Resume of Technical Trainer/Writer

Title
Technical Trainer/Writer

Primary Skills
Training Consultant * Technical Writer * CBT/e-learning Developer * Project Manager

Location
US-GA-Alpharetta

Posted
Oct-29-07


Training Consultant * Technical Writer * CBT/e-learning Developer * Project Manager
Specifically skilled relevant to new product rollout and territory management training. Consult at many Fortune 500 companies, including PG&E Corp., Kimberly-Clark, Lucent Technologies, and ING as well as those in government, pharmaceutical, education, utilities, and medical industries.

Established corporate training professional with extensive experience surrounding curricula development, technical writing, CBT/e-learning development, and project management. Use various learning platforms such as face to face platform training, live web-based training, and self-paced CBT/e-learning. Specialize in Siebel and SAP, yet experienced training Microsoft and Lotus Notes applications as well. Write curricula and assist with the selection of teaching materials and tools as needed. Utilize Camtasia and Captivate for e-learning. Working knowledge of many products including: Windows, Word, Excel, Access, Power Point, Outlook, QuickBooks, Adobe Acrobat, and Lotus Notes. Also familiar with FrontPage, Publisher, and Project.
Skills and areas of expertise include:
* Technical Training/Training Delivery * Customer Relationship Management * Territory Management/Business Acumen
* Technical Documentation Writer * CBT/e-learning Development * Instructional Design
* Project Planning & Management * Curriculum Development * Best Practices Implementation

Consulting & Contract Roles

Trained across a broad spectrum of industries with a "Who's Who" list of clients, including ...

GlaxoSmithKline * Novartis * Pfizer * Georgia Department of Transportation * Health Care Financing Administration (HCFA) * Department of Education * Cobb County * Bessemer Trust * Cox Communications * Pharmacia * Sanofi * Pacific Gas & Electric (PG&E Corp.) * Forest Labs * Ventiv Health * Pharmacia * Organon * Lucent Technologies * Kimberly Clark * NCR * ING * AGL Resources * Lippincott Williams and Wilkins * KOS * Crawford Long Hospital

Scope of Training Skills

The following breakdown encompasses many short- and long-term consulting roles held over the last 12 years:
* Software Rollouts - The following is only a spotlight on various software implementations:
1. Trained PG&E personnel during rollout of SAP R/3 upgrade and PM Module Implementation. Trained new SAP Inbox and Business Workflow, Dependency Management, Creating Notifications (CA-NO), Ordering Materials, and Job Closing. Training included PM (Plant Maintenance) and MM (Materials Management) modules.
2. Instructed GlaxoSmithKline General Pharma and specialty sales representatives on new Passport Plus software system and LotusNotes after the merger of GlaxoWellcome and SmithKlineBeecham.
3. Trained Novartis SVPs, RVPs, DSMs, Managed Markets Account Managers, and Specialty/Mass Market Sales Representatives during rollout of Siebel 7.5
4. Selected as a lead trainer for many projects including Forest Labs' rollout of new Pen Tablet hardware and SAP CRM software.
* Technical Trainer * Business Acumen Trainer - The following is only a spotlight on my training experience:
1. Software Training - WindowsO, MicrosoftO Office Suite, Lotus Notes, and the following customized software systems for various companies: SAP R3 - SAP Inbox, PM, AR and MM modules (PG&E), Compass - Cornerstone (Novartis), CIA - Cornerstone (Pharmacia), KOSTAR - Siebel (KOS), Vision - Cornerstone (Sanofi), PhasTrak (Ventiv Health), Passport Plus - Siebel; MicroStrategy Reports; and Hyperion Reports (GlaxoSmithKline), FRXSell - SAP CRM (Forest), and The Edge - Siebel 7.5 (Novartis).
2. Business Acumen Training - Trained GlaxoSmithKline new hire representatives on business acumen skills. Training included completing a full territory analysis to identify the following: State of the Territory, how the representative is tracking towards goal, opportunities for growth, helpers and hurters, activity and competitive issues. Representatives then completed an action plan for their territory.
Darleen N. Miller
Page Two

* Online/Web Training - Led live web training sessions for GlaxoSmithKline Neurohealth RVPs & Clinical Specialists, Managed Markets Account Managers, Regional Analysts and General Pharma Sales Representatives using Present Online and WebEx platforms. Topics included Microsoft applications, customized software (Hyperion, MicroStrategy), proprietary applications, and territory management skills.
* CBT/e-learning Development - Created CBTs for various proprietary applications utilizing Camtasia and Captivate software. Decided on course content, created outlines, wrote storyboards, and created CBTs both with and without voice over.
* Technical Writer - Write in-depth instructional manuals, quick reference cards, trainer notes and other course materials, as well as, authoring storyboards for self-paced CBT/e-learning development.
* Training Project Manager - The following is only a spotlight on my project management experience:
1. Novartis rollout of Siebel 7.5 (The Edge) software. Responsible for Managed Markets division. Assisted with Mass Market/Specialty divisions. Led "Conference Room Pilot" for representatives and district managers who had been part of design review sessions. Served as Onsite Training Project Manager during rollout. Responsible for capturing and answering "Parking Lot" questions during 11 week rollout.
2. The Edge 3.0 Upgrade. Developed Training Plan and Project Timeline. Worked with various trainers to develop iPresenters, update training databases, update course guides, and create new trainer notes. Conducted Train the Trainer to update all Novartis trainers on Edge 3.0.
3. Edge Interactive Pilot. Worked with Accenture and Novartis Sales Trainers to develop training and edit course materials. Conducted Train the Trainer for Technical Trainers.
* Miscellaneous - The following is only a spotlight on some miscellaneous experience:
1. Created Summary Document and Training Plan for Quarterly Releases based on Design Documents.
2. Created Access Database for Associate Trainer/Field Sales Trainer program.
3. Conducted system testing for: Ventiv Health PhasTrak system; Siebel 7.0 software for Roche; and De-Duplication Process for Purdue.

Contract Positions/Professional Experience

The Training Associates (PG&E) * August 2007 - October 2007
The Knowledge Centre (GlaxoSmithKline) * 2001 - present
Certified * General Pharma, HIV, Vaccines, NeuroHealth, Managed Markets and Oncology Trainer
Certified * Documentation Writer
Certified * Present Online and WebEx Trainer
Certified * CBT/e-learning Developer
Dendrite (Novartis, Ventiv Health, Sanofi, Pharmacia, Purdue, Roche) * 2000 - 2007
C3i (KOS) * January 2006
Global Knowledge (Forest Labs) * May 2005 - July 2005
TrainTracs (Pfizer) * September 2001
Kaplan Communications (Bessemer Trust) * January 2001 - March 2001
Lucent Technologies * January 2001
Catapult, Inc. * 1998 - 2000

Education & Certifications

Bachelor of Music, Music Therapy, Florida State University, 1995
Minor: Psychology

Memberships

Member, American Society for Training & Development (ASTD)

Certifications
See above


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