Computer Technician Resume

Title
Computer Technician

Primary Skills
Proven ability to complete all aspects of software installation, troubleshooting, configuration, and networking

Location
US-CA-San Diego (will consider relocating)

Posted
May-10-09

Professional Overview:
A Experienced computer technician, with comprehensive knowledge of the PC computer industry. I have the proven ability to complete all aspects of software installation, troubleshooting, configuration, and networking. Hardware purchasing, asset tracking, PC construction, and hardware configuration.

Education
New Horizons Computer Learning Center- Completion of A+, Net+, and MCSA courses June 2002
Enrolled in Mira Mesa College- Night classes in VB 2005, and JAVA

Skills and Qualifications:
* Operating Systems
o Windows 95/98/Me
o Windows NT/2000/XP/Server 2003
o Windows Vista
o Linux (Red Hat/Fedora 4-6) Basic knowledge
* Mobile Hardware/Software
o Pocket PC software (Windows mobile, PALM)
o Active Sync
o iPAQ, Blackberry, blackjack,Q
* Remote Support
o Pocket PC software (Windows mobile, PALM)
o Active Sync
o iPAQ, Blackberry, blackjack,Q
* Graphics Software
o Adobe Photoshop CS2, Adobe Acrobat, GIMP
* Application Software
o MS Office, Visio, Project, Symantec Ghost Solution Suite 2.0, Filezilla, WinRAR
* Routers
o Cisco Aironet 1200, Linksys, Netgear, D-link
* Monitoring/Tracking Software:
o Track-It
* Networking Protocols and Services:
o DHCP, DNS, SMTP, HTTP, TCP/IP, Routing, Switching, VPNs, LANs,WAN's, Network Security





Professional Experience:


Mitchell 1
IT support/Help desk technician San Diego, CA 09/2008-01/2009
* Provided teir 1 support to all users for proprietary Mitchell software (On Demand 5 and ShopKey5
* Assured customer software was working in their network environment, both installed and online versions of Mitchell software. Remote connection thru remote portal as needed to troubleshoot customer software
* Used tracking software to document customer interaction, noting all actions taken, and troubleshooting performed.

Quality Built
IT support/Help desk technician San Diego, CA 10/2007-Present
* Provided tier 1 and 2 support to all users for computer hardware, operating system, network connectivity, desktop applications, business applications, printing and email.
* Provided installation, maintenance and upgrade activities for computer hardware, operating system, network connectivity, desktop applications, business applications, printing and email.
* Using Track-It software, performed asset management to properly track, maintain, and document all hardware, software licensing, and application software used by the company.
* Using Track-It software, tracked and documented all helpdesk requests. Managed help desk requests in a timely manner, and escalated as needed to the next tier.
* Used Bomgar remote client to provide Teir 1 and 2 assistance to remote agents in the field. Dealt with a variety of problems with field personnel from software, to connectivity and equipment integration.

Staccato Communications San Diego, CA 10/2005-08/2007
IT Support/Desktop-Laptop specialist

* Provided tier 1 and 2 support to all users for computer hardware, operating system, network connectivity, desktop applications, business applications, printing and email.
* New Hire integration. Ordered new PC/Laptop for new hires, and configured system for tasks needed, integrated the new system onto the domain, and Instructed the new hire on system capabilities and needed domain structure
* Provided installation, maintenance and upgrade activities for computer hardware, operating system, network connectivity, desktop applications, business applications, printing and email.
* Using Track-It software, performed asset management to properly track, maintain, and document all hardware, software licensing, and application software used by the company.
* Point of contact for all requests to the IT department They are then identified, logged, tracked, resolved, and escalated as needed, by me.
* Perform Configuration Management duties to properly track, maintain and document configuration standards for all hardware, operating systems and application software using Norton Ghost
Scripps Green Hospital San Diego, CA 07/2005-10/2005
IT Support-Contract assignment

* Assisted in a 250 station roll out of converting all workstations from NT to XP. Included replacing all hardware, network integration, and configuration.
* Reconfigured new systems using Norton Ghost, finalized installation by adding network credentials.
* Construction and conversion to computerized imaging system for all areas with xray capability. Added PC and appropriate software, set up mobile imaging stations.

Qualcomm San Diego, CA 05/2005-07/2005
IT Support-Contract Assignment

* Office PC moves in a 5000+ employee integrated structure.
* Complete setup of employee assets for use as a qualcomm staff member. PC integration into existing network infrastructure.
* Phone hook-up into office-including using punch down tools on a phone mainframe patchpanel.

Certifications
See above


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