Resume of Systems Engineer

Title
Systems Engineer

Primary Skills
Extensive background in planning, development, installation, configuration, maintenance, support, security, optimization

Location
US-MD-Frederick

Posted
Jul-15-08

INFORMATION SYSTEMS ENGINEER

Technically sophisticated system engineering professional with solid history of effective systems engineering ensuring stable operation of in-house computer network systems. Diverse and extensive background in planning, development, installation, configuration, maintenance, support, security, and optimization of all network hardware, software, and communication links. Resourceful problem solver with proven ability to conceptualize and implement effective solutions. Articulate communicator leveraging strong interpersonal skills to effectively lead and mobilize diverse groups.

AREAS OF EXPERTISE & KEYWORD SUMMARY:

Test Development & Execution, Systems Strategy & Implementation, Project Management, System Performance Analysis, Troubleshooting & Problem Resolution, User Training & Support

TECHNICAL PROFICIENCIES:

Platforms: Windows 2003 Server, Windows 2003 Enterprise Server, Windows XP / 2000, FreeBSD 6.x, Red Hat Linux, Fedora Linux, Debian Linux, UNIX, HPUX11.0

Tools: Java, Apache Web Server, IIS, MySQL, Connect Direct - Unix / Windows / OS390, Terminal Services, Connect: Direct for UNIX / OS390 / Windows /Enterprise for UNIX, Shell Scripting, Service Center, Maestro Job Scheduler, Tuxedo Middleware, TOAD, TCP / IP, Microsoft Word, Excel, Outlook, PowerPoint

PROFESSIONAL EXPERIENCE

Sprint Nextel, Reston, VA 2005 - 4/2008
Technical Program Manager / Project Manager II (12/2005 - 4/2008)
Managed technical programs and projects from concept to a production state. Participated in numerous projects simultaneously. Performed as subject matter expert from the process (re)engineering aspect of new products or existing key process changes.
Key Achievements:
* Developed customer outreach program to help improve the perception of company's customer support and to help reduce churn to competition.
* Designed new procedures and processes for data-related handset tickets reported by customers to increase customer satisfaction.
* Contributed to expanding functionality of IVR system to report national platform outages and reduce call holding queues.
* Created various snapshot presentations to inform executive teams of features and benefits of new internal products.

Data Engineer II (8/2005 - 12/2005)
Troubleshoot Packet Data related issues for Strategic Customers including GPS, Java, and location based services providing high level of customer service. Communicate directly with customers and executive management. Perform as direct escalation point interacting with vendors of supplied services. Provide project status and root cause while mentoring lower tier support associates. Run packet sniffer software for customer traces within IP related issues. Track support tickets regarding various issues for trend analysis by other departments. Create Excel spreadsheets to catalogue required information.
Key Achievements:
* Reduced ticket volume 19% via procedure and documentation development for lower level support associations, managing customer Text Messaging issues and properly diagnosing escalated vendors. Developed documentation for day-to-day functions.
* Collaborated with Apache regarding Linux environment configuration, data gathering, and system monitoring.
* Provided second and third level support for handset related issues in addition to source code implementation and plan accuracy.
* Administered various UNIX and Linux platforms from user management to system health and patching / updating environments.

Consultant, Riggs Bank, NA, College Park, MD 2004 - 2005
Participated on Infrastructure Team supporting Connect: Direct and Connect Enterprise within UNIX environment. Provided support for data transfer functions setting up new transmissions including creating new Shell Scripts for in-stream processing.
Key Achievement:
* Established disaster recovery environment and tested various business units to ensure proper data flow in the event of critical problem.

Consultant, Towers Perrin, Philadelphia, PA 2004
Consulted within Valhalla migration project. Team charged with converting all file transfers from FTP / PGP method to Connect: Direct and Connect Enterprise solutions. Set up JCL, Scripts, Connect Direct Process's including Windows, UNIX, and OS/390 environments. Utilized AGNS (SNA) with Connect: Direct.
Key Achievement:
* Updated all contact information taking the necessary steps to implement and coordinate new transfer solutions.

Consultant, Independent Consulting / Desktop Support 2002 - 2004
Managed UNIX Systems Administration within a SUN Microsystems environment consisting of two Ultra Spare 2's, four Duel Processor Sparc 20's, and a Sparc Server 1000E encompassing adding / deleting users, building servers, operating system installation, space allocation, and troubleshooting all hardware and software related issues.
Key Achievement:
* Installed, configured, and provided daily support for Chase Manhattan Insurance division's Network Data Mover running over an SNA connection. Automated procedures within the department by writing several Shell Scripts.

* * * * * * *

Prior Tenures as Consultant for MBNA Hallmark, DuPont Paint Facility, Citibank Corporation, First USA Bank, and Creative Computer Consulting in addition to UNIX Systems Administrator for Chase Manhattan Bank, and Configuration Technician for CompuCom Corporation.

CERTIFICATION / TRAINING

Certified 3COM Wizard

Professional Development:
- IBM AIX HACMP Administration
- HPUX System Administration I & II
- SUN Microsystems Administration I
- Microsoft Certified Systems Engineer (MCS

Certifications
See above


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