Technical Analyst Resume

Title
Technical Analyst

Primary Skills
Eight years experience in Information Technology

Location
US-IL-Bloomington (will consider relocating)

Posted
Feb-16-09

Summary of Qualifications:
Eight years experience in Information Technology, twenty years experience in automotive assembly/repair work during which professional and interpersonal skills have grown and strengthened with each opportunity and challenge presented. Strong communication skills, flexibility and organization are a result of these experiences. An ability to listen, problem solve, and multitask add to my effectiveness as an employee.

Work Experience
Nov. 2007- Present CIBER, Inc
Technical Analyst - Environment Windows Client/Server Team

Liaison between Test Center Client/Server team and its customers to address test environment needs pertaining to Control-M
Customization of Control-M Job stream for Windows, UNIX, and Web sphere, environments
Develop, follow and /or implement infrastructure policies, strategies, guidelines, standards and procedures
Implements, integrate, and support infrastructure with technical applications
Build and maintain Control-M jobs
Maintain scheduling environment support
Review and streamline established processes
Level 1 & 2 Control-M support

July 2003- Nov. 2007 CIBER, Inc
Technical Analyst - Environment Test Center
Develop and manage schedules and plans for 53,000 Sq. Ft. Test Center Redesign
Develop, follow and /or implement infrastructure policies, strategies, guidelines, standards and procedures
Manage space and power for 4500 servers, 2800 work stations, and new technologies installations in Test Center
Implements, integrate, and support infrastructure with technical applications and related vendor hardware
Coordinated and facilitate monthly meetings with personnel from 5 departments
Make decisions required to resolve moderately complex problems and issues
Have in-depth, functional knowledge of assigned area of responsibility
Level 2 LAN and SAN support


Aug. 2001 - July 2003 Express Personnel Service Bloomington, IL
Operation Support Specialist Test Center

Provided copper and fiber connectivity for 4500 servers and 2800 work stations in G2 Test Center
Level 1 LAN and SAN support

June 1989 - Sept.1999 Mitsubishi Motor Manufacturing of America, Normal, IL
Associate
Ergonomics & Safety Coordinator for area
Performed inspections and repair operations
Trained and instructed co- workers
Problem Solver / Troubleshooter



Donald B. Langnes
Skills:
Computer proficient Microsoft Office Suite 2003, 2007
Microsoft Visio 2002 Microsoft Project 98, 2000, 2003
Microsoft XP, 2000, 98, 95 Novell 5.1 Operating System
BMC Control-M EM BMC Desktop
HP Service Desk Lotus Notes
Project Management Primavera Project Management skills
A+ Hardware A+ Operating Systems
TCP/IP DCHP
DNS WINS
Friendly and approachable Multi-tasking
Analytical thinker Problem solving
Customer service skills Organized
Adept at learning new skills Self-starter
Dependable Team Player

Education
Nov. 2007 Bloomington, IL
BMC Control-M Enterprise Ver.6.3.1.1 Intro to Auto flow
BMC Control-M Desktop Ver.6.3.1.1 Basic Auto flow
HP Fundamentals RMS
Rumba Routing database
StdList JCL Programming
BldDoc M-Quiry
UNIX Basics for End Users

Feb. 2006 Heartland Community College Normal, IL
Project Management Primavera Team play T102
Mar. 2006 Heartland Community College NormaI, IL
Project Management Primavera Team play T106
Nov. 2005 Super Technology Corporation Bloomington, IL
J2SE-J2EE Web sphere
Feb. 2002 Bloomington, IL
Media Connectivity
June 2001 Heartland Community College Normal, IL
Networking Administrator Certificate
May 1991 Illinois State University Normal, IL
Intro to Microcomputers Basic Program Language
May 1989 Gateway Technical College Kenosha, WI
Associate Degree in Applied Science Fluid Power Technician

Military
Nov. 1975 United States Navy Honorably Discharged

Achievements
Sept.2004 Ethics of Excellence Award CIBER Inc.

Affiliations
Project Management Institute 2005
Microsoft Project Association 2007

Certifications
See above


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