Manager Resume

Title
Manager

Primary Skills
managing service teams to provide installation, service, repair, training, and technical support to the end user

Location
US-NC-Wake Forsest

Posted
Jan-09-09

Summary:
Experienced professional with substantial background in managing service teams to provide best in class installation, service, repair, training, and technical support to the end user. Lead by example utilizing personal knowledge, skills, abilities, and character. Customer focused.

Work Experience:

Parata Systems, LLC: Durham, NC 2/08 - Present

Parata Systems, LLC is a provider of pharmacy automation equipment.

Regional Service Manager
* Manage and coordinate department operations for all assigned functions and staff including but not limited to meeting assigned goals and objectives; managing costs and assets; forecasting staff requirements; and leading functional and cross-functional communication within the organization.
* Manage direct reports by conducting performance and salary reviews; coach and mentor staff by creating and implementing individual career development plans. Hire, manage, promote, discipline, and remove staff as needed. Schedule internal and external training for staff as needed.
* Act as escalation point for field, home office, and customers regarding product concerns.
* Communicate departmental activity on a regular basis to management.
* Travel to customer locations to provide equipment repair and customer consultations.


SMT Resource Group, LLC: Wake Forest, NC. 4/07 - 1/08

SMT Resource Group, LLC sells, integrates, supports and services lines of mixed brands and models of pre-owned surface mount assembly machines for the printed circuit board assembly industry.

Technical Center Manager
* Responsible for receiving, repair, restoration processes, and shipment of SMT equipment.
* Negotiate pricing/scheduling with vendors
* Managing Technical Center employees
* Develop equipment repair processes
* Provide quotations for equipment restorations
* Troubleshoot electronic-mechanical equipment using hand tools, software, test equipment, etc...
* Ensure quality products are delivered to the customer
* Analyze cost performance to drive product improvement and cost efficiencies.
* Fork Lift certification for LP Gas.
* Regional travel required

Universal Instruments Corporation: Binghamton, NY. 6/84 - 3/07

Universal Instruments is a manufacturer of electro-mechanical machines for the electronic circuit board assembly industry.

Regional Field Engineering Manager South Region
* Responsible for over-all Field Engineering regional performance and development.
* Develop business relationships with customers at various levels through customer visits and correspondence.
* Negotiate service contracts with customers.
* Mentor service sales process in the region.
* Provide customer proposals and quotes for value-add services.
* Maintain and manage site-specific issues lists including action plans for resolution.
* Analyze/review/respond to trends and corrective actions.
* Analyze/review/respond to budget, manpower planning, regional performance goals to corporate office.
* Approve FE time entry, expense reports, work schedules, billing, and customer service reports.
* Coordinate and develop regional strategy in cooperation with regional Sales team.
* Experience with hiring employees, and workforce reduction processes.
* Administer employee review process.
* Administer salary action/maintenance for the region.
* Experienced with Microsoft Office products.
* Experienced in managing multiple priorities in a fast paced environment.
* Regional travel required.


Regional Field Engineering Supervisor Southeast Region
* FE Supervision of up to 23 remote field employees at one point.
* FE development and training requirements.
* Assist Field Engineers with the next level of troubleshooting support
* Coordinate and schedule FE's to customer locations
* Provide customers with quotations for service products
* Provide technical support to FE's and customers.
* Assist Regional Manager in FE review process.
* Review FE Time entry and expense reports.
* Customer Service Report review and response/action to corporate or customer.
* Installation preparation review.
* Enforce corporate policies and procedures.
* Develop weekly FE schedules and daily dispatch requirements.
* Regional travel required.


Field Engineer Southeast Region
* Install, Service, Repair Universal Instruments equipment.
* Provide customer training on proper use, repair, and maintenance.
* Input time entry, expense reports, customer service reports, and quality specific reports.
* Required extensive domestic travel.


Education:

Wake Technical Community College: Raleigh, NC.
AS Business Administration 8/98

Broome Community College: Binghamton, NY.
AAS Mechanical Engineering 6/84


Other:

Successfully completed a course in Social Styles by Wilson Learning Worldwide
* Provides versatility skills to help improve the ability to work effectively with others. Individuals are better able to build productive relationships, handle conflict, and create more focused and productive teams.

Member of Phi Theta Kappa International Honor Society.

Obtained the rank of Eagle Scout in the Boy Scouts of America Troop 199

References:

Available Upon Request

Certifications
See above


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