Desktop Support Resume in Coraopolis, PA

Desktop Support

20+ years of experience in the Information Technology field

OBJECTIVE

To obtain a position in a Microsoft environment where I can utilize my 20+ years of experience in the Information
Technology field. Major strengths include planning, organizing, and problem solving.

EDUCATION / TRAINING
A+ Certified
IBM Certified
HP Certified
MCSE (Microsoft Certified Systems Engineer (NT))
MCP (Microsoft Certified Professional)
Bachelor of Science, Business Management, Point Park College, Pittsburgh, PA
Business Applications Programming Diploma, School of Computer Technology, Pittsburgh, PA
PC Support Specialist Training

Clearance: Secret Security Clearance EXPERIENCE

CSI TECH INC. October 2008 January 2012
(Contracted under Fresenius Medical)
Field Systems Support
Provide remote and onsite Tier II support of FMC North Division field locations.
Maintain, analyze and troubleshoot computer systems, hardware, printers and peripherals.
Coordinate the configuration and installation of PCs, CS, DT, printers, terminals, thin clients and network equipment.
Provide remote and onsite support for a variety of computer issues by identifying, diagnosing and resolving end user technical issues.
Ability to plan, document, and implement projects related to applications, system upgrades, equipment relocation and facility implementations.
Document equipment locations and complete software upgrades when necessary.
Understanding of antivirus policy, and the detecting and removal of viruses.
Provide triage level support for LAN/WAN issues.
Educate users on policies and procedures as necessary.
Other duties as assigned.

MAINTECH March 2008 June 2008

Junior Customer Support Engineer/Technical Support
Support of Bechtel Bettis users utilizing the Remedy call ticket system.
Support users break/fix for laptops, desktops and HP printers.
Bechtel Bettis ghosting Windows XP image installations.
Ordering of parts and returning defective parts.
Deskside support for hardware/software installations.
Provided network technical support for isolation, diagnosis, and remedy for network/user problems.
Support of Asset Management utilizing Remedy.
Maintech inventory control.
Deployments and disposal of equipment.

PITTSBURGH NATIONAL BANK October 2007 March 2008

Desktop Engineer/Technical Support
Support of Pittsburgh National Bank (PNC) users utilizing Service Access call ticket system.
Support PNC users break/fix for laptops, desktops HP and Lexmark printers.
PNC Standard Windows 2000/XP image installations and configurations to include Lotus Notes, Genesis, Marimba, VPN,
Attachmate, Cash Master, Microsoft office 2000/2003, Novell Netware and requisite software specific to each user or department.
Responsible for the ordering of new parts and returning defective parts.
Deskside support for hardware/software installations and configurations.
Provided network technical support for isolation, diagnosis, and remedy for network/user problems.

INTELLIDYNE May 2007 October 2007
(Contracted under U.S. Department of Defense , Falls Church, VA)
Senior Security Analyst
Support implementation/development of Department of Defense (DOD) Information Assurance
Certification and Accreditation Process (DIACAP).
Perform technical evaluations in support of certification and accreditation using the DIACAP methodology.
Perform reviews, analyses and evaluations and produce reports presenting findings and recommendations.
Plan, conduct and lead assigned tasks with the ability to manage and meet deadlines and schedules.
Assess security for DOD military healthcare systems and networks.
Certify and Accredit existing and new DOD military health systems and networks.
Perform security testing using manual test scripts/automated testing tools; analyzing results and weighting
risk factors of vulnerabilities.
Review/certify DOD healthcare systems for compliance in support of HIPPA.
Develop Certification and Accreditation reports for the Air Force Designated Approving Authority (DAA).

PITTSBURGH NATIONAL BANK November 2005 May 2007

Desktop Engineer/Technical Support
Support of Pittsburgh National Bank (PNC) users utilizing Service Access call ticket system.
Support PNC users break/fix for laptops, desktops HP and Lexmark printers.
PNC Standard Windows 2000/XP image installations and configurations to include Lotus Notes, Genesis, Marimba, VPN,
Attachmate, Cash Master, Microsoft office 2000/2003, Novell Netware and requisite software specific to each user or department.
Responsible for the ordering of new parts and returning defective parts.
Deskside support for hardware/software installations and configurations.
Provided network technical support for isolation, diagnosis, and remedy for network/user problems.

SIEMENS BUSINESS SYSTEMS November 2004 November 2005
(Contracted under Pittsburgh National Bank (PNC), Pittsburgh, PA)
Desktop Engineer/Technical Support
Support of Pittsburgh National Bank (PNC) users utilizing Service Access call ticket system.
Support PNC users break/fix for laptops, desktops HP and Lexmark printers.
PNC Standard Windows 2000/XP image installations and configurations to include Lotus Notes, Genesis, Marimba, VPN, Attachmate, Cash Master, Microsoft office 2000/2003, Novell Netware and requisite software specific to each user or department.
Responsible for the ordering of new parts and returning defective parts.
Deskside support for hardware/software installations and configurations.
Provided network technical support for isolation, diagnosis, and remedy for network/user problems.

TEK SYSTEMS August 2004 November 2004

Desktop Engineer/Technical Support
Involved in large XP migration project, which involved reloading of software applications to users via remote assistant.
Windows 2000 upgrades from Windows 98.
Reconnects to network for Windows NT PCs.
Provided network technical support for isolation, diagnosis, and remedy for network/user problems.

FEDERAL TECHNOLOGY CORPORATION June 2002 June 2004
(Contracted under U.S. Department of Defense (Consultant) , Falls Church, VA)
Senior Security Analyst
Support implementation and development of Department of Defense (DOD) Information Technology Security
Certification and Accreditation Process (DITSCAP).
Perform technical evaluations in support of certification and accreditation using the DITSCAP methodology.
Perform reviews, analyses and evaluations and produce reports presenting findings and recommendations.
Plan, conduct and lead assigned tasks with the ability to manage and meet deadlines and schedules.
Assess security for DOD military healthcare systems and networks.
Certify and Accredit existing and new DOD military health systems and networks.
Perform security testing using manual test scripts and automated testing tools; analyzing results and weighting
risk factors of vulnerabilities.
Review and certify DOD healthcare systems for compliance in support of HIPPA.
Develop Certification and Accreditation reports for the MHS Designated Approving Authority (DAA).

CONNECTING IT October 2001 - December 2001
(Consultant for Tygard Machines And Manufacturing, Washington, PA)
Desktop Engineer/Assistant Network Administrator
Arranged computer equipment procurement, configured, and installed PCs and servers.
Assisted with installation and configuration of 3Com router and hub equipment.
Assisted with network installations (i.e., small business LAN 6 PCs; 1 server).
Configured network and non-network printers, and installed and configured requisite software.

PROJECTS:

Created and managed databases for computer related purchases and equipment inventory
Managed and performed migration of users from Windows 3.11 to Windows NT.
Managed major distribution and installation of newly acquired computer equipment
Performed trend analysis, generated spreadsheets, and developed procedures and manuals
Helped manage internship program at National Energy Technology Laboratories
Created replica DOE forms using ProForms and created links in the forms to DOE databases.

HARDWARE / SOFTWARE / SERVICES

Servers (Dell, Compaq, Gateway) PCs (Dell, HP, Gateway, IBM) Laptops (Dell, HP, Gateway, IBM)
Numerous Printers (HP, Lexmark, Dell) NT Server 4.0/3.51 Microsoft Office Suite 2010/2007/2003
Outlook 2010/2007/2003/2000 Windows 7/XP/NT/2000/Vista Internet Explorer 8.0/7.0/6.0
Lotus Notes 8.5/7.0 Citrix Remote Desktop
Secure Client (VPN) Dameware PCAnywhere
Carbon Copy Active Directory Soft Perfect Network Scanner
Symantec Rescue Link Network Stumbler