Telecommunications Manager Resume

Title
Telecommunications Manager

Primary Skills
Technical professional with 18 years in the telecomm industry and 9 years experience managing teams

Location
US-CA-Cloverdale (will consider relocating)

Posted
Sep-19-09

Project Manager / Administrator / Dept. Manager

SUMMARY
Technical professional with 18 years in the telecomm industry and 9 years experience managing teams, providing technical expertise and leadership in program, project, IT, operations, logistical and production management. Supported state-of-the-art technologies for process improvements using Lean paradigms developed in-house. Extensive knowledge and experience in:

* Team Building * Strategic Planning
* Business Development* Customer Relationship Management
* Project Management * Continuous Process Improvement
* Logistics * Financial Analysis

EXPERIENCE
Field Tech 2 - 2006 to Present
T-Mobile, Concord, CA
Directed general contractors in reparations of cellular network, consisting of 65+ sites covering three counties in Northern California. Developed logistical and performance metrics to meet project deliverables. Improved rate of repairs by 50%.
* Improved reporting productivity of North Bay team 40% by developing and implementing replicated database for time tracking metrics.
* Appointed to Forums Committee and provided consultation to National Apps for software development.
* Received All Star Recognition for outstanding performance during asset audits, assisting in the recovery of $2M.
* Maintained updated computerized database of cellular sites and towers.
* Outstanding ability to solve problems under high pressure conditions in a professional and concerned manner.
* Strong technical background.
* Strong presentation and leadership skills.
* Strong communication and interpersonal skills.
* Prepared weekly project status reports for management.
* Compiled reports and records.
* Dealt tactfully and effectively with difficult customers.
* Minimal amount of direction by management during weekly activities.

RF Consultant - 2003 to 2006
Metro RF, Walnut, CA
Performed field investigations of reported telecomm problems and provided viable solutions.
* Successfully completed all projects on time and under budget.
* Developed technical documents for on-site training of Field Engineers.
* Prepared various records and other data and reports.
* Proficient in all software applications.
* Provided on-site trouble-shooting and monitored customer concerns for use in future planning.
* Proven ability to synthesize large amounts of information from multiple sources to create cogent, highly readable documents.
* Insured compliance with policies and procedures.

Department Manager - 1993 to 2002
Metro Wireless, Walnut, CA
Maintained contact with municipal agencies until final approval for projects were obtained. Organized and led inter-departmental teams to completion of projects. Developed financial budgets for all technical projects.
* Effectively eliminated project creep, maintaining scope deliverables on time and under budget.
* Managed and coordinated several design projects and activities simultaneously.
* Maintained steady growth of 1 M$ within my department over the course of 9 years.
* Maintained all engineering documents and schematic updates for field repairs.
* Provided technical design advice and counsel.
* Maintained a large inventory of parts and tools.
* Planned, directed and coordinated activities of designated projects.
* Evaluated personnel, conducted training programs and established wage incentives.

EDUCATION
Doctorate, DM - 2012
University of Phoenix, Phoenix, AZ
GPA: 3.84. The Doctor of Management in Organizational Leadership degree program provides learners with a professional master's degree a means of exploring personal readiness to become leaders in a profession or organization. Learners gain a mastery of leadership literature and demonstrate competence by applying best practices to current organizational environments.

M.B.A., Technology Management - 2009
University of Phoenix, Phoenix, AZ
GPA: 3.59. The Master of Business Administration/Technology Management program is designed to enhance the management skills needed to function effectively within a technology organization. Emphasis is placed on the creation and defense of solutions to technology-based problems of crisis management, profitable growth opportunities, and change leadership.

B.S., BIS - 2006
University of Phoenix, Phoenix, AZ
GPA: 3.4. The Bachelor of Science in Business degree program instills requisite knowledge, skills, and values to effectively apply various business principles and tools in an organizational setting. The BSB entry sequence exposed theoretical knowledge and best practices in the areas of management, organizational behavior, research and evaluation, e-business, and critical thinking and problem solving. In addition to the BSB business entry coursework, the information systems major included coursework in economics, financial analysis, supply chain management, operations management, computers and information processing, business systems development, networking, telecommunications, end-user applications, programming, database management, project planning and implementation, and e-business.

AAS, Communications - 1991
Wallace State Community College, Hanceville, AL
GPA: 3.62. The Associate of Applied Science degree developed technical skills in AC and DC electronics, with emphasis placed upon RF Communication circuitry design, troubleshooting, and repair.

SPECIAL SKILLS
* Teamwork, Crisis Communications, Critical Thinking, Critical Problem Analysis/Resolution
* Cross-Cultural Communications, Cross-Cultural Work Environments, Customer Development, Interpersonal and Communication Skills
* Deadline Dependent Task Completion, Decision Making, Goal Setting/Accomplishment, Strategic Planning and Analysis
* Planning / Scheduling, Problem Solving, Problem Resolution, Process Improvement, Procedure Development/Refinement

LICENSES
* Class 2 License, Federal Communications Commission, Los Angeles, California

TRAINING
* Management Skills for New Managers, American Management Association, Ontario, Ca. 2001

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Cloverdale, CA | Resumes in California

View other Telecommunications Manager resumes, IT Manager resumes