Project Management and Product Implementation Resume

Title
Project Management and Product Implementation

Primary Skills
Project Management, Technology Management, Customer Service

Location
US-CA-Stockton (will consider relocating)

Posted
Sep-08-09

OBJECTIVE
A position in a results-oriented company focused on customer service and teamwork that is seeking an ambitious and career-conscious person, where acquired skills and education will be utilized towards continued growth and advancement.

QUALIFICATIONS SUMMARY
Experienced and creative decision maker with 15 years of experience in the healthcare field, 12 of those years clinically, ranging from Surgical Technology to Long-term Nursing care. Bilingual, possessing strong written, verbal, and interpersonal communication skills. Technology adept professional with 3 years experience in project management implementing automated medical supply and pharmacy systems in hospitals throughout the western region of U.S.. Knowledgeable in info system networks, database management, and a proficiency in a variety of software applications. With 15 years in Healthcare gained a strong grasp for hospital workflow as well as the cultural aspect of the hospital environment. Participated in collaboration with sales team as a professional consultant in pre-contract walk-thrus and planning with customers for procedural areas, tissue projects, and materials management. Excellent problem solving skills with a working knowledge of mathematics. Strong, decisive, and precise under pressure not afraid to make the tough decisions with a proven ability to multi-task, a passion for learning and teaching, with a positive focus on the importance of teamwork and quality customer service.

PROFESSIONAL EXPERIENCE
Project Management and Product Implementation
* As an Analyst, Product Implementation/ Project Manager, was tasked with driving the implementation, planning, and installation process for a wide range of automated Cardinal Health PYXIS products including Pharmacy and Medical Supply Dispensing Systems.
* Responsible for coordinating and leading post-contract implementation project planning and progress meetings with customer team and internal project team members.
* Led project team members as well as provided mentoring and direction for customer members of the project team.
* Planned for all post-contract implementation including but not limited to planning for equipment delivery, staging equipment for phase install, developing training plans, consulting customer on potential policies and procedural plans, coordinating with Hospital IT team, etc.
* Using the established Cardinal Health PYXIS project management process, managed projects ranging in scope from single unit small clinic installations, multi-unit expansions, large scale product upgrades, to leading a team that may install projects of over a100 units crossing multiple products in large hospitals or hospital systems.
* Performed pre-contract walk-thrus with sales team, as well as customer project team members which included, upper level hospital management, nursing, anesthesia, and pharmacy dept. directors, hospital IT, hospital Engineering dept. responsible for construction if necessary, materials management, etc.

Applications and Technical Management
* During product implementation prepared all stations to communicate with main console server over the hospital network using static and DHCP IP Address, subnet mask, and gateway.
* Responsible for responding to and troubleshooting system issues post product implementation whether through the application or defining a customer network problem.
* Performed system and virus updates as well as running scripts in SQL to resolve system issues or custom scripts for reporting purposes.
* Dialed in remotely to correct system and or user issues into the main console server, the interface server, or directly into a user station.
* Upgraded several accounts to more modern up to date platforms which required software and hardware related tasks to sometimes over 100 units hospital wide.

Training Experience
* During installations and upgrades was tasked with training system managers and users on a variety of products.
* Trained and consulted peers on the proper methods of product installation, upgrade, and company defined project management procedures.
* While in the U.S. Army as a Surgical Technician and Central Materials Service Tech trained and evaluated Student Technicians in a variety of surgical and sterilization procedures.
* Worked as a per-diem instructor of Medical Assisting for a Monterey Bay Vocational College.

EXPERIENCE
Analyst, Product Implementation/ Project Manager - 2006 to 2009
Cardinal Health PYXIS Products, San Diego, California

Surgical Tech Registry - 2005 to 2006
Maxim Staffing, San Francisco, CA

Surgical Tech - 2005 to 2005
Sutter Surgery & Maternity Center, Santa Cruz, CA

Distilled Spirits Plant Manager - 2005 to 2005
Monterey Wine Company, King City, CA

Medical Assistant Instructor- Per Diem - 2005 to 2006
Central Coast College, Salinas, CA

Surgical Technologist - 2003 to 2005
U.S. Army, Tripler Army Medical Center, Hawaii

Central Material Services Tech Supervisor - 2002 to 2003
U.S. Army, Tripler Army Medical Center, Hawaii

Facility Maintenance Tech (Special Duty) - 2000 to 2002
U.S. Army, 86th Combat Support Hospital, Ft. Campbell, Kentucky

Surgical Technologist, Surgical Platoon - 1999 to 2000
U.S. Army, 86th Combat Support Hospital, Ft. Campbell, Kentucky

Operating Room Technology Student - 1999 to 1999
U.S. Army Academy of Health Sciences, Ft. Sam Houston, Texas (Brooke Army Medical Center)

Medical Specialist, Student - 1999 to 1999
U.S. Army Academy of Health Sciences, Ft. Sam Houston, Texas

EDUCATION AND TRAINING
B.S., Business Administration - 2004
Wayland Baptist University, Aiea, Hawaii

Surgical Technologist Course - 1999
U.S. Army Medical Department Center & School, Ft. Sam Houston, TX

Medical Specialist Course - 1999
U.S. Army Medical Department Center & School, Ft. Sam Houston, TX

Certificate, Environmental Quality Officer Course - 2001
Environmental Division, 101st Airborne Div., Ft. Campbell, KY

Certificate, Hazardous Communication Course - 2001
Environmental Division, Ft. Campbell, KY

Medical Supply Systems Install & Support - 2006
Cardinal Health PYXIS Corporate Training Dept., San Diego, CA

Pharmacy System Install & Support - 2008
Cardinal Health PYXIS Corporate Training Dept., Houston, TX

LANGUAGES
* Bilingual; English and Spanish.

AWARDS
* ARMY COMMENDATION MEDAL, DEPARTMENT OF THE ARMY, HQS, 101ST CORPS SUPPORT GROUP, FT. CAMPBELL, KY 1999 to 2002. Received Award for exceptional meritorious service while serving as the units Facility Maintenance Technician, recognized for outstanding leadership, professionalism, and devotion to duty.
* DRIVERS BADGE AWARD,, Department of the Army, 101st Airborne Division, Fort Campbell KY 2000 to 2001. Award for exceptional performance of assigned duties as a Driver, Assistant Driver, equipment operator, and instructor, for a multitude of military vehicles, i.e. 5 ton, 2.5 ton, HMMWV, Forklift, Generators, and Dollies for milvans and ISO containers evaluated over a period of 13 months.

Certifications
See above


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