telecommunications anaylst or voice networks Resume

Title
telecommunications anaylst or voice networks

Primary Skills
Experienced telecommunications professional with expertise in local and long distance facilities engineering, auditin...

Location
US-VA-Richmond

Posted
Jan-20-09


Experienced telecommunications professional with expertise in local and long distance facilities engineering, auditing and negotiations of national vendors including PBX, voice mail and network providers.

SUMMARY OF QUALIFICATIONS

* Over 15 years experience in the telecommunications industry.
* Audits of local and long distance invoices resulting in overall savings of $2M.
* Negotiated national contracts for local, long distance, wireless and conferencing.
* Managed the installation of PBX systems that included integrated voicemail applications.
* Managed the installation of VOIP phone systems.
* Coordinated and resolved telephony issues that included both internal and external teams.
* Developed sustained relationships with internal management and employees and external vendors based on knowledge and trust.



PROFESSIONAL EXPERIENCE


CORPORATE TELECOMMUNICATIONS ANALYST 2001 - 2008
Willis HRH, (Formerly Hilb, Rogal & Hobbs), Richmond, VA
* Corporate point of contact and support for 140 national agencies for all levels of communication applications and services.
* Auditing of local and long distance invoices resulting in overall savings of $1.5M.
* Negotiated national contracts for a 30% reduction in overall communication costs.
* Managed the installation of and ongoing maintenance of all phone systems including voice mail applications (PBX and VOIP based).
* Managed ongoing communications needs including service issues, vendor communications and billing.


TELECOMMUNICATIONS ANAYLST 1995 - 2001
Circuit City/DIVX/Carmax, Richmond, VA
* Budget: tracked monthly costs for semi-annual and annual voice budgets.
* Audit resulting in over $500k in savings.
* Y2K: coordinated inventory and testing for voice equipment.
* Disaster Recovery: created vendor emergency lists and coordinated off-site storage.
* Security: monitored local and remote PBX and voice mail systems.
* Procurement: Pagers, cell phones, local and long distance facilities for remote stores.
* Administration: Lucent (Avaya) G3r for moves of up to 200 users at a time.
* PBX Programming: PRI installs, route patterns and scripting for call flow.



VOICE TECHNICIAN 1990 - 1995
Brown & Williamson Tobacco Company (Formerly the American Tobacco Company), Richmond, VA
* Administration of the ATT (Avaya) G3i PBX completing moves, adds and changes; preventative maintenance; gathering of statistical information for analysis and management reports; recorded, tracked and resolved user/system issues; and monitored systems for capacity.
* Administration of the ATT (Avaya) Audix Voice mail System supporting 2,000 users, developing voice mail directories and conducting large group training sessions.
* Administration of the CLI Rembrandt II Video Conferencing system, running at 386k P2P and 112k in a switched environment.
* Total Quality Improvement Program, team leader for the Customer Service Communications team studying the incoming call flow into the Order Entry Department; team leader for the Interactive Voice Response team to select an interactive voice response unit.





EDUCATION AND TRAINING


BACHELOR OF SCIENCE-MASS COMMUNICATIONS
Virginia Commonwealth University, Richmond, VA

PROFESSIONAL EDUCATION
* Data-Tech Institute: Telecom Auditing for the Voice Professional, Telecommunications Technologies for the Non-Engineering Professional
* Lucent Technologies: Definity G3 Vector Design
* Syntellect, Inc.: Vocal Point Developer
* ATT Technical Education Center: Definity Communication Systems Administration, Audix Administration
* The American Tobacco Company: Total Quality Improvement, Support Service Excellence, Team Leader Forum, Coaching Skills in a Total Quality Environment.

Certifications
See above


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