Primary Skills
Effective management, technical, and supervisory skills
Location
US-FL-Longwood
Posted
Jan-28-09
RESUME DETAILS
Technology Professional
____________________QUALIFICATION HIGHLIGHTS____________________ * Effective management, technical, and supervisory skills. * Provided desktop OS migration support as a team lead to 13 Technicians * Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity. * Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. * Recognized for long hours, commitment to customers, attention to detail, professionalism. * 10+ years computer support, customer service skills
____________________COMPUTER CERTIFICATIONS____________________ MCSE, MCP, MCP+I Windows NT4 & 2000
____________________OPERATING SYSTEMS KNOWLEDGE____________________ * Windows - NT, 2000, 2003, XP, Vista * Macintosh - OS X, OS X Server (9.0 - 10.5)
____________________EMPLOYMENT HISTORY____________________ 2006 to 2008 - Manager, System Administrator ASAP Tile Inc., Altamonte Springs, Florida Partner/Manager, Technology Specialist of a tile installation company that grossed approximately $350,000 a year.
2000 to 2007 - System Administrator, Desktop Support, Publisher Ban-A-Bug Pest Control Inc., Englewood, Florida Provide desktop support and maintenance as system administrator for a pest control company.
2002 to 2006 - Desktop Support, Hardware Technician. Nortel Networks , Richardson, Texas Provided phone/remote/desktop support as well as hardware diagnostics and replacement.
2001 to 2002 - Desktop Support, Migration Technician Hilton Reservations , Carrolton, Texas Team Lead of an administrative team assembled to upgrade all desktops and servers.
2000 to 2001 - Team Lead NT Migration Specialist. Alcatel USA. , Plano, Texas Managed one of a few teams responsible for migrating 7000 desktop machines to NT 4.
1999 to 2000 - System Administrator, Support Technician. Nortel Networks , Richardson, Texas Provided computer support as Administrator of Microsoft NT 4.0 Servers supporting 2500 users.
1997 to 2000 - System Administrator, Warehouse Manager. ICG Fiber Optic Technologies , Plano, Texas Provided desktop support and maintenance as system administrator for three sites.
Certifications
See above
CONTACT DETAILS
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