Systems Administrator or Systems Analyst Resume

Title
Systems Administrator or Systems Analyst

Primary Skills
Project Management, Technology Management, Customer Service

Location
US-CA-Stockton (will consider relocating)

Posted
Oct-20-09

OBJECTIVE
A position with a results-oriented company that is seeking an ambitious and career conscious team player, where acquired skills, education, and experience will be utilized to accelerate through new challenges and opportunities.

SUMMARY
Product Implementation Analyst, Project Manager, and Leader with 15 years experience in the healthcare environment in both the clinical and business technical aspects of the field. Strong knowledge base of the work flow and thought processes of the clinician as well as the rapidly changing role that technology plays in patient care from a safety and efficiency stand point. Experienced liason between the clinical and business sides of the hospital when leading new product implementation or upgrade projects. Strengths in communication, customer service, customer satisfaction and follow through.

SKILLS
* Project Management- Consistently apply technological solutions and lessons learned to increase the quality of communication as a tool to meet goals and track progress with accuracy and efficiency.
* Systems Analysis- Maintain a standard monitoring of existing systems and operations regularly as to better understand and meet the site specific needs of your clients along with the development of training plans to support new systems.
* Personnel Supervision- Hire and motivate capable professionals encouraging the importance of teamwork and how coordinated efforts and training positively impact project assignments, milestones, goals, and project outcome.
* Communication- Expert communicator, email, project kick-off meetings, setting expectations, project status meetings, conference calls, web conference, project updates, interpersonal communication, establishing tasks, and multi-level recap follow up communication.
* Technology- Proficiency in MS Office, Windows, CRM, Axeda, PC Anywhere, Networking, DOS, Cisco Wireless; Troubleshooting, installation, and maintenance of a variety of windows based automated medical supply and pharmacy systems and a familiarity with SQL, DB management, and HL7interfaces.

PROFESSIONAL EXPERIENCE
Analyst, Product Implementation/ Project Manager - 2006 to 2009
Cardinal Health PYXIS Products, San Diego, CA
As an Applications Specialist/ Project Manager implemented automated medical supply and pharmacy dispensing systems in hospitals throughout the western United States. As a field employee responsible for several accounts installed, maintained, trained, and upgraded a variety of windows based dispensing products that communicated to a main console server kept in materials or the pharmacy and interfaced via HL7 to hospital admissions, billing, and ordering systems.
* Managed all of the Northern California accounts as well as accounts in Idaho, Colorado, and Utah while the Western U.S. Medical Supply Team was developing
* Trained, mentored, and interviewed potential peer candidates while maintaining a high level of customer service and efficiency in ongoing projects.
* Participated in a company money saving project working remotely for the company as a Technical Support Representative answering phones to correct customer technical issues either by verbal instruction, remote access of their system, or by dispatching a Field Service Representative

Surgical Technologist - 2005 to 2006
Maxim Staffing, San Francisco, CA
Worked as a Registry Surgical Technologist assisting surgeons in a variety of surgical procedures ranging from orthopedics to trauma.
* Enhanced skills and confidence with the ability to shine in any environment as the position may only call for one day in a strange hospital with expectations to perform at a high level.
* While employed with this company was asked for by name to return and scrub as well as proposals for permanent positions throughout the Bay Area.
* Many customers that I worked for while working in surgery became my customers when moving on to my next position and this added to the customer trusting in my abilities.

Surgical Technologist/ Facility Maintenance Manager - 1999 to 2005
U.S. Army, Tripler General, Hawaii
Served as a Surgical Technologist as well as Central Materials Services Tech and Supervisory roles. Assumed additional duties entailing the mentoring, training and evaluating of soldiers in training to become Surgical technologists. Held special duty positions excelling in the task of the Medical Company Facility Maintenance Manager, Environmental Quality Officer, and Hazardous Materials Communication Manager. As the Facility Maintenance Manager held the responsibility of 5 buildings as well as Barracks living quarters housing 500 plus soldiers. Managed several maintenance projects with full support of Leadership and maintained accountability for $40,000 worth of equipment.
* Received Army Commendation Medal for superior performance as a Facility Maintenance Manager.
* Used leadership, integrity, and attention to detail to move ahead of my peers and gain recognition as the "go to guy" from upper level leadership.
* While advancing the Military career, managed family life, and graduated with bachelors degree in business administration.

EDUCATION AND TRAINING
B.S., Business Administration - 2004
Wayland Baptist University, Aiea, Hawaii

Surgical Technologist Course - 1999
U.S. Army Medical Department Center & School, Ft. Sam Houston, TX

Medical Specialist Course - 1999
U.S. Army Medical Department Center & School, Ft. Sam Houston, TX

Certificate, Environmental Quality Officer Course - 2001
Environmental Division, 101st Airborne Div., Ft. Campbell, KY

Certificate, Hazardous Communication Course - 2001
Environmental Division, Ft. Campbell, KY

LANGUAGES
* Bilingual; English and Spanish.

AWARDS
* ARMY COMMENDATION MEDAL, DEPARTMENT OF THE ARMY, HQS, 101ST CORPS SUPPORT GROUP, FT. CAMPBELL, KY 1999 to 2002. Received Award for exceptional meritorious service while serving as the units Facility Maintenance Technician, recognized for outstanding leadership, professionalism, and devotion to duty.
* DRIVERS BADGE AWARD,, Department of the Army, 101st Airborne Division, Fort Campbell KY 2000 to 2001. Award for exceptional performance of assigned duties as a Driver, Assistant Driver, equipment operator, and instructor, for a multitude of military vehicles, i.e. 5 ton, 2.5 ton, HMMWV, Forklift, Generators, and Dollies for milvans and ISO containers evaluated over a period of 13 months.

Certifications
See above


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