Business Analyst Resume

Title
Business Analyst

Primary Skills
Ms Project, Excel, Visio, Oracle, PL/SQL, JAVA, XML, SOAP,Rational Requisite Pro, MS Visio, Microsoft Office,

Location
US-CT-Waterbury (will consider relocating)

Posted
May-20-09

I am on H-1, available for Corp-to-Corp Position only

SUMMARY
• Have over 8 years of working experience as a Business System Analyst for various projects from conceptualization to implementation with experience in requirement gathering, testing, reporting, documentation workflow preparation, process re-engineering, process mapping, scheduling, capacity planning, statistical and data analysis.

EDUCATION
• M.S.C Degree (University of Bridgeport)
• B.A. Degree (Northern Caribbean University)
• BA Certification (Pending)

SKILLS
Requirements Mgmt Tools

Test Management Tools
Data Bases
Programming Languages
Operating Systems
Defect Tracking Tools
Version Control Tools
Rational Requisite Pro, MS Visio, Microsoft Office, System Architect, MS project
Test Director
Oracle, SQL server, MS Access, TOAD
Java, PL/SQL, SQL, Visual Basic
UNIX, Windows, Sun Solaris
Test Director, Rational Clear Quest
PVCS, Rational Clear case
EXPERIENCE
Dec. '08 -- Till Present Call Center / Data Warehouse Project, Webster Financial Bank
Technical Business Analyst
I currently work on Multiple Software projects at Webster Bank. I work on the Webster Integration Layer (WIL) Team. My main Role is to work with the Business, developers and QA in gathering requirements and building or enhancing new functionalities or services. By doing so I write complete BRD's/TDD and uses case so the developer has first hand Knowledge of what the user wants and expected from the products/ services they are building; In so doing I also use story boards to help in the initial phases of the scope development and requirement gathering process. After the BRD/TDD phase is complete and the service is developed my job is to test the functionality for any discrepancies or bugs.WIL is a middle layer system that lies between Fidelity system and other front end systems our job is to make sure that WIL is talking to the Back end and front end system properly everyday and every night. In addition to this we also develop new products and services to increase revenue for the organization.We work directly with Webster Online (WOL) to develop products that will help the users to be able to use online backing in a simple and easy way. We also support Production, BCBS, HSA and many other clients that use one WIL system in one way or another.I was also the Lead BA for a team of six business analysts.

• Involved in project planning and coordination using Microsoft project.
• MS Access - Monthly Call & Client Acquisition Report: Quarterly Banker Business Reviews, Quarterly Credit-Only Client Report, Top Firm Revenue Generators by Team/Region.
• MS Access- Business Development Research & Analysis: Revenue Potential Modeling, Revenue Potential Modeling, Revenue Potential Modeling, Market-Specific Analysis, Staffing & Capacity Analysis.
• MS Access- Product Specific Reporting: Structured Lending - Facilities up for renewal, WB new client monthly reporting, Partner Mortgage Tiered Pricing, Mortgage - Resetting ARMs.
• Creating business process flows, use cases, information modeling, data mapping and gathering business requirements.
• Create Change Control Process for all WIL project already developed so that we can manage and track any changes to be made and determine it benefits.
• Conducting JAD Sessions as a Facilitator to gather requirements from the group
• Review BRD with BA Group prior to sign off by stakeholders
• Interaction and coordination with end users and management to identify business system needs.
• Impact Analysis, Evaluation of solutions for business problems.
• Performed Business Impact Analysis of proposed projects, processes and solutions.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Developed test plans, test cases and test scripts based on the functional specifications.
• Create BRD for all the different services that WIL uses
• Worked with other Business Analysts, Project managers and Business users through the life cycle of the project.
• Used Webster Testing Framework (WTF) for error reporting and communicating between developers, product support and test team members.
• Conducted functional walkthroughs and get sign offs
• Has knowledge of Enterprise Analysis, Requirements planning & Management, Requirement elicitation, Requirements communication, Requirements Analysis & documentation and solution Assessment & validation.
• Performed User Acceptance Testing (UAT) sessions, and supervised the development of Services.

Environment: Ms Project, Excel, Visio, Oracle, PL/SQL, JAVA, XML, SOAP.

Oct. '07 -- Nov. '08 Data Warehouse Project, Citizen's Bank
Senior Business Analyst
The Next Generation MCIF is a software development project that provides flexibility to add more data to the bank, have faster and more reliable update process, have the flexibility for more frequent updates, integrate retail and business customers in one place for a more complete view of the customer. This system will allow the bank to improved documentation and a reliable framework for growing the database (scalability), which will provide the foundation to integrate with the Enterprise Data Warehouse. The MCIF project will also enable different classes of users to use the new system to address current customer related issue in the marketing department that will subsequently have an impact on the bank and the way it does business.

• Involved in project planning and coordination using Microsoft project.
• Creating business process flows, use cases, information modeling, data mapping and gathering business requirements.
• Assisted in the design and development of a web portal for reporting, analysis and navigation of financial data.
• Conducting JAD Sessions as a Facilitator to gather requirements from the group
• Creating definition for terms use in different areas of the bank.
• Create a project intake proposal and plan
• Create a change management plan for the project
• Interaction and coordination with end users and management to identify business system needs.
• Acted as the business analyst instrumental in the vendor selection process for both the build process and the BI tool selection.
• Impact Analysis, Evaluation of solutions for business problems.
• Work closely with vendors to figure out the best methodology for different work streams of the project.
• Performed Business Impact Analysis of proposed projects, processes and solutions.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Obtained Business Objects knowledge.
• Transferred data using the ETL process from the existing database to the new system.
• Developed test plans, test cases and test scripts based on the functional specifications.
• Maintained Test Matrix, Traceability matrix, prepared and maintained the requirements traceability matrix (RTM).
• Create BRD for all the different work streams in the project
• Worked with other Business Analysts, Project managers and Business users through the life cycle of the project.
• Used Test Director for error reporting and communicating between developers, product support and test team members.
• Conducted functional walkthroughs and get sign offs
• Has knowledge of Enterprise Analysis, Requirements planning & Management, Requirement elicitation, Requirements communication, Requirements Analysis & documentation and solution Assessment & validation.
• Performed User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers.

Environment: Ms Project, Visio, Rational Requisite Pro, UML, Oracle, PL/SQL.

Apr. '07 -- Sept. '07 Senior Business Analyst, Pfizer Pharmaceutical
Responsibilities were to gather requirements needed for Oracle team to configure and develop the Clinical Trial Relationship Management System (CTRM). This system is to help Pfizer keep all the clinical data for all their clinical trials in one central area that is accessible to all authorized users. This will also allow Pfizer to keep a better relationship between them and their researchers and clinicians. This system will address all the pain points that their many current system brings. The CTRM system will provide all the centralized data and communication to all the study teams and clinical study technicians in the US and abroad.

• Responsible for business requirement gathering and reporting for the CTRM project.
• Interacted with different risk management and analytic groups, Pfizer BA's and Oracle team to get the requirements for the application.
• Built corporate wide risk mitigation and issue resolution guidelines for project teams.
• Conducted Joint Requirements Planning (JRP) Sessions as a Facilitator to gather requirements from the group.
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Involved in writing use cases and other design documents like Data Flow diagrams, and Activity diagrams for better understanding of the system.
• Drew process flow diagrams, uses cases, Functional hierarchy diagram, activity diagrams, class diagrams and other diagrams using the System architect.
• Conducted workshops with ORACLE design and developmental team to determine how CTRM will be configured.
• Met with the business group to get final requirements.
• Documented the objectives, constraints and scope of the system.
• Identified critical failure points in technical architecture to design and test for fail over.
• Conducted analytics workshops and gather requirements need for the reports.
• Had knowledge of Enterprise Analysis, Requirements planning & Management, Requirement elicitation, Requirements communication, Requirements Analysis & documentation and solution Assessment & validation.

Environment: System Architect, Pro UML, Oracle, PL/SQL, Excel.

July '04 -- Mar. '07 ING Direct
Business Analyst
The Global Billing and Pricing Project (GBP) is one of the largest Projects done by International Netherlands Group (ING). The main goal of this project was to generate invoices for all customers on their client's behalf. Customer claims containing transaction codes were mapped to charge codes in order to determine what they will be charged, as stipulated by the pricelist. Each account will be charged base on a specific pricing methodology. We mainly provide invoices and claims for customers in the Financial, healthcare, communication and insurance sector on behalf of our clients.

• Responsible for business requirement gathering and reporting for the GBP.
• Interacted with different risk management and analytic groups to get the requirements for the application.
• Building corporate wide risk mitigation and issue resolution guidelines for project teams.
• Interacted and coordinated with end users and management to identify Business System needs.
• Evaluated solutions for business problems/bottlenecks and evaluated alternate methods to increase efficiency and improve control.
• Analyzed and documented information system requirements and the corresponding impact on business processes.
• Conducting Joint Requirements Planning (JRP) Sessions as a Facilitator to gather requirements from the group.
• Managed Software requirements using Rational Requisite Pro.
• Accountable for managing traceability from Scope?Requirement ? Requirement ? Design Specifications within Requisite Pro, to track dependencies and changes.
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Implemented the Rational Unified Process (RUP) in terms of disciplines and phases, each consisting of one or more iterations. With the iterative approach, the emphasis of each workflow varies throughout the lifecycle. The iterative approach helps address risk early and continuously, through demonstrable progress and frequent executable releases.
• Defined the Change Management approval procedures to control the scope of the order management requirements. Actively engaged various partners from the client team to monitor and control the risk associated with changing scope.
• Created Risk Management Plans that included documenting contingency plans, risk mitigation and transference of secondary risks.
• Documented the objectives, constraints and scope of the system.
• Identified critical Failure points in technical architecture to design and test for fail over.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers.
• Involved in writing Test Cases, procedures, reports and approval of software release.
• Business Object knowledge
• Technical team used to fix data base problems.

Environment: RUP, Rational Requisite Pro, UML, Oracle, PL/SQL, Word, Scripts, Visio, Excel, TestDirector, Micro Strategy, Windows, UNIX, TOAD.

July '03 - June '04 Bank of America
Business Analyst
Employee Portal is a Web Based project for the internal employees to enter the Time Sheet data with the ability to drill down to a particular day, time and task. The application would offer the employee one shop stop to enter and validate data with regards to time keeping, benefits information, etc. and allow the Supervisors/Management to drill down and view and employee time information with regards to vacation/sick time taken/holidays taken/leaving time of employee, etc.

• Involved in gathering requirements through interview, workshop meetings, and formal and in-formal interviews.
• Detailed system Requirement Experience
• Involved in analyzing and writing functional and non-functional specification documents using Rational Requisite PRO.
• Involved in writing use cases and other design documents like Data Flow diagrams, and Activity diagrams for better understanding of the system.
• Performed object modeling using use cases, class diagrams for the application.
• Designed and developed classes using UML.
• Used SDLC methodology for the product development
• Assisted Quality Assurance team in testing/verifying alterations prior to the product release.
• Assisted with System Engineering
• Worked on Web hosting

Environment: UML, RUP, SDLC, Rational Requisite Pro, Rational Rose, Windows 2000.


Jan. '03 -- June '03 American Express
Business Analyst
This was one of the largest Projects of American Express when compared to any other projects done so far by the company. The main goal of this project was to introduce a new credit card to the already existing credit cards by American Express. Before the card could be introduced the BA created the graphs using micro strategy based on the business requirements. The new product was linked to the actual, by graphs showing the important data. After the data was thoroughly analyzed the new product was introduced to the public with a new product ID.

• Involved in project planning, coordination and QA Methodology implementation.
• Creating business process flows, use cases, information modeling, data mapping and gathering business requirements.
• Conducting JAD Sessions as a Facilitator to gather requirements from the group
• Defined the Change Management approval procedures, decided on Change Control Board (CCB) to control the scope of the order management requirements.
• Actively engaged various partners from the client team to monitor and control the risk associated with changing scope
• Performed interaction and coordination with end users and management to identify business system needs.
• Had knowledge of corporate action and development
• Performed Impact Analysis, Evaluation of solutions for business problems/bottlenecks.
• Performed Business Impact Analysis of proposed projects, processes and solutions.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Created Risk Management Plans that included documenting contingency plans, risk mitigation and transference of secondary risks.
• Developed Test plans, test cases and test scripts based on the functional specifications.
• Conducted extensive manual testing.
• Maintained Test Matrix, Traceability matrix, prepared and maintained the requirements traceability matrix (RTM).
• Participated in risk management and deployment of applications to production.
• Worked with other Business Analysts, Programmers and Business users through the life cycle of the project.
• Conducted manual functionality and regression testing for each release and version of application for functional readiness, usability and data integrity
• Performed Integration testing, System testing, Regression testing,
• Performed Back end testing using SQL Queries to verify the integrity of the database.
• Used Test Director for error reporting and communicating between developers, product support and test team members.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers.

Environment: RUP, Rational Requisite Pro UML, Oracle, PL/SQL.

Certifications
EDUCATION
- M.S.C Degree (University of Bridgeport)
- B.A. Degree (Northern Caribbean University)
- BA Certification


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