IT Operations Administrator Resume

Title
IT Operations Administrator

Primary Skills
Systems Administrator, Windows Server 2003-2008, Exchange 2003-2007, Active Directory, Hyper-V, Vista, Apple Mac OS X

Location
US-AZ-Phoenix-Biltmore Area

Posted
Aug-26-09

Summary:
Accomplished manager in restructuring dysfunctional Windows-Intel Network Environments. Practiced in presenting guidance, leadership, management and technical expertise, leading to development & management of business-critical information technology. Strong ability to build motivated and cooperative teams through mutual goal achievement, conflict resolution, career planning and mentoring. Led technology teams responsible for developing, operating and supporting desktop support projects, network operations & production computer engineering centers. Solid track record, successfully completing projects timely & within budget. Proven ability to bring the benefits of IT to solve business issues while delivering ideal applications, infrastructure, costs and risks. Provide strategic direction to senior leadership on technology. Responsible for establishing company's technical vision & leading company's technology department, as well as playing an integral role in the company's strategic direction and future growth in the information technology field. Successfully managed desktop support projects for deployment and maintenance of computers, supporting 2 of the nation's largest organizations, American Express & IBM.


IT Certifications:
Lenovo Training Solutions MXW01-R3: [IBM PC Basics]
March 23, 2006 expired

Lenovo Training Solutions RDC04: [IBM Desktop Systems]
March 9, 2006 expired

Lenovo Training Solutions RTC04: [IBM Mobile Systems]
March 14, 2006 expired

Lenovo Training Solutions RXW02-R4: [Warranty Basics for Technicians]
March 22, 2006 expired




Experience:

Newtek Technology Services | 4/2009 - 8/2009 | Phoenix, Arizona
Windows Server Administrator

• Maintaining Windows Server 2003 & 2008 enterprise and web servers for supporting web hosting & databases. RDP servers that are located at Network Operations Center, troubleshooting IIS 6.0 & IIS 7.0 issues. Maintaining server uptime, system maintenance, and troubleshooting active or potential issues with the use of various monitoring tools. Utilizing Windows Command Line for troubleshooting, as well as integrating SysInternals (Winternals) for command-line support. Administering virtual servers using Hyper-V.
• Remote support for web servers & customer's websites, including building and configuring new web servers with IIS, setting up FTP sites and other requests from customers. Adding IP blocks when requested, installing and managing anti-virus software and cleaning site injections when compromised.


will bruder+PARTNERS LTD | 6/2007 - 04/2009 | Phoenix, Arizona
IT Manager

• Responsible for all aspects of Information Technology, including systems administration, desktop support, network security, IT management, Exchange Server 2003 email support, Inter-Tel phone server, IIS 6.0, web & ftp server. Primarily hired to repair major data and system problems systemic to daily operation. Supported Windows XP Professional (32-bit & 64-bit), Windows Server 2003 Standard R2, Microsoft Office 2003 Professional, Dell PowerEdge servers, Dell Precision workstations, MacBook Pro, Mac OS X Leopard 10.5.2, Symantec/VERITAS Backup Exec, and Trend Micro.
• Managed over 50 workstations & 5 servers. Worked with board of directors to evaluate technical impact of job functions. Implemented over-haul of network infrastructure, providing security & backup resources. Managed file server, mirroring partitions for redundancy. Implemented cross-platform integration of Mac OS X & Windows Server 2003, in order to provide functionality for file & print sharing.
• Strategic and tactical planning for IT infrastructure, as well as day-to-day operation and administration of LAN, Inter-Tel telephone systems & other related IT functions. Managed contracts with vendors, capitalizing on support & service agreements when necessary. Maintained and managed budget of $85,000 annually, allowing for consistency of software license agreements & hardware acquisition when necessary. Handling proposals from other vendors. Organized meetings with staff to discuss & implement new protocols for prevention of future issues. Trained new interns seeking to gain experience in IT field.


IBM Global Services | 06/2006 - 06/2007 | Paradise Valley, Arizona
Desktop Support Lead

• Provided daily operational and technical management of support site. Maintained scheduling, prioritization and timely completion of service calls, work orders and projects. Reported to IT Director. Managed & improved a team of Desktop Support technicians responsible for delivering primary support. Provided support for desktops, laptops, laser & ink jet printers, PDA, Blackberry & other smart-phone devices. Inventory and stock cataloguing for asset tracking, and working closely with all department heads to keep inventory updated at all times.
• Supported Break-Fix, ordering new or replacement equipment through vendors (IBM, Dell, and HP) and working closely with desktop receiving for equipment arrival. Managed departmental tasks & workers, and working closely with Managers for process implementation. Trained new contractors on processes and procedures, providing information on structure for consistency of productivity.
• Teaming with the IT Director and other managers to plan, administer, innovate and continuously improve service quality, service levels agreements (SLA) and services offered. Served as project manager for projects such as mass removals or changes, software patch implementation, Windows updates, etc.


Computer Wholesalers, Inc. (CWI) | 10/2005 - 06/2006 | Tempe, Arizona
Lead Computer Repair Technician

• Performed a variety of technical tasks in the installation, diagnosis, auditing, repairing and maintenance of computers, servers and related equipment within the wholesale stock. Maintained accurate and current records on repairs & auditing of equipment; provided appropriate logging and tracking of hardware malfunctions. Recommend improvements to operating procedures; write and maintain procedure manuals.
• Vendor warranty repair for major companies such as Apple, Dell, IBM, HP/Compaq, Toshiba, etc. Working closely with vendors, ordering new parts against warranty regulations & installing parts as required. Conducting detailed procedures to ensure quality & efficiency of equipment.
• Trained lower level technicians on processes & best practices for equal company productivity and output.


Database Guru *Company Closed* | 03/2005 - 10/2005 | Tempe, Arizona
WinTel Systems Administrator and Consultant

• Reorganized the existing network infrastructure & trained staff on Windows XP Professional usage & functionality. Created standardized IT policies. Coordinated centralized point of contact to respond to end-user requests & problems, providing best possible support.
• Stabilized LAN infrastructure and reconfigured the network to operate under the control of 2 separate servers (Domain Controller w/Active Directory & Email Server), and implemented a new DNS solution. Planning the consolidation and upgrade of desktops. Managed desktop & server acquisition, installation, and configuration, and managed new design and incorporation of comprehensive standards for continuous preventative maintenance.
• Implemented network security, providing basic security with firewall & switch. Setup DHCP with static routing for internal addresses.


TechBase IT | 04/2006 - 06/2008 | Phoenix & Scottsdale, Arizona
IT Consultant
IT Analyst

• Trusted to direct & oversee redesign, migration, testing & development of various client network infrastructures from outdated or compromised infrastructures. Implementation of small-medium business & enterprise-level system planning, architecture, design, and projected life-cycle; including file structures, network security, internet security, backup solutions, anti-virus protection, anti-malware protection and other system planning with the ability to apply them to the strategic benefit of the organization, staying in budget & maintaining trusting relationships.
• IT Infrastructure Analyst accessing current setups, and analyzing assorted technologies, including Apple Mac, Windows XP & Vista, Windows Server operating systems, email servers, database servers, management consoles for server-client management. Performed LAN and VPN configuration, server monitoring, storage management, account security maintenance, and OS performance tuning.


Related Expertise:

Operating Systems:
• Desktop: Microsoft Windows 9x, Windows 2000 Professional, Windows XP Professional, Windows Vista Business & Ultimate, and Windows 7 (preproduction). Mac OS 8, Mac OS 9 Classic, Mac OS X Tiger (10.4.11), Mac OS X Leopard (10.5.8). Minimal Linux Ubuntu (installation & configuration).
• Server: Windows 2000 Server, Windows Server 2003 Standard & Enterprise R2 (32-bit & 64-bit), Windows Small Business Server 2003 R2, Windows Server 2008 Standard & Enterprise (32-bit & 64-bit), Windows Small Business Server 2008 & Essential Business Server 2008.

Software Applications:
• Windows Compatible: Microsoft Office 2003 & 2007 Office Suite, including Visio, Project and Outlook for email client. Symantec Backup Exec & Anti-Virus, VERITAS Backup Exec, Trend Micro anti-virus. Remote Desktop Protocol (RDP), LogMeIn remote control tool, Citrix remote control tool, Cisco VPN Client. Minimal Lotus Notes. Imaging utilities: Sysprep, Symantec Ghost, and Acronis True Image. Windows command-line & PowerShell.
• Apple Compatible: Microsoft Office 2004 & Office 2008 for Mac, including Word, Excel & Entourage for email client. iLife 06' - 09', iWork 06' - 09', Toast Titanium 9 (OS X Tiger) and Toast Titanium 10 Pro (OS X Leopard). Parallels Desktop for Virtualization, Virtual PC for Mac, Adobe Acrobat 9 Pro, iTunes, QuickTime, Norton Anti-Virus for Mac, McAfee VirusScan, and TinkerTool for deeper Mac desktop configurations.

Hardware:
• Desktop: WinTel (Windows-Intel Architecture), Compaq, HP, IBM Lenovo, Dell, Toshiba & Sony vendors. Intel & AMD CPUs (including frequency & core speeds, bus speeds, multipliers and processor instructions, such as MMX, SSE & EM64T). RAM (memory) module sizes, frequencies and types (SDRAM, DDR, DDR2, DDR3). Break/Fix knowledge & custom building, repairing desktops. Installing various types of hardware, including (but not limited to): Hard drives (PATA, SATA, SCSI, Serial Attached SCSI, 2.5' Notebook, SSD), Motherboards & Power Supplies (AT, ATX, Micro ATX), USB, FireWire, bus interfaces (PCI, PCI-X, PCIe, AGP, ISA, etc.). Familiar with thin-clients.
• Laptop: Laptop break/fix including LCD replacement, bezel replacement, RAM upgrades, batteries, etc. Wireless cards & configurations including 802.11 a/b/g/n, Mobile broadband.
• Server: Industry Standard Servers (ISS), including Dell PowerEdges, HP Proliants, IBM xSeries Servers. Familiar with architecture for proper systemic functionality, as well as server chassis builds: Towers, 1U, 2U, 3U & 4U rackmounts. Server RAM w/ Error Correction Code (ECC), registered or unregistered. Setting up hardware raid controllers for SCSI, SATA & SAS hard drives, with RAID 0, RAID 1 & RAID 5 configurations. Routers, hubs & switches, basic Cisco products, including ASA 5510 & Cisco 2801 routers. Familiar with configuring SAN (storage area networks) & NAS (network attached storage) systems. Inter-Tel telephones & server administration.
• Apple Mac: Apple Macintosh PowerMac G3, PowerMac G4 (including Cube, Gigabit, Digital Audio, Quicksilver & QS 2002, MDD and FW 800) & Mac Pro G5 PPC & Intel series. PowerBook G4, iBook G3 & G4, MacBook Pro & MacBook Air, eMac & iMac, and xServe servers (G4 & G5). Supported Mac hardware including internal Airport Wireless cards, cinema displays, speakers, keyboards, mice, power supplies (replacements), and superdrives.
• SmartPhones & Handheld Devices: Smartphones (configuration & administration) including Blackberry, Palm, Apple iPhone, integrating with work-related email, synchronizing contacts, tasks, notes & calendars. PDAs & personal devices including iPaq & iPod. Blackberry Desktop Manager for Windows & Blackberry PocketMac for Mac, ActiveSync for Palm devices.

Server support:
Exchange Server 2003 & 2007 Standard. Active Directory managing Domains or workgroups, permissions, policies with GPO (Group Policy Objects), Domain controller configuration & DFS replication. WSUS 3.0 (Windows Server Update Service) installation, configuration & administration. Windows SharePoint Server (WSS 3.0) installation, configuration & administration, setting up internal domain portals. Hyper-V (installing, configuring, creating virtual machines, maintaining and administering virtual servers). VBS scripting, batch file scripting, IIS 6 & IIS 7, FTP Server, Web Server, Management Consoles, SMTP, DNS (basic understanding), DHCP, TCP IP protocols including Subnet Masks & Default Gateway configuration. Minimal Microsoft SQL Server 2005 & SQL Server 2008. Low-Level Disaster Recovery techniques. Apple Open Directory with Mac OS X Server (10.5.7) for creating Mac Domain Environments & maintaining users & group, permissions, LDAP configurations.

Desktop support:
Leading projects including Windows 2000 to Windows XP migration, Windows XP to Windows Vista migration. Cross-platform migration (Apple to PC -- PC to Apple). Cross-Platform Integration (Mac OS X binding to Active Directory, file-sharing, server support). Warranty repair for desktop PCs and laptops, data protection software against viruses, spyware, adware & other malicious software, registry editing when necessary. Technical Support, Help Desk & Deskside services.

IT Administrative & Office Skills:
Documenting internal systems infrastructure. Implementation of software standards & licensing. Project management, leadership roles & managing IT operations. Expanding IT staff, controlling technology budget, mentoring employees, and building standardization with processes & infrastructure. Delegating tasks to members of group, managing technicians & providing detailed directives for various assignments, organizing meetings in order to construct team-oriented environment, and managing relationships IT vendors and IT purchasing. Advanced mathematical skills, cataloguing & systematical organization, faxing, copying & scanning files. Experienced in representing the IT function at client review meetings, directing the integration of IT operations including communications, software applications and data processing. Able to multi-task, take in & preserve information, present views in logical terminology, as well as resourcefully prioritize & implement duties in an aggressive environment. Technically-inclined & analytical.

Typical workday and workweek
Read e-mail which includes a number of newsletters that allow me to stay informed of the IT industry. Check server logs to see if there are any early warning signs of approaching trouble, plus checking the status of client machines. Responding to helpdesk requests, remotely troubleshooting when applicable. Performing project work when necessary. Leading project changes in IT Infrastructures. Answering questions from Senior Management on a range of technical topics, including projected path of company's IT, or a cost analysis for options being considered (consultation, new equipment, etc.).




Education: North Technical High School - Technical H.S. Diploma
St. Louis Community College - Some College Coursework Completed
Thomson Learning Course Technology - Some College Coursework Completed
New Horizons Computer Learning Centers - Some College Coursework Completed



References available upon request.

Certifications
Professional Certifications:
Lenovo Training Solutions MXW01-R3 [IBM PC Basics]
March 23, 2006 expired

Lenovo Training Solutions RDC04 [IBM Desktop Systems]
March 9, 2006 expired

Lenovo Training Solutions RTC04 [IBM Mobile Systems]
March 14, 2006 expired

Lenovo Training Solutions RXW02-R4 [Warranty Basics for Technicians]
March 22, 2006 expired


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