Director Business Applications Resume

Title
Director Business Applications

Primary Skills
Proven ability to recognize, comprehend and proactively manage complex business and IT situations

Location
US-NH-Hollis

Posted
Jan-09-09

MSA

SUMMARY
Well-rounded Manager capable of effectively managing a broad base of administration, operational, and technology functions with strong business background emphasizing Accounting and Finance.
* Proven ability to recognize, comprehend and proactively manage complex business and IT situations, including the design of process and procedures to ensure appropriate separation of duties and risk mitigation strategies.
* Ability to resolve conflicts and generate solutions systematically and procedurally. This includes the ability to incorporate solutions into existing policy and procedures or create new procedures to create better, more efficient practices and improve client satisfaction.
* Skilled in achieving consensus and team building to ensure on time delivery and quality service.

EXPERIENCE
FIDELITY HUMAN RESOURCES SERVICES, Merrimack, NH 2001-2008
Provider and outsourcer of Human Resources, Payroll, Defined Contribution and Defined Benefit Services.
Director - Quality Assurance - HRS (2008)
* Managed year-end activities across HR\PR practice. This involved overseeing all functional and regression testing for Large Plan Clients for year end/year begin in HR Access and Oracle HRMS.
* Developed QA testing strategy for transition of QA for financial operations from the business team to the testing team. This requires an in-depth understanding of the financial processes and risks in the payroll practice, as well as identifying resource needs and creating the test strategy.
* Reduced defect backlog from 314 to 61 (baseline estimated to be 45). This was done by a combination of:
- Analyzing open defects and determining appropriate action to be taken.
- Facilitating consensus among interested parties as to defect resolution.
- Constant and consistent follow-up to achieve closure with un-motivated participants.
* Analyzed use of mainframe CPU processing in QA environments to identify opportunities to reduce CPU usage. This was done by reducing the frequency of jobs, elimination of redundant jobs, performance tuning and recognizing job set up errors.
- Savings in 2008 was over $150,000 in QA Environments.
- Production teams have utilized results to reduce production costs.
Director - Release & Change Management (Voyager Project) (2006-2007)
* Managed code migration schedule and content in final testing stages, go live activities, and for on-going production.
- Responsible for six test environments and production environments.
- Defined and implemented policy concerning shared components between Voyager Project and Fidelity Employer Services.
* Ensured that code was appropriately managed and migrated, meeting entrance and exit criteria, adhering to predefined procedures and audit standards in order to minimize production incidents.
* Managed implementation of Endevor for source code management on mainframe.
* Create and implement change management processes for project.
- Developed change processes to reduce risk and introduce consistency to organization.
- Developed approval matrix for all changes to application for project.
- Initiated and chaired change meetings with all levels of organization.
* Managed seven direct reports. Interacted with all levels of the organization to create policy and procedures and to achieve consensus and approvals on change management issues.
Director - Program Management (2004-2006)
* Managed all small development projects (>$50,000 or 6 months of effort) for ongoing HR/PR Large Plan clients, including analysis, time estimates, development and QA.
* Managed weekly release content, as well as facilitated monthly release process
* Prioritized and managed development of fixes and system bugs
* Supervised the work of 9 direct reports and 35 developers matrixed to my organization
* Facilitated prioritization on resource constraints and decision making for complex projects.
* Advised Client Services on technology issues and approaches to best meet the needs of clients.
* Created end to end process for requirements gathering, analysis and development to increase client satisfaction
Senior Project Manager - HR/PR Client Technical Services (2001-2004)
* Managed Client Enchantments and small development for existing clients
* Systems Project Manager for new client implementations of Large Plan Payroll Solution
* Utilize extensive business background to help clarify requirements and solutions for technical team.
* Lead and participate in internal process redesign to improve operations and reduce risk.
* Project Manager for internally developed Global Reporting Solution.

ABBOTT LABORATORIES/MEDISENSE PRODUCTS, Bedford, MA 2001
Manufacturer and marketer of blood glucose monitoring devices for use in control of diabetes.
Manager - Commercial Applications
* Responsible for day-to-day operations and development of marketing, customer support, and finance information systems. Supervised staff of seven.
* Managed and participated in development of requirements and software selection for CRM initiative.
* Acted as liaison between IT and commercial operations to develop long-term strategies for IT deployment in alignment with Abbott policies and directives.

THE REVERE GROUP, Deerfield, IL 1999 - 2001
Mid-tier consulting group specializing in Information Technology and Process Transformation.
Managing Consultant
Practice Manager - Lawson Solution Center, Boston Office. Managed existing employees in solution center and participated in recruiting new employees. Participated in creation of marketing plans and assisted in sales efforts.
Functional Specialist for upgrade of Lawson HR/PR from 7.0 to 7.2 for a professional services company. Tasks included total restructuring of benefits, PR, HR, and security, as well as identifying and analyzing extensive modifications done by client.
Project Leader implementing GL/AP/AC Implementation for privately held publishing house. Project was completed successfully, on schedule and on budget.
Project Leader integrating operations of an acquired company into the existing Lawson framework of a publicly held telecommunications company. Converted 3,000 employees from ADP to Lawson.

ARCH COMMUNICATIONS GROUP, INC., Westborough, MA 1995 - 1999
Publicly held telecommunications organization providing paging services nationwide.
Manager of Information Services
* Responsible for Lawson software and system, both technically and functionally, company wide.
- Project Manager for implementation of Financial Suite. This included the conversion and integration of 15 databases from three software packages. Developed documentation and training for eight divisional accounting staffs.
- Managed implementation of Procurement Suite, with user documentation and training for over 400 users.
- Managed implementation of Lawson HR/PR suites and conversion from Ceridian for 3200 employees. Project included training of 12 divisional Payroll Coordinators.
- Oversaw all enhancements, upgrades, modifications and systematic problems.
* Responsible for support for 95 person corporate headquarters, determination of user desktop needs, compliance with licensing requirements, and management of the LAN/WAN with team of 6 direct reports.
Divisional Controller
* Responsible for financial reporting for division
* Responsible for implementing and maintaining operational and procedural controls to safeguard assets.
* Participated in Business Process Re-design in preparation for implementation of Lawson software.

EDUCATION
UNIVERSITY OF TEXAS, Arlington, TX
Master of Science, Accounting, GPA 4.0
Additional course work emphasized information system design and management.

UNIVERSITY OF MINNESOTA, Duluth, MN
Bachelor of Arts, Political Science

CERTIFICATION

Certified Public Accountant. Texas License 067304
Certified Management Accountant. Certificate # 2063; Awarded National Performance Award
Certified in Foundations of ITIL (Information Technology Infrastructure Library)
Certified as Practitioner in Change, Release and Configuration Management in ITIL

Certifications
See above


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