-on service. Prepared technical / instructional documentation and managed operational hand-off to Customer Service group. Spearheaded enhancements to Extranet administrative tool and contributed to improving automation and routing of mail traffic. Developed and implemented technical noting system to allow technical services team to quickly locate information and provide appropriate resolution. * Maintenance Stream Project Manager: Managed development and implementation of multi-group reconciliation for quarterly support data. Identified and resolved $8M in unpaid / unbilled maintenance charges; subsequently developed billing criteria to trigger alert to key stakeholders and implement -No Service- process to mitigate future delinquencies. * Data Quality Project Manager: Led efforts to improve data quality for central database; created account typing system, parent / child relationships, child records, and data modules; administered record merging / cleansing for reporting tools and dashboards. Developed Data Administration Process Guide published on Intranet site. Ensured consistent and logical naming conventions and enabled Fulcrum Search capabilities with direct impacts on integration projects, querying, and data entry accuracy. * Linked legal records to central database and software download administration site to improve contract administration process. * Global Training Manager: Responsible for all corporate training, including material and curriculum development focused on standardizing business practices and technical operations. * Recognized with several awards: 2005 - 5 Years of Exceptional Service Crystal Pillar, 2004 - Golden Gear, 2003 - Superior TS Team Performance Crystal Gear, 2003 - KM Off-site Challenge Team Star Trophy, 2002 - Hero in the Ranks Certificate, and 2001 - Neurons in Excess Certificate.
PROFESSIONAL DEVELOPMENT Software Skills and Training * Microsoft Access, Excel, Project, Sharepoint,&Visio * Siebel Database Management Overview, Siebel Analytics * ACT, IMIS, SLX * Oracle - Crystal Reporting * PeopleSoft * Broadvision; Livelink * REMEDY Help Desk * Citrix Development and Test Environments and Administrative Access * ASH / SAVI Security * ROBOHELP * Knowledge Share Networking (KSN) * Visual Source Safe (VSS) * Education and Certification Learning Management System (ELMS) * WebEx Administration * Adobe Captivate Advanced 5.0 * NTFS * Project Management Professional (PMP) Training * A+ and Microsoft Network Administration Training: Supporting & Configuring Microcomputers, Creating and Configuring Web Servers using IIS 4.0, Supporting Microsoft NT Server 4.0: Enterprise Tech, Administering MS Windows NT 4.0, Supporting MS Windows NT 4.0 Core Tech, Internetworking with TCP / IP, NT 4.0 Networking Essentials