Senior Product Manager Resume

Title
Senior Product Manager

Primary Skills
product manager with 15+ years of application software product management

Location
US-VA-Ashburn

Posted
Jan-07-09


Senior Product Manager: Software

Career product manager with 15+ years of application software product management, driving revenue through understanding customer and market requirements and getting products out the door by building consensus across departments in matrix organizations.
*Equipped with a strong portfolio of successful products across numerous industries.
*Implement advanced analytical and problem-solving skills to effectively address business, operational and partner issues.
*Manage multiple products in different stages of product life cycle and numerous simultaneous projects.
*M.B.A. and M.S. in Information Systems.
*7 years supervisory experience.


Accomplishments

*Established product management function in 3 organizations.
*Improved requirements process for 35% reduction in time required to create the requirements.
*Managed partner relationships with numerous large companies such as Intel, Oracle, J.D. Power and Computer
Associates.
*Provided on-site sales support that was pivotal in closing over $10 million of new business.
*Early Internet pioneer creating web-based access to a legacy application. Managed and launched a multi-media platform
for Internet-enabled call centers.
*Expanded the product concept of a customer interaction history database, allowing a holistic view of a customer.
*Developed standardized requirements model, and standardized competitive positioning model.
*Established new indirect channel and recruited resellers for a new lower-end product.

Professional Experience

Invoice Insight, LLC, Manassas, VA 08/05-08/08
Telecom Expense Management software-as-a-service (SaaS) company.

Senior Product Manager
Introduced disciplined product management process, coupled with an agile, but predictable release process. Obtained better customer input on product enhancements, and together with outside market knowledge, built the first product roadmap.

*Expanded current product functionality: advanced cost allocation, improved reporting and product-line internationalization. Created roadmap to strategically move core product to the larger wireless market.
*Added Wiki as a new documentation platform, allowing users to improve our docs themselves, provide product
feedback and share best practices with each other.
*Managed 12-month project to re-architect base product to .NET 3.0 and using AJAX techniques.
*Created requirements for new wireless ordering module.
*Moved company from release chaos to structured weekly releases.
*Established formal new product process with milestone gates
*Added release checklists to the bug tracking process for improved control.
*Created customer advisory board with monthly conference calls.

NOVA Product Management, Ashburn, VA 11/03-08/05
Self-employed product management consultant.

Security Hardware Product Manager (SteelCloud, Inc.)
Introduced product management processes and completed product definition for co-branded line of Internet security appliances.

*Solved numerous software product issues by working with the vendor's R&D team, as well as assisting in testing the fixes.
*Established software version control and document management.

Corporate Governance Software Product Manager (HandySoft Global Corp.)
Provided requirements for release 2.0, including reporting, product launch activities and sales support for a Sarbanes-Oxley compliance solution.

*Requirement gathering and documenting for new version of enterprise-class software.
*Led development efforts for new reporting release.
*Overall release management.

PROS Pricing Optimization Systems, Houston, TX 4/02-10/03
The world's leader in enterprise-class pricing and revenue optimization software and systems.

Director of Product Management
Position created to develop a product management discipline within the company. Team building and mentoring of technical staff into product managers. Provided product management for re-tooling of hospital pricing optimization system.

*Managed pilot for Internet ad pricing optimization for Yahoo!
*Introduced structured requirements processes, resulting in a 35% reduction in requirements-gathering time.
*Instituted product management best practices by creating a product management handbook.
*Supervised staff of ten.

The George Washington University, Washington, DC 6/01-5/02
Major teaching and research university

Graduate Student, Information Systems Technology
*Final project was designing and building a complete e-commerce system from open-source software; Apache web server running on Linux and MySQL database. Implemented OpenMerchant package with custom PHP
modifications.

Oracle Corporation, Reston, VA 3/99-6/01
World's 2nd largest software corporation and leading database provider.

Principal Product Manager
Senior-level product management position. Determine and specify market requirements, provide R & D direction, project management and sales support activities for CRM software.

*Developed requirements for Web Collaboration product line, for both CRM and ERP application groups.
*Designed and launched agent "blending" software that added multi-media and agent skill capabilities.
*Transformed requirements for framework-level interaction database; designed search user interface.
*Created a new web-based survey tool, found over $2million in internal cost reductions by utilizing the product.
*Owned our group's partner relationships for Intel and a major switch vendor.

Rockwell International-Electronic Commerce Division, Wood Dale, IL 8/97-3/99
Global provider of electronic customer and call center solutions.

Senior Manager-Product Marketing
Product development and marketing activities for desktop applications, including reporting, control, simulation and agent position software.

*Created Internet product suite, including Web collaboration software, automated email response software, assisted browsing and VoIP applications.
*Launched new multi-media platform and Internet apps, allowing Call Center magazine to proclaim Rockwell as the "the guys who really get it."
*Managed third-party relationships, including Intel and Oracle.

Provided care for an elderly parent from 1/97-8/97

Automatic Data Processing--ADP, Hoffman Estates, IL
3/92-1/97
An international data processing/vertical market software company.

Senior Product Manager
Product development, sales responsibility, and strategic planning for CRM and ERP software business solutions for the
automotive dealer market. Position required constant interaction with clients and automotive manufacturers. Presentation skills were critical.

*Created a database-marketing system through internal development and relationships with 2 major consumer data-providers.
*Developed a sales follow-up and survey tool that had a 35% penetration rate into existing customer base.
*Launched 4 major and 5 minor new software products. Total annual recurring revenue exceeding $5 million.
*Pioneered an early customer-facing Internet product allowing customers to set service appointments and check repair status.
*Developed standardized requirements model, and standardized competitive positioning model.


Education

Master of Science in Information Systems, George Washington University, Washington, DC
Master of Business Administration, Northern Illinois University, DeKalb, IL
Bachelor of Science in Marketing, summa cum laude, Northern Illinois University, DeKalb, IL
Class Rank: 1st (6,500 students)
Associate of Arts, high honors, Rock Valley College, Rockford, IL

KEYWORDS: KEYWORDS: Product Management * Product Marketing * Partner Channel Marketing * SDLC * Agile * Scrum * Requirements * SaaS * Product Launch * B2B Marketing * Strategic Planning * Competitive Analysis * Product Life Cycle * XML * Web Services * Web 2.0 * Web Technologies * White Papers * Collateral * Sales Training * Sales Support * Executive Presentations * Matrix Organizations * Working Across Departments * Cross Functional Product Teams * CRM * ERP

Certifications
See above


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