Resume of Principal Consultant

Title
Principal Consultant

Primary Skills
CMMI implementation, software measurement, SQA, project management

Location
US-FL-Jacksonville (will consider relocating)

Posted
Feb-04-08

George N. Brotbeck
PROFILE -- Senior IT Process Improvement Consultant/Account Executive

A senior Information Technology consultant with extensive experience in the areas of business and information technology planning, business/IT process reengineering based on multiple reference models, full lifecycle information systems development, and management responsibilities ranging from project management to senior line management and account management. Expertise in software process improvement, process architecture and development, software measurement, process and product quality assurance (PPQA), program/project management, and seminar/workshop development and delivery. A Certified Software Quality Engineer, Six Sigma Green Belt, an authorized Instructor for Practical Software and System Measurement (PSM), and an SEI-authorized Introduction to CMMI Instructor.

SELECTED CURRENT ACCOMPLISHMENTS
• Outstanding consultant ratings from clients, consistently achieving “Excellent” ratings in Client Satisfaction Surveys (>4.7/5.0)
• Outstanding instructor ratings from students, consistently achieving “Excellent” ratings in Course Evaluation Forms (>4.7/5.0)
• Consistently generates follow-on business after initial engagements
• Professional services revenue generation -- built account from scratch to over $250K in eighteen months
• Consistently asked for by clients as a speaker and consultant

EXPERIENCE

Borland Software Corporation, 1997 -- Present (TeraQuest Metrics, prior to 2005)
Principal Consultant.

Selected capabilities include

• Support for pre-sales activities -- public sales seminar delivery, proposal generation, executive briefings
• Establishing trusted advisor relationships with accounts, allowing the expansion of the scope of engagements through identifying, proposing and closing additional professional service offerings (standard packages and custom engagements)
• Facilitating client process teams in building Software Process Improvement Program Plans, guiding and mentoring their implementation
• Delivering public and client-only classes in measurement, requirements engineering, project management, process management, PPQA, CM, peer reviews and other process topics
• Developing and delivering seminars and presentations for diverse audiences, including public audiences and client senior management (includes SEPG Conference tutorial delivery and SPIN/PMI Chapter presentation deliveries)
• Providing engagement management for larger engagements, including engagement planning
• Working with client senior management teams to develop strategic process improvement programs for all business units, using CMMI, ITIL, COBIT, ISO and BPMM (business process maturity model)
• Serving as a SW-CMM and CMMI Assessment/Appraisal Team Member
• Performing comprehensive gap and risk analyses of organizational processes and major improvement initiatives (e.g. PMO, Software Process Improvement), to determine strengths and improvement opportunities
• Developing detailed business cases, with supporting measures, to form the basis for justifying the annual investment in process improvement
• Developing comprehensive white papers and road maps outlining process improvement programs clients should follow to achieve World Class organizational performance
• Peer reviewing client documentation for CMMI compliance
• Developing client process architecture and documentation, reflecting best practices drawn from multiple reference model (CMMI, COBIT, ITIL)
• Providing subject matter expertise to clients through comprehensive Visit Reports that describe observations and recommendations
Industry experience -- utilities, Federal and State government agencies, healthcare, aerospace, banking/financial services, transportation, manufacturing, automotive, education, R&D

Prior work experience includes

JM Family Enterprises, Inc. (JMFE), 1995 - 1997
Manager, Information Technology Systems (ITS) Software Quality Assurance. As an internal consultant,

• Established SQA strategic and operational plans
• Redesigned lean IT processes conforming to SEI CMM Level 2, using LBMS/Process Engineer
• Established an IT software defect measurement program, on which bonuses were based

Professional Management Institute, 1988 - 1995
Vice President and Engagement Manager, Information Technology Services, for a management consulting firm specializing in tailored Decision Support System/Executive Information Systems.

• Designed and developed an integrated executive decision support application, using the Microsoft Office Visual BASIC environment
• Facilitated client senior management teams in building strategic business plans, IT strategic plans, and department level operating plans
• Co-authored a handbook on management methodology for IT, used in client training and consulting engagements

ADDAMAX Corporation, April 1987 - October 1988
Director, Systems and Operations for a consulting and custom software development firm. Key accomplishments included

• Facilitated strategic business planning for major client Executive Team (publishing industry)
• Wrote electronic publishing white paper -- established a pioneering, workstation-based, integrated system of hardware and software for pre-press color composition applications
• Performed Secure Operating System evaluations (using Orange Book Security Standard) for DoD clients




Colwell Systems Incorporated (CSI), 1985 - 1987.
Vice President/CIO, Information Systems. Responsible for the line management of all MIS operations, plus the commercial healthcare management PC software product.

• Designed and implemented the enterprise's first technology and information architectures, incorporating multi-vendor, fault tolerant hardware networks, CASE/IDE architecture and relational database implementations
• Wrote and implemented the company's first strategic information technology plan

ACADEMIC BACKGROUND

B.A., Mathematics, Physics University of Tennessee at Chattanooga
M.A., Mathematics University of New Mexico
Ph.D. lacking only dissertation, Applied Mathematics University of New Mexico

TECHNICAL PROFICIENCY

Industry Standards

• Software Capability Maturity Model • COBIT
• Capability Maturity Model Integration • ITIL
• Practical Software and Systems Measurement • Six Sigma
• ISO 9000-3 • IEEE Software Documentation Standards

Development Environments: Tools, Languages and APIs

• Microsoft Office Suite -- Office Visual Basic • SIMSCRIPT (discrete event simulation modeling language)
• OOPLs (several) • LBMS/Process and Project Engineer

Platforms: Hardware and Operating Systems

• Microsoft Windows XP, Vista

Certifications

• Certified Software Quality Engineer • Authorized Instructor, Practical Software and Systems Measurement
• Six Sigma, Green Belt • SEI-authorized Intro to CMMI V1.2 Instructor
• COBIT Foundation • ITIL Foundation (In Progress)

Certifications
Intro to CMMI Instructor
PSM Instructor
Six Sigma Green Belt
COBIT Foundation
CSQE


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