System Administrator or IT Manager Resume

Title
System Administrator or IT Manager

Primary Skills
Team Management, IT Resource Management, Windows Network Adminsitration, LAN Adminsitration, Business IT Consulting

Location
US-VA-Alexandria (will consider relocating)

Posted
Jan-27-09




PROFESSIONAL SUMMARY

Innovative, responsive Systems Manager with 10 years
comprehensive experience effectively
administering/maintaining complex Windows and Apple
networks. Record of achievement overseeing LAN
infrastructure installations, upgrades, migrations and
support, ensuring maintainability, availability and
recoverability.
* Progressive leader, skilled at working with corporate
leaders to translate complex business requirements into IT
solutions.
* Consistently demonstrate practical yet imaginative
approaches to service delivery, workflow management and
process improvement.
* Adept at clearly establishing priorities, managing risk
and driving the timely completion of large-scale projects.
* Skilled technologist who thrives in a fast-paced,
rapidly changing environment and brings an uncompromising
approach to quality and customer satisfaction.

TECHNICAL SKILLS
PLATFORMS: Windows Server & Pro 2003/XP/2000/NT MacOS
Server10.4-10.0, Mac OS 10.5-7.5, Linux
NETWORK: Active Directory, DNS, DHCP, IIS, Sharepoint
Services. SAN's, Cisco Switching & Routing, Most Major
Firewalls, VPN, TCP/IP, Secure WAN/Remote Access, VOIP
SOFTWARE: Exchange Server 2003/2000/5.5, Kerio Mail Server,
Symantec Antivirus Enterprise, Backup Exec, Retrospect
Backup, Various Network Administration & Collaboration, MS
Office, Adobe Products, Quark Xpress, Various Graphics
Design & Productivity Software

PROFESSIONAL CERTIFICATIONS
MCSE - Microsoft Certified Systems Engineer, 2002
ICND - Cisco ICND Course Completion, 2001
MCSA - Microsoft Certified Systems Administrator, 2001

PROFESSIONAL EXPERIENCE
ABC IMAGING, Washington DC; 04/2007-07/2008
IT MANAGER; 1 year 3 months
Led team of 5 providing infrastructure administration for 60
servers and 600 end users in a fast-paced environment with
ongoing changes. Ensured maximum availability and
performance of both business-critical and revenue-generating
IT services. Planned and directed installations, upgrades,
modifications, documentation and training.
KEY ACCOMPLISHMENTS:
* Promoted from Systems Administrator to IT Manager after
6 months.
* Improved the quality of revenue-based IT services
through multiple upgrades, including HP SAN installation and
file transfer overhaul.
* Increased inventory control and procurement efficiency
by restructuring IT asset management.
* Standardized remote site plans, realizing cheaper
investments, faster deployments and a steadier operation.
* Transformed a completely reactive infrastructure
operation to a proactive one.
* Regularly instituted HQ network changes for security
and stability.

Environment: MacOS, Windows 2003/2000/XP, Exchange, SQL
Server, IIS

ITECH EXPERT & ALL COVERED, Washington DC; 12/2003 - 01/2007
SENIOR CONSULTANT; 3 years 1 month
Supplied IT direction and consulting services to 10
concurrent clients, diverse in size and structure. Managed
network administration/computer support for 120 end-users.
Charged with executing installations, upgrades,
modifications, documentation and training. Delivered on-call
support.
KEY ACCOMPLISHMENTS:
* Developed cost-effective plans for staffed and
outsourced solutions, reducing IT support costs by 50% for 2
large clients.
* Upgraded networks from Mac OS9 to OSX and Windows 2000
to 2003, with little to no business interruption.
* Created & managed project plans for Dell network
implementations.
* Built a highly collaborative network environment for
research scientists, despite disparate technologies and
locations.
* Increased effectiveness and reduced costs by devising
creative and well-researched solutions to complex problems.
* Regularly resolved multiple concurrent emergency
technical issues.

Environment: MacOS, Windows2003/XP/2000, Exchange, various
other diverse environments as required

AMERICAN COUNCIL ON EDUCATION, Washington, DC; 12/1997-
09/2003
5 years 9 months

NETWORK ADMINISTRATOR (20 months)
Managed and supported a 200-node Windows 2000/NT4 network
and server domain. Effectively maintained the network and
Web environment, designing/deploying installations,
upgrades, modifications, migrations, associated
documentation and training.
KEY ACCOMPLISHMENTS:
* Restructured the network, greatly improving system
performance and security.
* Led project team in successful implementation of major
workstation upgrade and database migration from VAX cluster
to Microsoft SQL Server.
* Completely redesigned Web server infrastructure, adding
SSL security and search capabilities.
* Directed the installation of Dell/EMC Storage Area
Network (SAN).
Environment: Windows 2000/NT4, IIS, Exchange 5.5, SAN

SENIOR SUPPORT ANALYST/ENGINEER (7 months)
Skillfully administered a Windows NT LAN, including domain
servers, Exchange mail system, network backup system and
network connectivity.
KEY ACCOMPLISHMENTS:
* Directed smooth deployment of MacOS and PDA technology.
* Coordinated an outsourced upgrade of PeopleSoft
financial system.
* Acted as IT Manager for several months with no
department director.
* Instrumental in the recruitment/selection of a CIO,
Database Manager and Support Manager.
Environment: Windows NT, Exchange 5, Cisco,
PeopleSoft

COMPUTER SUPPORT CONSULTANT (3 years)
As primary Helpdesk technician, contributed to all
application upgrade projects while concurrently handling
system admin functions.
* Hired as full employee after a successful contract
engagement.

Certifications
See above


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