Software Developer or Application Support Resume

Title
Software Developer or Application Support

Primary Skills
To find a job with a software development company or consultancy firm offering software development related services....

Location
US-NY-Calgary

Posted
Apr-14-09




PROFILE
An innovative, customer focused, results oriented Systems Engineering Professional with many years of experience in a variety of fast paced, technologically sophisticated environments. Deep experience in systems management, Windows servers monitoring and Windows desktop operating systems deployment.

An effective communicator, collaborator and troubleshooter, who works well on his own and as a significant technical resource in a team environment. A pragmatic problem solver, whose sound technical expertise has continually enhanced the corporate bottom line. Functional areas include: software development, technical support, troubleshooting, quality assurance and timely issue resolution, deadline sensitive.

CAREER HIGHLIGHTS
* Designed and developed a Microsoft .NET based multi-tiered application to automate most of the activities associated with the configuration and deployment of Microsoft Windows based desktop operating systems. This automated operating system deployment application made it possible for medium and large enterprises to considerably lower operating costs and time required to complete deployment activities to more than 100,000+ new and existing desktop computers.

* Engineered and developed Tivoli Enterprise Console (T/EC) correlation rules to aggregate, analyze and act upon the events received from multiple server monitoring systems running on Microsoft Windows and SUN Solaris operating systems. The T/EC rules enabled the client support personnel to be pro-active and respond rapidly to potential problem conditions on the monitored client servers. EDS was thus able to effectively honor their contractual service level agreements with their clients.

* Developed T/EC rules to process every alert at a national location from regional T/EC servers and to interface with a BMC Remedy Action Request System server (trouble ticket system). Centralization of event monitoring contributed to lower the operating costs.

* Developed specialized software interfaces and utility programs to meet the requirements inherent to client-server environments with disparate applications and monitoring systems requiring inter-communications at the data and network levels.

* Worked under non-disclosure agreements with vendors to perform in-depth software evaluations, testing, quality assurance, problems reporting and recommendations. Feedback provided to the vendors allowed them to deliver products with fewer issues thus improving the customers satisfaction.

* Developed an application to bridge the Aspect Automatic Call Distribution telephony switch information to the Blue Pumpkin Prime Time Enterprise workforce management application. This allowed SHL Systemhouse to more effectively manage the help desk resources allocation.

* Developed bi-directional software interfaces to allow HP AssetView and Remedy Action Request System to synchronize asset information thus reducing operational cost of maintaining customer asset information.

* Successfully designed and developed core components of the Los Angeles Fire Department dispatch system within an aggressive timeframe henceforth allowing SHL Systemhouse to recover from an ailing project and later renew and extend the contract with the city of Los Angeles.

PROFESSIONAL EXPERIENCE
EDS Canada Inc - Infrastructure Specialist Senior 1999 - Present
* As lead engineer and lead developer contributed to the functional specifications, design, C++/C# development and documentation of software for desktop operation systems deployments.
* Developed quality assurance test procedures and build VMware based environments for development, quality assurance and training purposes.
* Assessment of systems management and server monitoring solutions. Design and customization of server monitoring infrastructures.
* Y2K research, application certification and upgrades.

SHL Systemhouse Inc - Technical Architect 1987 - 1999
* Design and development of unified server monitoring solutions used by the SHL Systemhouse outsourcing centers.
* Design, validation and documentation of Windows server infrastructure for customers.

* Software development: Pipeline manager allowing the Montreal Fire Department dispatch workstations to inter-communicate over a Token-Ring LAN.
* Wrote an IBM 3680 programmable store controller emulator allowing NCR 7052 retail terminals to perform file transfer to/from a mainframe over a SNA/SDLC network.
* Software development: Developed a data normalization and validation system to process inventory captured from the in-store handheld terminals.
* For an airline online reservation system, developed interfaces allowing reservation data to flow between terminal access points running under different operating systems (OS/2, MVS, TPF).
* Software development: For a real estate company, wrote an application to store and manage images of properties in a database. Information about each property were obtained through a custom developed interface to the MLS service.
* On-site customer support for Novell local area networks.

PC/MF Informaticiens Conseil Inc. 1986-1987
* As a self-employed consultant, provided technical services for mainframe operating system (MVS) support and personal computer to mainframe software development.

Micro-Tempus Inc. - Technical Support 1984-1986
* Provided customer support for the personal computer to mainframe software products.
* Developed a variety of C and assembler utilities for the company products.

Early Experience
* Amdhal: Customer support for mainframe operating systems.
* Cogena Inc.: Assembly language applications maintenance. Mainframe MVS operating system maintenance and installation.
* Caisse Desjardins: Banking system applications maintenance.
* Montreal Trust Inc.: Mainframe MVS operating system support. Developed utilities to monitor disk space usage. Wrote backup/restore procedures. Ported applications from DOS 34 to OS/VS1 (mainframe OS).

TECHNICAL EXPERTISE
* Windows Server 2003, Windows 2000 Server, Windows NT Server, Sun Solaris
* Windows Vista, Windows XP, Windows 2000 Workstation, Windows NT Workstation, Windows 98/95, DOS 6.x
* System Center Configuration Manager 2007 (SCCM), System Management Server 2003 (SMS)
* Microsoft Deployment Toolkit 2008, Microsoft User State Migration Tool
* Tivoli Enterprise Console, BMC Patrol
* C#, C++, C, Perl, VBscript, Visual Basic, Javascript, Prolog, Assembler (x86, S/370, Atmel), COBOL, Pascal, REXX
* Microsoft SQL Server 2000/2005/2008, Transact-SQL, Sybase ASE
* Visual Studio 2003/2005/2008, Visual Source Safe 6.0/2005
* ASP.NET, ADO.NET, .NET WebServices, XML
* IIS 6.0, WinHTTP, HTTP, DHTML, TCP/UDP Socket
* VMware Server, VMware Workstation

EDUCATION / TRAINING
* Computer Science Diploma from Control Data Institute.
* D.E.C. Health Science, Maisonneuve College, Montreal Quebec.
* Microsoft Certified System Engineer (Windows NT MCSE).
* Tivoli Systems Integrator Training Certification.
* Consulting Skills Workshop, Presentation Skills Workshop.
* ITIL (Foundation Certificate in IT Service Management).

PERSONAL INTERESTS AND HOBBIES
* Hockey and lacrosse refereeing, marathon running, motorcycling, microcontroller electronics and robotics.

Certifications
See above


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