MICROSOFT CERTIFIED ENGINEER Resume

Title
MICROSOFT CERTIFIED ENGINEER

Primary Skills
MCE with more than 10 years of extensive network technical experience in the IT field

Location
US-NY-Brooklyn

Posted
Oct-09-09

SUMMARY
* Executive Summary: MICROSOFT CERTIFIED ENGINEER (MCE) with more than 10 years of extensive network technical experience in the IT field, emphasizing network administration and PC support. Excellent problem solver with strong communication, and interpersonal skills. Skilled supervisor and manager. Customer Care Representative/Help Desk Administrator with _7_ years of experience diagnosing and resolving technical/customer inquiries. MCP Certified.Experienced IT professional with expertise in Windows-based environments, networking and TCP/IP. Outstanding customer service skills resolving technical issues and educating end-users. Team player making significant contributions to the team and individual success. Proficient in Windows-based environments, Internet, and MS Office applications. Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, teaming and communication skills. Bilingual Russian and English .Information technology specialist with 10 years of experience supporting software and hardware systems. Background includes installing, configuring, modifying, and troubleshooting Windows ( Server 2000,2003,2008) ,( Exchange Server 5.6 to Server 2007)and ( Kerio Mail server),Linux operating systems and software, as well as experience determining, planning, acquiring, and implementing systems to track client information. Information Technology management professional with 5 -year background in systems analysis, team leadership, program testing, and problem resolution, as well as personnel administration and professional development. Skills include written and verbal communications, time management, organization, and departmental operations. Qualified to manage projects.

WORK EXPERIENCE
Independent Consultant - May 2009 - Present
New York, NY
Configure and maintain operating systems, servers. Provide technical assistance to staff, assist with network access, printing, and application software operation.Perform routine maintenance and user file backups.Configure network servers and train local administrators on standard network server procedures, including virus protection and other security measures.Configure routers, firewalls, domain name services, e-mail, and ftp services.Prepare budgets and manage expenses.Oversee setup of servers and desktop workstations.Perform regular backup, maintenance, and archival of user data.Maintain trouble-ticket system to record and track user calls and e-mails.Report on common problems and complaints, escalating network-wide troubles to Lead Technician.Provid desktop support for specialized hardware and software systems .Built servers and workstations.Perform network integration and system tests.Perform troubleshooting of computer systems and related equipment.

WORK EXPERIENCE
Windows System Administrator - Apr. 2008 - May 2009
Sorbis, New York NY
Providing Support for Biggest Hotels in New York.? Radisson, Marriott, Thomson, Empire ,Ramada ,Edisson ( all worked personal 1000+)? Providing Installation, Configuration and Maintenance of :Server 2003 , Server 2008. Exchange Servers 5.6-2007.Kerio Mail Server. Creating and Modifying User accounts and Users Groups.Collect user information , Company Structure and design Active Directory (OU). Installation and Configuration BlackBerry enterprise Server. Exchange Server Synchronization with Mobile Devices ( windows mobile, MAC OS mobile) Work with Network monitoring software: Enable, SiteScope to provide our clients with monitoring solutions. Assisted with planning, implementing, and testing systems. Assisted in the strategic implementation of several Windows migrations to Windows 2003 and 2008. Performed full system tape backups and emergency tape recoveries. Performed hardware and software support and installation. Participated in field installations, engineering and customer support. Managed support system engineers performing on-site customer service and maintenance. Performed weekly back up of energy management data.( Dell Power Edge Backup Tape Server, Backup Exec, Ghost , Acronis) Performed troubleshooting of computer systems and related equipment. Performed network integration and system tests. Knowledgeable in computer software, hardware and procedures. Diagnosed hardware failure, user errors. Diagnosed application errors and network connectivity problems. Assisted with special projects such as network cabling. Assisted users with daily operational issues. Coordinated project communications between English-speaking engineers and _Polish ,Ukrainian(language)-speaking technical representatives.
,Ramada ,Edisson ( all worked personal 1000+)? Providing Installation, Configuration and Maintenance of :Server 2003 , Server 2008. Exchange Servers 5.6-2007.Kerio Mail Server. Creating and Modifying User accounts and Users Groups.Collect user information , Company Structure and design Active Directory (OU). Installation and Configuration BlackBerry enterprise Server. Exchange Server Synchronization with Mobile Devices ( windows mobile, MAC OS mobile) Work with Network monitoring software: Enable, SiteScope to provide our clients with monitoring solutions. Assisted with planning, implementing, and testing systems. Assisted in the strategic implementation of several Windows migrations to Windows 2003 and 2008. Performed full system tape backups and emergency tape recoveries. Performed hardware and software support and installation. Participated in field installations, engineering and customer support. Managed support system engineers performing on-site customer service and maintenance. Performed weekly back up of energy management data.( Dell Power Edge Backup Tape Server, Backup Exec, Ghost , Acronis) Performed troubleshooting of computer systems and related equipment. Performed network integration and system tests. Knowledgeable in computer software, hardware and procedures. Diagnosed hardware failure, user errors. Diagnosed application errors and network connectivity problems. Assisted with special projects such as network cabling. Assisted users with daily operational issues. Coordinated project communications between English-speaking engineers and _Polish ,Ukrainian(language)-speaking technical representatives.

Data Centre Manager - Sep. 2006 - Apr. 2008
Galaxy Visions-Data Centre, Brooklyn NY
Performed hardware and software support and installation. Performed full system tape backups and emergency tape recoveries. Participated in field installations, engineering and customer support. Managed support system engineers performing on-site customer service and maintenance. Providing Installation, Configuration and Maintenance for Server Exchange 2003sp1 and Server Exchange 2003 sp2. Setting up mobile devices with Exchange Support.? Configure Web Mail for Exchange . Work with DNS ,DHCP and reverse DNS Zone by User request. Operated computer help desk assisting users with problems and solutions. Performed troubleshooting of computer systems and related equipment. Performed routine maintenance on all types of computer equipment and printers. Managed local area network, servers, and communications connections to remote locations. Configured network servers and trained local administrators on standard network server procedures, including virus protection and other security measures. Instigated standardized technical recovery and supporting management plans company-wide. Installed, diagnosed, repaired, and upgraded computer systems and software. Assessed customer needs and recommended appropriate products or solutions ( Large Corporate network 800+ client servers,desktop). Assessed customer needs, ordered components, assembled computer systems and installed and configured software and peripherals for customers. Recruited and trained network and desktop support technicians. Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices. Configured routers, firewalls, domain name services, e-mail, Web, and ftp services.

Production Manager - Feb. 2006 - Sep. 2006
Webhost Plus Centre, Firelon NJ
Provided technical assistance to staff, including network access, printing, and application software operation. Performed routine maintenance and user file backups. Activated and deactivated employee, customer, and company affiliate profiles. Resolved Microsoft desktop applications (Word, Excel, Power Point and Outlook) issues under level 2 support . Created and edited documentation for installation and training manuals. Re-imaged laptops and maintained hardware infrastructure. Provided maintenance, installation and configuration of network and workstation hardware and software. Interacted with other departments in creating procedural methods to solve technical issues. Recruited and trained desktop support technicians. Assembled, configured, and maintained computers. Configured and installed computers to be used by employee. Designed and implemented state-of-the-art computer-based systems. Analyzed and repaired hardware. Conducted needs assessments, prepared budgets, constructed prototypes, and oversaw testing. Evaluated and verified interconnectivity and system integration issues. Designed and led network and security system upgrades, providing technical guidance and problem-solving analysis. Successfully maintained connectivity between host systems, including native operating system protocols, TCP/IP, IPX/SPX, NETBIOS, and peripheral sharing devices using NFS. Configured and supported local data access. Established and administered IT security policies. Led network and helpdesk team to manage and troubleshot _400__-plus-users for 24/7 availability.
desktop applications (Word, Excel, Power Point and Outlook) issues under level 2 support . Created and edited documentation for installation and training manuals. Re-imaged laptops and maintained hardware infrastructure. Provided maintenance, installation and configuration of network and workstation hardware and software. Interacted with other departments in creating procedural methods to solve technical issues. Recruited and trained desktop support technicians. Assembled, configured, and maintained computers. Configured and installed computers to be used by employee. Designed and implemented state-of-the-art computer-based systems. Analyzed and repaired hardware. Conducted needs assessments, prepared budgets, constructed prototypes, and oversaw testing. Evaluated and verified interconnectivity and system integration issues. Designed and led network and security system upgrades, providing technical guidance and problem-solving analysis. Successfully maintained connectivity between host systems, including native operating system protocols, TCP/IP, IPX/SPX, NETBIOS, and peripheral sharing devices using NFS. Configured and supported local data access. Established and administered IT security policies. Led network and helpdesk team to manage and troubleshot _400__-plus-users for 24/7 availability.

Windows administrator Hardware engineer - Feb. 1998 - Feb. 2006
Key Systems, New York NY
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures. Tasks: * Perform data backups and disaster recovery operations ( Backup Exec, Ghost, Acronis) * Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. * Providing Installation, Configuration and Maintenance for Server Exchange 2000, 2003 (sp1 and sp2) *Setup new clients assign mail box on Exchange Server.* Enable and Disable clients in Active directory. * Remove and Add clients for the specific group( with rights and police). Plan, coordinate, and implement network security measures to protect data, software, and hardware. * Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. * Perform routine network startup and shutdown procedures, and maintain control records. * Design, configure, and test computer hardware, networking software and operating system software. * Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. * Confer with network users about how to solve existing system problems. * Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. * Train people in computer system use. * Load computer tapes and disks, and install software and printer paper or forms. * Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements. * Troubleshooting Software related problem including Microsoft Office ( word, Excel, Access Point, Power Point) Adobe Software ( Photoshop, Premier) * Analyze equipment performance records to determine the need for repair or replacement. * Maintain logs related to network functions, as well as maintenance and repair records. * Maintain an inventory of parts for emergency repairs. * Coordinate with vendors and with company personnel to facilitate purchases. * Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. * Configure, monitor, and maintain email applications or virus protection software. * Research new technologies by attending seminars, or taking classes, and implement or recommend the implementation of new technologies.
hardware, software, or other network and system problems, and replace defective components when necessary. * Configure, monitor, and maintain email applications or virus protection software. * Research new technologies by attending seminars, or taking classes, and implement or recommend the implementation of new technologies.

technical support - Feb. 1998 - Feb. 2006
ConEdison, Prudential ( Key Systems), New York NY
other accounts. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems ( windows 3.11 , win95a , win95b, win98 , win me, win XP(home, professional) Server NT4.0, 2000, 2003 and applications and conducted technical training demonstrations. Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard, Packard Bell computers. Performed Y2K system upgrades, and hardware and software upgrades as field technician. Installed Windows NT workstation operating system and configured for TCP/IP network, including DHCP, WINS and DNS settings. Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. Performed telephone and on-site troubleshooting for clients as field technician.

EDUCATION
Jan. 1996
TCI college of technology New York

REFERENCES
References available upon request

Certifications
See above


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