Summary More than 10 years of Information Technology experience and 5 years of financial service experience. Vendor Certifications include A+, Apple, Dell, MSFT, HP, and Toshiba. Server support includes Windows Server 2008, 2003, Snow Leopard, Dell Power Edge Servers and Racks, HP Proliant Servers, UNIX (Solaris), Linux and apple. PDA SUPPORT INCLUDES Blackberry, I-PHONE, Microsoft, Hp, Xerox printers and more. Government contract experience includes Honeywell, Raytheon and others.
Microsoft SQL 6.5-2007, ORACLE 8i-9i (10g), 11i and 11g, MySQL, PHP5, Crystal Reports, Siebel, Remedy, secure and non secure government and civilian data bases. Manager of Database Administration and Analysis
Operating Systems: Windows 7,VISTA, XP, NT, Windows 95-2000, Apple platforms include all Cats including Snow Leopard, Leopard, Tiger (ACDT, ACPT) Linux, Redhat, Ubuntu, Suse
Server platform experience Windows Server 2008, IASS, DELL and HP server suites. RHCE course, Unix course . Integration of disparate platforms using Windows 2008,2003,UNIX,Linux,VMWARE,Apple Snow Leopard and Tiger.
Office Software: Office 2007 all editions including Small business, Standard, Home and student editons. Office 2003 , Office 2000 , Open Office, Word perfect all editions. Exchange server email installs and Back office Customer Relationship Manager 4.0 (Web and desktop versions)
Software Tools: LAN Desk, Dell Serve, Oracle, Siebel, VNC, People Soft, PC Check, HP PC Doctor, ASD, AHT, Mac test pro, Everest, 3dmark, Semantic, Mcafee, Live One Care, Pointsec Hard Drive Encryption, Safe Boot Process, VeriSign secure certificates PKI
Web site software: Designed web sites with the following platforms, Apache, Dot Mac, Firefox, IE5-8, Adobe Go Live CS2, Flash, FTP, TFTP, HTML, XAML, XML, PHP, Squid, Linux and Apple based platforms.
Programming Languages: Visual Basic, Visual Studio, C++, C#, active x controls, XML, DHTML, Java, Perl, etc. Used programming languages to edit websites, added backup scripts and diagnosed problems. Many utilities just require simple text editors and over-writes of files to fix issues efficiently. Coded scripts to backup servers and workstations for users who needed this service.
Network + A+ MCSE, Security plus, CCNA in progress Convergence specialist (disparate platform integration from WAN to LAN A+ DELL DCSE Laptop, Desktop and Wi-Fi certifications. Apple Desktop and Laptop Certified Engineer Tiger 10.4 (ACDT, ACPT). MCSE, Microsoft Certified Trainer (MCT), MCP+I, Toshiba certified Laptop repair technician.
Raymond James (System Analyst) (Contractor) July-Sept 2009 Transition technology consultant
Supported RJA/RJFS/ICDA -independent financial advisors, Branch Managers and Certified Financial Planners using Dell and HP clients across a worldwide enterprise. Performed remote diagnostics and troubleshooting of client Local Area network and Wi-Fi connections using LAN DESK Supported HP/Dell desktops/laptops and peripherals Supported all blackberry models and software Supported Raymond James Application Suite and Advisors Resource console for Financial Advisors, Branch managers and certified financial planners. Supported LANs, WANs, TCPIP, exchange, and client email on end user platforms. Supported remote admin clients utilities, including LANDesk, live meeting, net meeting, VNC and others. Performed secure VPN Web installs for encrypted email, web sites, Wi-Fi clients and servers. Enterprise email installs includes Exchange 2007, 2003 and secure pop servers. Customer Satisfaction Surveys above 90%.
A+ tech supporting pc upgrades and refreshes for HP and Dell computers. Supported Raytheon Advanced Media Services Group using Apple products. Upgraded and installed Aja deck components and software. Upgraded Kona Cards and other High Definition audio products. Upgraded, managed and backed up RAID system. Upgraded TIGER OS to Leopard (security enabled) Upgraded Final Cut Pro applications and related media editing software. Upgraded clients from Adobe CS3 to CS4. (Plug-ins and browser configurations) Integrated and upgraded UNIX and Active directory objects on LAN. Integrated and configured permissions and utilities for Pro-coder software. Performed large data transfers for media services use across WAN. Configured settings and WAN integration for Thin clients (NYSE)(barcode reader) Configured SQL, UNIX, Linux, SAP and other client applications for desktop users. Worked with PGP and Encryption Keys Installed keys and reset pass phrases Computer Generated Solutions, Tampa, FL 2008 to 2009 Help Desk Agent Level 1
Supported Honeywell / Dell clients across a worldwide enterprise. Performed remote diagnostics and troubleshooting of client Local Area network and Wi-Fi connections. Implemented project management methodology and ticketing system in 24/7 desktop support role Supported Dell desktops/laptops and peripherals Supported all blackberry models and software Supported office, java, sap, dot net, oracle, my SQL, and Visual Studio Supported LANs, WANs, TCPIP, exchange, and client email on end user platforms. Supported remote admin clients utilities, including LANDesk, live meeting, net meeting, VNC and others. Performed secure certificate installs for encrypted email, web sites, Wi-Fi clients and servers. Passed Dell Desktop, Laptop, and Wi-Fi certification exams with a 90% average. Maintained 85% tip adherence for 700 tips. Customer Satisfaction Surveys above 90%.
Nielsen Media Research, Oldsmar, FL 2007 to 2008 Technician
Server platforms include as400 and NETTISA farms. Performed g2-g5 rack server installations for Compaq, dell and hp platforms Prepared sever platforms for media clients within server farm operations environment.
COMPUSA, Clearwater, FL 2005 to 2008 Apple Technician Diagnosed, installed, refreshed and repaired over 1000 pcs. Performed apple service diagnostic and repair on hundreds of apple pcs old and new. Streamlined the ordering of parts from apple GSX and other vendors. (Dell, HP, Toshiba) Diagnostic tools included ASD, AHT and MAC TEST PRO. Diagnostics and repair included IPODS, Printer drivers, Video cards and monitors. Bridging and networking of Apple Base Stations. Installation of apple software packages including Final Cut PRO 6, Aperture, I photo, I phone, Mobil me services. A+ Technician Computer assembly diagnostics and repair. Warranty expert on most major vendor parts and accessories. Supported and installed wireless networking and remote desktop utility installs Supported and installed XP, Vista, Apple OS 9.0, Tiger and , Leopard, VMWAEWE, Virtual PC and , Linux. Supported and installed Virus Protection software, Financial Software and Office software , DVD Creation software Nero, Toast, Popcorn, Media management software, and consumer titled software from A-Z.
Internet Security Systems, Atlanta, GA 2002 to 2004 LAB Technician Real Secure Software
Built custom workstations for virus software product testing. Cross platform builds included Windows ME, NT, XP, Server custom builds included Windows 2000, Windows NT PDC, BDC, File and Email Servers.
Sterling Grace Capital Management, Glen Head, NY 2000 to 2002 Systems Administrator
Responsible for Database administration projects (SQL), network administration, help desk management, parts support and software development. Maintained LAN and WIFI rollouts for Servers and workstations. Oversaw all rollout project phases from development to deployment. Installed and maintained software below: Solomon, Bloomberg, Great Plains, Advent-Axys3, Open GL, Instinet, Quicken, etc. Created Visual Basic and C++ applications to track economic indicator via excel spread sheet. Implemented complete design, testing and installation of corporate P.B.X system. Managed help desk ticketing system for 100 or more employees.
United States Navy Reserve, Brooklyn, NY Inventory Management Specialist Rate (AK3)
Ordered and maintained aircraft parts and inventory quality control, Supported application and DVD search tools for part search and database entry operations
United States Air force, Plattsburgh, NY Inventory Management Specialist (Level 5 E4)
Responsible for ordering and maintaining aircraft parts, inventory quality control, and aircraft fire fighting. Trained and supervised personnel on inventory call center procedures and on the job training. Awards included best base Eighth Air force, Good Conduct Medal Top of class NCO graduate. (John Levitow award)
John Jay College, (CUNY) New York, NY B.S., Legal Studies, Minor: Greek Myth