Computer Information Systems Resume

Title
Computer Information Systems

Primary Skills
Hardware, Software, Networking, Quality Assurance, Administration

Location
US-CA-Vacaville

Posted
Mar-30-09

Customer Service / PC Technician / Technical Support

SUMMARY OF QUALIFICATIONS
* Assisted in maintenance and operational checks on 18 C-5 Galaxy, 27 KC-10 Extender, and 12 C-17 Globemaster III aircraft valued at over $9 billion.
* Led team of 15 military and civilian personnel to ensure safe and timely launch of supply aircraft in support of military and humanitarian operations.
* Collaborated with manufacturing and engineering representatives to coordinate repair / inspection criteria in situations where normal technical data was inadequate or did not apply.
* Reviewed the activities of 40 military and civilian personnel with dayshift and shop supervision during daily production meetings.

RELEVANT EXPERIENCE
Troubleshooting / Problem Solving
* Reduced stress levels of production supervision and aircraft commanders by adopting a cooperative attitude and positive approach to every task and assignment.
* Followed Air Force procedures to troubleshoot, order, install, and test new and rebuilt hardware and systems, maintaining government standards for aircraft safety and availability.
* Efforts recognized individually through Letters Of Accomplishment, and teamwide through Meritorious Unit Awards and Group recognitions.
* Achieved high levels of customer satisfaction for non-technical users through knowledge base searches, peer consults, and self-testing for technical software and hardware issues.

Quality Assurance
* Formalized safety standards and procedures to develop new worker safety program; documentation and training is geared around both Air Force and ANSI standards.
* Motivated technicians to high levels of professionalism and expertise through rewards and recognition, ensuring that all work was top-quality with safety in mind.
* Responsible for ensuring Air Force technical data was up-to-date and accurate, enabling technicians to comprehend repair and troubleshooting procedures.
* Performed post-maintenance inspections on work accomplished and general work area, working with technicians to produce zero-defect results in a timely fashion.

Crisis Management
* Member of base's Crash Damaged or Disabled Aircraft Recovery (CDDAR) team, responsible for safe and expedient handling of both crashed / disabled aircraft at Travis AFB, and crashed / disabled Travis aircraft anywhere in the Northern California area.
* Helped to develop procedures for "Full Spectrum Threat Response" and "Shelter-In-Place" situations, and run practice exercises for over 150 military and civilian personnel co-located in 6 different buildings.

Security
* Recieved training and performed as a Security Forces augmentee for escorting third-country nationals (TCNs) in a deployed environment; assured not only the safety and security compliance of TCNs, but the safety and security of base and facility personnel.
* Received government security clearance and training to work and secure restricted areas, augmenting flightline security capabilities.

EMPLOYMENT HISTORY
Aero Repair Maintainer - 2008 - Present
US Air Force Reserves, Travis AFB, CA

Tier 1 Phone Tech Support - 2008 - 2009
Apple, Inc., Elk Grove, CA

Aero Repair Team Leader - 2002 - 2008
United States Air Force, Travis Air Force Base, CA

EDUCATION
A.A., Aviation Maintenance Technology
Community College of the Air Force, Maxwell AFB, AL
Completed 52 credits of 64 needed

H.S. - 1995
Revere High School, Bath, OH

SKILLS
* Hardware: self-taught on install / configuration / upgrade of all aspects of computer hardware
* Software: high familiarity with Windows family (particularly XP / Vista) and MacOS, familiarity with aspects of Unix / Linux
* Networking: knowledgable in wired and wireless network set-up / configuration / troubleshooting, basic knowledge of Internet / Intranet troubleshooting tools and techniques
* Quality Assurance: familiarity with bug reporting and beta-testing, primarily in Massively Multiplayer Online games
* Administration: knowledgable in job-tracking methods, fielding phone calls and walk-ups for job statuses, and taking time for completed work

TRAINING
* Airman Leadership School, United States Air Force, Travis AFB, CA 2005 - 2005. Education in:

Leadership and Management - Roles and responsibilities, leadership / followership, stress management, and problem-solving

Managerial Communications - principles of oral and written communication to include speaking techniques and principles of effective writing

Total Quality Management - quality environment and effective team-building concepts

TALENT
* Justice Radio (Internet Radio Station) - On-Air Talent, Audio and Visual Production - Justice Radio Productions, 2007-2009 (www.justiceradio.net)
* XROC Radio (Internet Radio Station) - On-Air Talent - XROC Radio, 2009 (www.xrocradio.com)

Certifications
See above


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